The AI Customer Feedback ANalytics Platform for CX Leaders

Get the granular customer insights you need without
the manual work

Instantly uncover precise voice of the customer insights with our purpose-built AI engine. Analyze all your feedback data from surveys, reviews, social media, support tickets and calls - in seconds.

Identify emerging customer trends and pain points

Surface issues and prioritize based on customer impact

Understand the drivers of your customer experience metrics

Book a personalized demo →

Trusted by hundreds of the smartest CX, Insights and Product teams

without Chattermill

Existing manual processes prevent you from uncovering deep customer insights at scale

Manually tagging thousands of pieces of feedback prevents you from getting meaningful insights in time.

Data silos stop collaboration because you can’t share insights across your teams.

Feedback can’t be connected to business outcomes such as churn, retention or revenue.

with Chattermill

Instant precise customer insights at your fingertips, aligning your entire organization around your customers

Automatically uncover your customers' pain points in real-time and fix issues as they emerge.

Easily distribute dashboards and receive automatic alerts when your metrics change.

Link customer insights to business metrics so stakeholders know what to act on.

2024 Leader on the G2 grid for Feedback Analytics

(4.5 out of 5 — 165 reviews)

Read our reviews on G2

Get need-to-know insights and save countless hours of work

Forget about manually tagging customer feedback data in spreadsheets. Let our precise AI insights free your team up to build strategies, improve north star metrics, and improve CX.

Automate feedback data analysis to get consistent, exact insights

Discover emerging trends without reading thousands of comments

Get instant AI-generated summaries of your feedback data

Get precise feedback insights

Prioritize the things that matter to your customers

Stuck in the weeds with thousands of issues? Prioritize what matters with real-time customer insights, based on what your customers care about the most.

Monitor emerging trends and reasons for customer contacts

Get alerted when there is significant change in your metrics

Eliminate trial and error with quantified data and accurate insights

Prioritize customer pain points

Prove CX is a revenue-driving function for the business

Relying on gut feeling and intuition when making strategic decisions? Use our AI-powered actionable insights to drive strategic initiatives and put customers at the heart of your decision-making.

Drill down into the trends that make NPS or CSAT rise or fall

Prioritize the pain points that most need your attention

Compare results and measure how your metrics change

Make decisions based on customer insights

Easily integrate with all your existing tools

Chattermill easily integrates with any customer feedback channel and tool giving you a single source of voice of the customer insights.

Explore integrations

Conversations

Online Reviews

Surveys

Team Chat

App Reviews

Data Warehouse

Social Media

Trusted by hundreds of customer focused teams

Distinctive focus on customers

“Chattermill has transformed our focus on customers. We can measure the impact of customers complaining about packaging, quality of ingredients, or recipe instructions, on retention and revenue, and take steps to improve."

Steve Crolic

Associate Director of VoC at
‍HelloFresh

Unique mixed sentiment

“Understanding mixed sentiment is the biggest benefit of Chattermill. It allows us to identify what is causing customers to be neutral and what we need to improve in our customer expererience to turn them into promoters.”

Jasper Lim

Senior Customer Insights at
‍Faire

Superior analytics capabilities

“Chattermill unifies our customer experience and customer feedback data, examines it at scale using deep learning AI, and provides insights that aid us in understanding customer experience at an incredibly granular, actionable level.”

Harsha Gavarna

Former Strategy & Ops Lead at
Uber

Enterprise-Grade Platform Security

SOC2 Type II Certified

Our SOC2 Type II certification demonstrates our commitment to adhering to the industry's most rigorous security and confidentiality standards.

GDPR & CCPA Compliance

We are fully compliant with GDPR and CCPA regulations, and our processes and IT security measures uphold the highest data privacy standards.

EU & US-Based Data Hosting

Global data hosting options with data centers in Europe and the US, enabling customers to maintain greater control of where their data is stored.

Advanced Admin Controls

Our platform provides advanced user roles and data permissions so teams can keep the balance between collaboration and control.

See how Chattermill drives business impact

30%

increase in Average Order Values

200+

hours of manual analysis saved monthly

42%

decrease in support contacts per transaction

80+

hours of manual analysis saved monthly

Get your questions answered in a personalized demo

Transform feedback into precise customer insights

Book time for a personalized walkthrough of Chattermill with one of our experts - no strings attached.
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We'll discuss your challenges and show you how Chattermill helps: