Are you analyzing product reviews
for insights on how to
improve your products?
What if you could easily extract insights from the unstructured text data in your reviews?
Chattermill lets you analyze text based product review responses to understand the why behind your product reviews. So you can focus on improving your product lines and increase retention.
Chattermill for review analysis
Forget limited insights and time consuming manual text analysis. Analyze product reviews to identify pain points, improve repeat purchases and spot product issues as they emerge.
Automatically analyze open ended text responses to uncover insights
With Chattermill, you can use theme and sentiment analytics to discover insights in product review and improve your products based on what your customers actually want - not on gut feel.
Identify real customer pain points and align them to business metrics
With Chattermill, you can identify product issues as they emerge and prioritize the issues that are having the biggest impact on your bottom line. Use these insights to build better products.
Understand the true voice of your customers in real-time
With Chattermill, you can make decisions based on what your customers actually want - right now. Uncover trends, patterns, and what’s driving customer loyalty and retention in real-time.
Analyze product reviews to uncover products issues
Can't react to product issues before it's too late? Chattermill automatically analyzes and identifies the themes driving negative and positive sentiment in product reviews, and proactively alerts you when issues emerge.
Get automatic alerts when product issues occur
Prioritize the pain points that most need your attention
Reduce manual analysis with automatic summaries
Compare results and measure how your metrics change
Use product review data to get full VoC insights
Connect product review data with other omni-channel data sets to understand the entire voice of customer. Pinpoint what matters the most to your customers and what product improvements are likely to drive growth.
Link product review data to VoC metrics like NPS and CSAT
Get a clear picture of what issues are impacting retention
Segment customer data by loyal and new customers
Understand what is driving & preventing repeat purchase
Dive into the reasons behind returns
Seeing increased return rates? Drive a reduction in return rates by identifying product defects quicker. Analyze product reviews, returns surveys and customer support tickets to identify patterns and adjust quickly.
Combine product reviews and return rate data
Pinpoint the specific product issues that drive returns
Improve quality and damage monitoring
Prioritize concrete actions to avoid future returns
Remove gut feel from your decision making
What do you do when your teams think they know what the problem is? It’s easy for people to layer their own opinion onto data. That’s where Chattermill comes in. Use objective themes to establish what’s really driving positive or negative sentiment.
Make decisions based on the voice of your customers
Build team specific dashboards and reports
Use accurate, bespoke Machine Learning (ML) models
Import and analyse feedback from 100+ sources
Understand which product issues are driving support contacts
Inundated with support queries? Get transparency into the specific product which are causing customers to contact support.
Use sentiment analysis to link support issues to product
Pinpoint the product lines causing the most support issues
Run reports to prioritize what to cover in FAQs
Respond to seasonal shifts in contact volume
Chief Product Officer, Wise
Eliminate trial and error with accurate data analysis
Avoid putting too much weight on misleading feedback. Whether you’re looking at delivery quality or abandoned carts, get data to support the right decisions.
Get started quickly with an intuitive interface
Import and analyse feedback from 100+ sources
Share insights by connecting to Slack, Jira, Teams, and more
HelloFresh
Wise
See Chattermill
in action
We’d love to learn more about what you’re trying to achieve, show you around the platform, and explore how Chattermill can help you understand the real voice of your customers.
