Built for Customer Experience Leaders

Instant feedback analytics for
customer first brands

Chattermill is the AI-powered customer feedback analysis platform that surfaces precise, accurate insights from your unstructured text feedback data.

Reduce time to insights, uncover pain points and know what drives customer sentiment - so you can make decisions based on the voice of your customers.

#1 Feedback Analytics Software 2024
Never waste time on the wrong problems again

The #1 platform for leading companies that match the customer voice across all their teams

The #1 platform for leading companies that match the voice of the customer across all their teams
30% increase in Average Order Values
200+ hours of manual text
analysis saved
200% increase in product
The Problem

The “old” way of finding the voice of the customer isn’t working for organizations

Feedback can’t be connected to outcomes such as churn or retention.
1,000+ manual rows in a spreadsheet prevent you from doing any analysis.
Silos stop collaboration because you can’t share insights across your teams.
Insights aren’t connected to metrics like CSAT
or NPS.
The Solution

What if you could find useful insights and analysis to align your entire organization?

Link customer feedback to outcomes so stakeholders know what to act on.
Analyze your customer’s pains in real-time and amplify the positives.
Automatically distribute dashboards and set up alerts for collaboration.
Tie feedback to your KPIs so that all your teams know where to focus.
Chattermill Makes It Easy to Drive Growth from Customer Experience

Remove bias from your data. And get analysis your teams can rely on. Week in, week out.

Understand why your KPIs are dropping, identify threats to your bottom line, and share dashboards across teams.

2024 Leader on
the G2 grid for
Feedback Analytics

Jade Roberts
Head of CX, Monica Vinader
Get feedback that every team can act on

“Chattermill enables us to truly connect with our customers by helping us identify complex pain points in multiple areas based on direct feedback for each and every team to act upon.”

Jonathan Beirne
Chief Cutomer Officer, Music Magpie
Uncover what's driving customer feedback

“Chattermill allows our CX team to easily uncover the key drivers behind customer feedback and provides guidance around the right opportunities and initiatives for our business.”

Read Jonathans’ Story
Understand the Voice of your Customers

Prove CX is a revenue-driving function for the business

Relying on gut feeling and intuition? Drive strategic initiatives and put customers at the heart of your decision-making.

Drill down into the trends that make NPS or CSAT rise or fall

Prioritize the pain points that most need your attention

Schedule alerts to discover red flags and incidents

Compare results and measure how your metrics change

Improve Collaboration

Bring teams together around customer insights

Are your teams working in silos? Align around the voice of the customer, and collaboratively make decisions that drive business growth.

Enable all your teams to find insights relevant to their functions

Create team-specific dashboards that become your shared workspace

Trigger important updates to be sent to your colleagues without them having to log in to the platform

Let everyone get started quickly with an intuitive interface

Automate Manual Tasks

Save hours spent on manually analyzing text feedback

Bogged down by manually analyzing text feedback? Free your team up to build strategies, improve north star metrics, and brainstorm innovative ideas.

Automate your text data analysis to get quality insights with consistency

Understand the full context of all your customer interactions

Discover emerging trends without reading through hundreds of comments

Get instant AI-generated summaries of your support tickets, customer emails, and more

Accelerate Business Impact

Prioritize the right actions to drive outcomes

Stuck in the weeds with thousands of issues? Prioritize what matters with real-time customer insights.

Monitor emerging trends and reasons for customer contacts

Use feedback insights to decrease returns and abandoned carts, maximize order value, and drive repeat sales

Get notified when important events happen so you can stay on top of the risks and new opportunities

Eliminate trial and error with quantified data and accurate insights

Access a Goldmine of Customer Generated Ideas
Prioritize Customer Pain Points
“With Chattermill, every department can easily understand what drives sentiment up or down, monitor how it changes over time, and identify key areas for improvement”
Steve Crolic
Associate Director Voice of the Customer

Know which problems to fix. In specific teams. And stop basing your decisions on gut feeling.

What do you do when your teams think they know what the problem is? It’s easy for people to layer their own agenda onto data. That’s where algorithms come in. Use objective themes to establish what’s really driving negative sentiment.

Import and analyse feedback from 100+ sources

Get started quickly with an intuitive interface

Share charts and comment feeds to easily loop in relevant teams

Explore why some customers come back (and why others don’t)

Use our proprietary Machine Learning model, Lyra AI

Reduce contact requests to your support teams

Identify returns patterns and adjust your products quickly

Filter for anything (because every team wants different granular detail)

Share insights by connecting Chattermill to Slack, Jira, Teams, and more

Benefit from expert managed services support

Schedule my custom live demo

20,000+ users trust Chattermill to convert buyers to loyal customers

“Chattermill is a game-changer that has revolutionized how we engage with feedback."
Julia Zuber
Senior Customer Insights Manager, Limehome
“With Chattermill, every department can easily understand what drives sentiment.”
Steve Crolic
Head of VoC
“Chattermill enables 
our team to uncover customer insights deeper than ever before.”
Nilan Peiris
Chief Product Officer

See Chattermill
in action

We’d love to learn more about what you’re trying to achieve, show you around the platform, and explore how Chattermill can help you understand the real voice of your customers.

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