The #1 Customer Feedback ANalytics Platform for CX Teams
Want the customer insights your teams need all in one platform?
Scale customer experience across your Support, Product, and CX teams by removing the manual work that’s blocking access to insights.
The “old” way of finding customer insights doesn’t work
or NPS.
What if you could automatically find useful customer insights to align your entire organization?
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Save hours spent on manual analysis
Forget about manually tagging customer feedback data in spreadsheets. Free your team up to build strategies, improve north star metrics, and improve customer experience.
Automate your data analysis to get quality insights with consistency
Understand the full context of all your customer interactions
Discover emerging trends without reading through hundreds of comments
Get instant AI-generated summaries of your feedback data
Prioritize the right actions to drive outcomes
Stuck in the weeds with thousands of issues? Prioritize what matters with real-time customer insights, based on what your customers care about the most.
Monitor emerging trends and reasons for customer contacts
Use feedback insights to decrease returns and abandoned carts
Get alerted when there is significant change in your metrics
Eliminate trial and error with quantified data and accurate insights
Prove CX is a revenue-driving function for the business
Relying on gut feeling and intuition? Drive strategic initiatives and put customers at the heart of your decision-making.
Drill down into the trends that make NPS or CSAT rise or fall
Prioritize the pain points that most need your attention
Schedule alerts to discover red flags and incidents
Compare results and measure how your metrics change
Bring teams together around customer insights
Are your teams working in silos? Align around the voice of the customer, and collaboratively make decisions that drive business growth.
Enable all your teams to find insights relevant to their functions
Create team-specific dashboards that become your shared workspace
Trigger alerts to be sent to your colleagues when metrics change
Let everyone get started quickly with an intuitive interface
Associate Director Voice of the Customer
Know which problems to fix. In specific teams. And stop basing your decisions on gut feeling.
What do you do when your teams think they know what the problem is? It’s easy for people to layer their own agenda onto data. That’s where algorithms come in. Use objective themes to establish what’s really driving negative sentiment.
Import and analyse feedback from 100+ sources
Get started quickly with an intuitive interface
Share charts and comment feeds to easily loop in relevant teams
Explore why some customers come back (and why others don’t)
Use our proprietary Machine Learning model, Lyra AI
Reduce contact requests to your support teams
Identify returns patterns and adjust your products quickly
Filter for anything (because every team wants different granular detail)
Share insights by connecting Chattermill to Slack, Jira, Teams, and more
Benefit from expert managed services support
The world's best brands use Chattermill to uncover customer insights
“Chattermill has transformed our focus on customers. We can measure the impact of customers complaining about packaging, quality of ingredients, or recipe instructions, on retention and revenue, and take steps to improve."
“Understanding mixed sentiment is the biggest benefit of Chattermill. It allows us to identify what is causing customers to be neutral and what we need to improve in our customer expererience to turn them into promoters.”
“Chattermill unifies our customer experience and customer feedback data, examines it at scale using deep learning AI, and provides insights that aid us in understanding customer experience at an incredibly granular, actionable level.”
Enterprise-Grade Platform Security
Schedule your personalized Chattermill demo
Pick a date and time that works best to speak to our team and get a personalized walkthrough of Chattermill with one of our experts.
No strings attached. We'll just show you how Chattermill helps:
Automatically transform feedback into precise insights
Discover emerging trends without any manual analysis
Surface the most common customer issues and pain points
See Chattermill in action
Trusted by the world’s biggest brands
