Chattermill, the world’s leading Unified Customer Intelligence Platform, today announced that Blinkist has partnered with the company to help them consolidate their customer data, automate analysis, and better understand the voice of the customer.
“We really wanted a solution that would help us unify and analyse our customer data,” said Shaahin Shariat, Director of Research & Insights at Blinkist.
“We’ve recently established a new research function. With that, we’ve started collecting more feedback from our customers. The fact that Chattermill can help us consolidate and more holistically understand the voice of the customer will help everyone at Blinkist make more customer-centric decisions.”
“Our motto here at Blinkist is more knowledge in less time, and that’s exactly what Chattermill will help us achieve with customer feedback”, added Shaahin.
The partnership with Blinkist will be truly global in scale, with customer data analysed from across its customer base – from feedback, support, and app store data – with insights distributed across their global teams.
“Blinkist is exactly the kind of customer-focused, industry-defining company we love to partner with,” said Mikhail Dubov, co-founder and CEO of Chattermill.
“Since they were founded, they’ve fundamentally changed how people consume content and acquire knowledge. As Shaahin alluded, Blinkists’ motto of more knowledge in less time perfectly aligns with our own. Teams across their organisation will now have near-instant access to Blinkist’s voice of the customer. I can’t wait to see how this will further develop the brand’s already market-leading product and customer experience.”
Chattermill, the leading Customer Intelligence Platform, helps businesses unlock their customer reality. Using Chattermill, businesses can unify their customer feedback data across reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their business. Chattermill unifies Customer Feedback, Customer Support, and Product Feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer feedback data at scale. The world’s leading brands, including Amazon, Zappos, and Uber, use Chattermill every day to uncover insights that enable them to deliver industry-leading customer experiences that drive growth for their business.
Arron Westbrook, Content Lead @ Chattermill