About this event

Join us for a roundtable discussion where you'll have the opportunity to engage with peers and industry leaders on transforming support data into actionable customer insights. We’ll explore how to understand the main reasons behind customer inquiries and turn them into actionable improvements for your business. This interactive session is designed to foster discussion, share ideas, and help you discover new ways to reduce contact volumes, cut costs, and enhance customer satisfaction—all while networking with others in the field.

What to expect

How to track and categorize customer inquiries to identify trends and key drivers.
Strategies to translate support data into actionable insights for CX and product teams.
Best practices for leveraging customer insights to streamline operations and allow different teams to proactively resolve issues across the organisation.
Networking: This event is more than just a live session. It’s a chance for the CX community to come together, actively participate in discussions, and connect with peers.

Who should attend

This roundtable is ideal for Customer Experience Managers, Customer Support Leaders, Product Leaders, and Operations Teams looking to support data to drive product innovation, enhance customer experiences and align cross-functional strategies. We are keeping this event event for a small group to foster deeper, more valuable connections and discussions.