Are you analyzing product reviews
for insights on how to
improve your products?

What if you could easily extract insights from the unstructured text data in your reviews? 
Chattermill lets you analyze text based product review responses to understand the why behind your product reviews. So you can focus on improving your product lines and increase retention.

The choice of customer obsessed brands

Chattermill for review analysis

Forget limited insights and time consuming manual text analysis. Analyze product reviews to identify pain points, improve repeat purchases and spot product issues as they emerge.

Automatically analyze open ended text responses to uncover insights

With Chattermill, you can use theme and sentiment analytics to discover insights in product review  and improve your products based on what your customers actually want - not on gut feel.

Identify real customer pain points and align them to business metrics

With Chattermill, you can identify product issues as they emerge and prioritize the issues that are having the biggest impact on your bottom line. Use these insights to build better products.

Understand the true voice of your customers in real-time

With Chattermill, you can make decisions based on what your customers actually want - right now. Uncover trends, patterns, and what’s driving customer loyalty and retention in real-time.

React to Product Issues

Analyze product reviews to uncover products issues

Can't react to product issues before it's too late? Chattermill automatically analyzes and identifies the themes driving negative and positive sentiment in product reviews, and proactively alerts you when issues emerge.

Get automatic alerts when product issues occur

Prioritize the pain points that most need your attention

Reduce manual analysis with automatic summaries

Compare results and measure how your metrics change

Understand VoC metrics

Use product review data to get full VoC insights

Connect product review data with other omni-channel data sets to understand the entire voice of customer. Pinpoint what matters the most to your customers and what product improvements are likely to drive growth.

Link product review data to VoC metrics like NPS and CSAT

Get a clear picture of what issues are impacting retention

Segment customer data by loyal and new customers

Understand what is driving & preventing repeat purchase

Reduce Returns

Dive into the reasons behind returns

Seeing increased return rates? Drive a reduction in return rates by identifying product defects quicker. Analyze product reviews, returns surveys and customer support tickets to identify patterns and adjust quickly.

Combine product reviews and return rate data

Pinpoint the specific product issues that drive returns

Improve quality and damage monitoring

Prioritize concrete actions to avoid future returns

Get Reliable Insights

Remove gut feel from your decision making

What do you do when your teams think they know what the problem is? It’s easy for people to layer their own opinion onto data. That’s where Chattermill comes in. Use objective themes to establish what’s really driving positive or negative sentiment.

Make decisions based on the voice of your customers

Build team specific dashboards and reports

Use accurate, bespoke Machine Learning (ML) models

Import and analyse feedback from 100+ sources

Reduce Contact Volume

Understand which product issues are driving support contacts

Inundated with support queries? Get transparency into the specific product which are causing customers to contact support.

Use sentiment analysis to link support issues to product

Pinpoint the product lines causing the most support issues

Run reports to prioritize what to cover in FAQs

Respond to seasonal shifts in contact volume

Build Better Products
“Chattermill helps us everywhere. It helps us with the feedback loop with customers. It helps us figure out what to build next. And it helps us operationally understand what our biggest challenges are.”
Nilan Peiris
Chief Product Officer, Wise
One Platform for All Your Teams

Eliminate trial and error with accurate data analysis

Avoid putting too much weight on misleading feedback. Whether you’re looking at delivery quality or abandoned carts, get data to support the right decisions.

Get started quickly with an intuitive interface

Import and analyse feedback from 100+ sources

Share insights by connecting to Slack, Jira, Teams, and more

“Chattermill is a game-changer that has revolutionized how we engage with feedback."
Julia Zuber
Senior Customer Insights Manager, Limehome
“With Chattermill, every department can easily understand what drives sentiment.”
Steve Crolic
Head of VoC
“Chattermill enables our team to uncover customer insights deeper than ever before.”
Nilan Peiris
Chief Product Officer

See Chattermill
in action

We’d love to learn more about what you’re trying to achieve, show you around the platform, and explore how Chattermill can help you understand the real voice of your customers.

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