The Customer Feedback ANalytics Platform for CX Leaders
Eliminate manual work and get the granular customer insights you need
Chattermill turns raw feedback into granular customer insights, so you can make better decisions based on the voice of your customers.
The “old” way of finding customer insights doesn’t work
or NPS.
What if you could automatically find useful customer insights to align your entire organization?
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Save thousands of hours spent on manual analysis
Forget about manually tagging customer feedback data in spreadsheets. Free your team up to build strategies, improve north star metrics, and improve CX.
Automate feedback data analysis to get quality insights with consistency
Discover emerging trends without reading through hundreds of comments
Get instant AI-generated summaries of your feedback data
Prioritize the right actions to drive outcomes
Stuck in the weeds with thousands of issues? Prioritize what matters with real-time customer insights, based on what your customers care about the most.
Monitor emerging trends and reasons for customer contacts
Get alerted when there is significant change in your metrics
Eliminate trial and error with quantified data and accurate insights
Prove CX is a revenue-driving function for the business
Relying on gut feeling and intuition? Drive strategic initiatives and put customers at the heart of your decision-making.
Drill down into the trends that make NPS or CSAT rise or fall
Prioritize the pain points that most need your attention
Compare results and measure how your metrics change
Bring teams together around customer insights
Are your teams working in silos? Align around the voice of the customer, and collaboratively make decisions that drive business growth.
Enable all your teams to find insights relevant to their functions
Create team-specific dashboards that become your shared workspace
Trigger alerts to be sent to your colleagues when metrics change
Integrate all your customer feedback sources
Chattermill integrates with hundreds of different customer feedback channels giving you and your teams a single source of voice of the customer insights.
The world's best brands use Chattermill to uncover customer insights
“Chattermill has transformed our focus on customers. We can measure the impact of customers complaining about packaging, quality of ingredients, or recipe instructions, on retention and revenue, and take steps to improve."
“Understanding mixed sentiment is the biggest benefit of Chattermill. It allows us to identify what is causing customers to be neutral and what we need to improve in our customer expererience to turn them into promoters.”
“Chattermill unifies our customer experience and customer feedback data, examines it at scale using deep learning AI, and provides insights that aid us in understanding customer experience at an incredibly granular, actionable level.”
Enterprise-Grade Platform Security
See how Chattermill drives business impact
30%
increase in Average Order Values
200+
hours of manual analysis saved monthly
42%
decrease in support contacts per transaction
80+
hours of manual analysis saved monthly
Transform feedback into precise customer insights
Book time for a personalized walkthrough of Chattermill with one of our experts - no strings attached.
We'll discuss your challenges and show you how Chattermill helps:
Instantly transform feedback into reliable customer insights
Discover emerging trends without any manual analysis
Surface the most common customer issues and pain points
See Chattermill in action
Trusted by the world’s biggest brands
