Unleashing the potential of your VoC data with AI
Thursday, 30th November
9.30 am - 11.00am
The Hoxton Hotel, Holborn
Join us on November 30th for an invite-only, informal breakfast roundtable, where we’ll bring together an elite lineup of CX, VoC, and Product leaders from the world’s most renowned brands. So you can discover how AI can enable you to unleash the untapped potential of your Voice of the Customer initiatives.
3 reasons to attend
Join this invite-only breakfast session - limited to only 10 attendees - with CX, VOC and product leaders from the world’s most renowned brands. So you can learn how generative AI can help you to boost NPS/CSAT with real-time actionable insights.
The rise of Generative AI for CX
Learn how Gen AI is already transforming the world of CX, what are some learnings you can leverage and the pitfalls and traps to avoid.
Measuring the value of CX
Discover industry standard ways to measure the value of CX across the organisation; from cost reductions to improved CSAT / NPS.
Networking and peer insights
Sit down and break bread with likeminded CX trailblazers, sharing tips, tricks, and best practices to implement successful VoC programs.
Breakfast and drinks will be provided throughout the day.
9.00am: Welcome drinks + breakfast
- Aji Ghose, VP, Data & Research, Chattermill
9.40am: Roundtable discussion:
- The Rise of Generative AI for CX
- How to measure the value of CX
Moderated byVinay Parmar, CX thought leader and Former Chief Customer Officer at National Express
11.00am: Wrap up and takeaways
A conversation with CX, VoC, and product leaders from top performing brands
Our vision for this get-together is that it’s small and intimate so you can discuss challenges and learn from each other.
We will be capping attendees at 10 so reserve your spot today.
Exchange ideas and seek out different perspectives on topics such as:
- How Gen AI is already transforming the world of CX
- How to measure and prove the value of CX
- Network and connect with likeminded CX and VOC peers