Understanding the competitive value of AI in CX

Exclusive Networking Event
Thursday, 23rd May, 15:00 - 18:30
The Annex, Lobeckstraße 36-40, Berlin, Germany

Join us for an invite-only, informal networking event, where we’ll bring together an elite lineup of CX, VoC, and Product leaders from across Germany.

Hear first hand how some of the world’s best brands are leveraging AI in CX. No tech wizardry required – just practical, actionable advice to conquer the complexities of this dynamic domain.

Dive deep into diverse feedback analysis approaches for a nuanced understanding of the industry landscape.

Reserve your seat to prepare yourself for this fundamental shift as we unravel the transformative power of Generative AI, which is reshaping the very essence of CX as we know it!

Read the blog

Agenda

Food and drinks will be provided throughout the afternoon

15:00

Introduction, welcome drinks and snacks

15:30

The science behind customer experience intelligence

Unveiling innovative approaches to CX Analysis
Elevating customer satisfaction with cutting-edge techniques

Dr Aji Ghose

VP, Data & Research

16:30

Panel discussion: The transformative impact of AI on Customer-Centricity

David Ascott

Strategy Lead

Julia Zuber

Customer Insights Lead

Shaahin Shariat

Director of Research & Insights

Ola Makri

Head of Customer Experience

17:20

Wrap up and key takeaways

17:30

Networking, drinks & nibbles

Speakers

Dr Aji Ghose

VP, Data & Research

Dr Aji Ghose serves as the Vice President of Data & Research at Chattermill, overseeing Data Science, MLOps, and MLEng, focused on unearthing actionable insights from customer feedback. Previously, he was the Head of Research & Analytics at Sky, managing a large group of data scientists, researchers, and analysts, working on product and marketing optimisation, content recommendation, and machine learning research. Aji earned his PhD in Computational Cognitive Science, specialising in multimodal deep learning, from Birkbeck, University of London. He holds an MSc in Computer Science with Artificial Intelligence from the University of York. Aji also serves as a chair and lecturer for Data Science, Statistics, and AI courses at the Market Research Society.

Julia Zuber

Customer Insights Lead

Julia Zuber is at the forefront of customer insights and experience management as the Customer Insights Lead at limehome. With a rich background spanning several years in CX, Julia has honed her skills in designing, implementing, and optimizing CX programs for various brands. Her expertise lies in leveraging data-driven strategies to transform customer satisfaction into tangible business outcomes, such as increased revenue and reduced churn. Prior to limehome, Julia played a pivotal role in shaping customer insights at previous companies.

Shaahin Shariat

Director of Research & Insights

Shaahin Shariat leads the Research and Insights function at Blinkist. Over the last few years he has been building and scaling user research and customer insights teams in start up and scale up companies, helping them create products that are loved by their customers. Before joining Blinkist, he was leading the customer insights function and TIER Mobility. He holds a Ph.D. in international business from the University of Surrey. Previously he studied MBA in Berlin, and Computer Science in Tehran.

Ola Makri

Head of Customer Experience

Ola Makri leads the Customer Experience team at GetYourGuide where she leverages customer insights to build a strong customer-centric culture across the organization and drive the experience improvement strategy for our customers and suppliers. Prior to this, Ola worked at Vodafone where she was responsible for CX strategic planning, program management, and efficiency optimization. Her journey began in product management, where she developed a deep appreciation for the transformative potential of customer feedback on product success. She holds a bachelor of Commerce Degree from Rotman School of management at University of Toronto and has lived and worked in 5 countries (Canada, Albania, Ireland, Malta and Germany)

David Ascott

Strategy Lead

Dave Ascott is the CX Strategy lead at Chattermill, working with organisations to help them identify and implement their CX approach. Dave has spent the last 8 years working with an extensive range of companies around the world, from established players such as AXA, E.ON and H&M all the way through to challenger brands and disruptors. He specialises in helping organisations to understand their customers so they can deliver their business objectives. His experience working with CX pioneers like Amazon, Uber and Zappos all the way through to organisations who are at the beginning of their CX journey, allows him to help businesses develop their own unique roadmap regardless of where they are starting from.

3 reasons to attend

Attendees will gain a comprehensive understanding of cutting-edge feedback analysis methods. This knowledge will empower teams to make informed decisions about enhancing their feedback analysis processes effectively.

Understand the impact of AI on your teams and customers

Discover how AI technologies can streamline your team's feedback analysis process, saving time and resources. Learn how AI insights can be used to improve CX, leading to increased satisfaction, loyalty, and, ultimately, business growth.

Network with your peers and get useful insights
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Talk to likeminded CX, VoC and product trailblazers, sharing tips, tricks, and best practices to implement successful VoC programs. Understand what your peers are struggling with and what they are doing to overcome challenges.

Deep dive into Chattermill's unique approach to AI

Discover the reasons behind our unique approach to AI, which integrates sophisticated techniques and technologies, offering a distinctive way to derive actionable, accurate, and contextually-rich insights from customer feedback.