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The AI Customer Feedback ANalytics Platform for CX Leaders

Get the granular customer insights you need, without the manual work

Quickly uncover precise voice of the customer insights by letting our advanced AI automatically analyze vast amounts of feedback data from surveys, reviews, support tickets and social media.

Identify key customer trends and pain points instantly
Prioritize and surface issues based on your customer needs
Understand the drivers of your customer experience metrics
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Trusted by the smartest CX, Insights and Product teams

without Chattermill
Existing manual processes prevent you from uncovering deep customer insights at scale
Manually tagging thousands of pieces of feedback prevents you from getting meaningful insights in time.
Data silos stop collaboration because you can’t share insights across your teams.
Feedback can’t be connected to business outcomes such as churn, retention or revenue.
with Chattermill
Chattermill instantly surfaces precise customer insights to align your entire organization around your customers
Automatically uncover your customers' pain points in real-time and fix issues as they emerge.
Easily distribute dashboards and receive automatic alerts when your metrics change.
Link customer insights to business metrics so stakeholders know what to act on.
2024 Leader on the G2 grid for Feedback Analytics
(4.5 out of 5 — 125 reviews)
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Prove CX is a revenue-driving function for the business

Relying on gut feeling and intuition? Drive strategic initiatives and put customers at the heart of your decision-making, with AI-powered actionable insights.

Drill down into the trends that make NPS or CSAT rise or fall

Prioritize the pain points that most need your attention

Compare results and measure how your metrics change

Prioritize the right actions to drive outcomes

Stuck in the weeds with thousands of issues? Prioritize what matters with real-time customer insights, based on what your customers care about the most.

Monitor emerging trends and reasons for customer contacts

Get alerted when there is significant change in your metrics

Eliminate trial and error with quantified data and accurate insights

Get better insights and save countless hours of manual work with AI

Forget about manually tagging customer feedback data in spreadsheets. Let our instant AI insights free your team up to build strategies, improve north star metrics, and improve CX.

Automate feedback data analysis to get consistent, exact insights

Discover emerging trends without reading thousands of comments

Get instant AI-generated summaries of your feedback data

Easily integrate with all your existing tools

Chattermill integrates with hundreds of different customer feedback channels and tools giving you and your teams a single source of voice of the customer insights.

Conversations
Online Reviews
Surveys
Team Chat
App Reviews
Data Warehouse
Social Media

Trusted by hundreds of customer focused teams

Distinctive focus on customers

Chattermill has transformed our focus on customers. We can measure the impact of customers complaining about packaging, quality of ingredients, or recipe instructions, on retention and revenue, and take steps to improve."

Steve Crolic profile picture
Steve Crolic
Associate Director of VoC at
HelloFresh
Unique mixed sentiment

Understanding mixed sentiment is the biggest benefit of Chattermill. It allows us to identify what is causing customers to be neutral and what we need to improve in our customer expererience to turn them into promoters.”

Profile of Jasper Jim
Jasper Lim
Senior Customer Insights at
Faire
Superior analytics capabilities

“Chattermill unifies our customer experience and customer feedback data, examines it at scale using deep learning AI, and provides insights that aid us in understanding customer experience at an incredibly granular, actionable level.”

Harsha Gavarna profile
Harsha Gavarna
Former Strategy & Ops Lead at
Uber

Enterprise-Grade Platform Security

SOC2 Type II Certified
Our SOC2 Type II certification demonstrates our commitment to adhering to the industry's most rigorous security and confidentiality standards.
GDPR & CCPA Compliance
We are fully compliant with GDPR and CCPA regulations, and our processes and IT security measures uphold the highest data privacy standards.
EU & US-Based Data Hosting
Global data hosting options with data centers in Europe and the US, enabling customers to maintain greater control of where their data is stored.
Advanced Admin Controls
Our platform provides advanced user roles and data permissions so teams can keep the balance between collaboration and control.

See how Chattermill drives business impact

30%

increase in Average Order Values

200+

hours of manual analysis saved monthly

42%

decrease in support contacts per transaction

80+

hours of manual analysis saved monthly

Get your questions answered in a personalized demo

Transform feedback into precise customer insights

Book time for a personalized walkthrough of Chattermill with one of our experts - no strings attached.

We'll discuss your challenges and show you how Chattermill helps:

Instantly transform feedback into reliable customer insights

Discover emerging trends without any manual analysis

Surface the most common customer issues and pain points

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See Chattermill in action

Trusted by the world’s biggest brands