Dr Aji Ghose

Dr Aji Ghose serves as the Vice President of Data & Research at Chattermill, overseeing Data Science, MLOps, and MLEng, focused on unearthing actionable insights from customer feedback. Previously, he was the Head of Research & Analytics at Sky, managing a large group of data scientists, researchers, and analysts, working on product and marketing optimisation, content recommendation, and machine learning research. Aji earned his PhD in Computational Cognitive Science, specialising in multimodal deep learning, from Birkbeck, University of London. He holds an MSc in Computer Science with Artificial Intelligence from the University of York. Aji also serves as a chair and lecturer for Data Science, Statistics, and AI courses at the Market Research Society.

Julia Zuber is at the forefront of customer insights and experience management as the Customer Insights Lead at limehome. With a rich background spanning several years in CX, Julia has honed her skills in designing, implementing, and optimizing CX programs for various brands. Her expertise lies in leveraging data-driven strategies to transform customer satisfaction into tangible business outcomes, such as increased revenue and reduced churn. Prior to limehome, Julia played a pivotal role in shaping customer insights at previous companies.  

David Ascott

Dave Ascott is the CX Strategy lead at Chattermill, working with organisations to help them identify and implement their CX approach. Dave has spent the last 8 years working with an extensive range of companies around the world, from established players such as AXA, E.ON and H&M all the way through to challenger brands and disruptors. He specialises in helping organisations to understand their customers so they can deliver their business objectives. His experience working with CX pioneers like Amazon, Uber and Zappos all the way through to organisations who are at the beginning of their CX journey, allows him to help businesses develop their own unique roadmap regardless of where they are starting from.