Why You Need To Add Social CX Analytics To Your CX Program
Whether you like it or not, social media is already an integral part of your brand’s customer experience. But gleaning insight from social media data can be challenging. In this eBook, we discuss how social is changing the CX landscape, what Social CX Analytics is, who it’s for, and how it will help you better understand your customers.
Here’s Exactly What You’ll Learn
How Social Media is Changing the CX Landscape
Love it or hate it, there's no denying that social has changed the game in countless industries, and the customer experience (CX) landscape is no exception. But how exactly is it impacting us as customer experience professionals? That’s what you’ll find out.
What Social CX Analytics is
Learn how Social CX Analytics gives you visibility into your voice of the customer across all major social media platforms, including Facebook, Twitter, Instagram, TikTok, Pinterest, and YouTube.
How it Can Help You Better Understand Your Customers
Understand how Social CX Analytics will help you integrate social media into your CX strategy, filter through the social noise, take charge of your online reputation, and uncover critical competitive intelligence.
How Social CX Analytics is Different From Everything Else on the Market
There are a tonne of social listening tools out there. But this isn’t one of them. Learn what makes Social CX Analytics different from everything else, and why it’s perfectly suited to brands that want to use social to drive positive customer experiences.