The AI Customer Feedback ANalytics Platform for CX Leaders
Get the granular customer insights you need without
the manual work
Instantly uncover precise voice of the customer insights with our purpose-built AI engine. Analyze all your feedback data from surveys, reviews, social media, support tickets and calls - in seconds.
Trusted by hundreds of the smartest CX, Insights and Product teams
Get need-to-know insights and save countless hours of work
Forget about manually tagging customer feedback data in spreadsheets. Let our precise AI insights free your team up to build strategies, improve north star metrics, and improve CX.
Automate feedback data analysis to get consistent, exact insights
Discover emerging trends without reading thousands of comments
Get instant AI-generated summaries of your feedback data
Prioritize the things that matter to your customers
Stuck in the weeds with thousands of issues? Prioritize what matters with real-time customer insights, based on what your customers care about the most.
Monitor emerging trends and reasons for customer contacts
Get alerted when there is significant change in your metrics
Eliminate trial and error with quantified data and accurate insights
Prove CX is a revenue-driving function for the business
Relying on gut feeling and intuition when making strategic decisions? Use our AI-powered actionable insights to drive strategic initiatives and put customers at the heart of your decision-making.
Drill down into the trends that make NPS or CSAT rise or fall
Prioritize the pain points that most need your attention
Compare results and measure how your metrics change
Easily integrate with all your existing tools
Chattermill easily integrates with any customer feedback channel and tool giving you a single source of voice of the customer insights.
Trusted by hundreds of customer focused teams
“Chattermill has transformed our focus on customers. We can measure the impact of customers complaining about packaging, quality of ingredients, or recipe instructions, on retention and revenue, and take steps to improve."
“Understanding mixed sentiment is the biggest benefit of Chattermill. It allows us to identify what is causing customers to be neutral and what we need to improve in our customer expererience to turn them into promoters.”
“Chattermill unifies our customer experience and customer feedback data, examines it at scale using deep learning AI, and provides insights that aid us in understanding customer experience at an incredibly granular, actionable level.”
Enterprise-Grade Platform Security
See how Chattermill drives business impact
30%
increase in Average Order Values
200+
hours of manual analysis saved monthly
42%
decrease in support contacts per transaction
80+
hours of manual analysis saved monthly
Transform feedback into precise customer insights
Book time for a personalized walkthrough of Chattermill with one of our experts - no strings attached.
We'll discuss your challenges and show you how Chattermill helps:
Instantly transform feedback into reliable customer insights
Discover emerging trends without any manual analysis
Surface the most common customer issues and pain points
See Chattermill in action
Trusted by the world’s biggest brands