Abdul leads the digital and customer experience function at E.ON’s new challenger brand in the UK – E.ON Next. With extensive digital experience, Abdul has been involved in leading digital strategy, transformation and growth at global brands, most recently with Cisco and Subway, as well as driving innovation at several start-ups both nationally and internationally. At E.ON Next Abdul is currently building a new digital-first product and CX team tasked with disrupting and revolutionising the energy space. His focus is on high performance, innovative ways of working and culture building. He regularly shares his expertise through webinars, conferences and thought leadership pieces as well as coaching upcoming digital leaders.

With a robust career spanning over a decade in customer experience management, James McGhee has demonstrated steadfast dedication to enhancing customer satisfaction and operational efficiency. Having worked through the ranks of Customer Experience at AO.com, James has been the Head of and is now the Director of, Customer Experience at Footasylum since 2018. He oversees the post-purchase experience, contact centre operations, and customer feedback and sentiment analysis.

As Head of Customer Insights at LeShuttle, Catherine has developed the research and insights function for the business across both the passenger and freight divisions significantly in recent years. Since joining Eurotunnel in 2018, she has swiftly advanced through roles from CRM Manager to leading the Insights division, bringing with her over twenty years marketing expertise from prior senior roles at Saga plc and Titan Travel UK. Her background in customer data analytics has been instrumental in shaping her approach to customer experience reporting, enabling her to deeply understand and enhance the customer journey while providing actionable insights across all areas of the business. Catherine’s extensive experience across different facets of marketing and customer relationship management has significantly contributed to her success in refining customer engagement through data-driven insights and strategic marketing initiatives.

Steve leads the International Voice of the Customer team at HelloFresh. Through various roles over the last seven years, he has helped develop the company's infrastructure, analytics, and insights for understanding and improving customer experience. His team works with dedicated professionals across 8 brands and 18 countries to bring together customer-centricity and data-driven decision making. Key to his work is helping teams understand and leverage the link between customer experience data and retention.