As CX professionals, we know that conferences are essential to levelling up our industry knowledge, networking with peers, and understanding what customer-centric CX leaders are doing to take customer experience to the next level.
However, not all customer experience events are created equal. Some are there under false pretences, getting you into a conference hall to be sold products and services. Others bring together genuinely inspiring industry leaders to share their insights on the latest trends.
The latter is the sort of CX conference we ultimately want to be at, isn’t it?
But given the sheer volume of potential options, it can be tough to sort the wheat from the chaff. Especially when you’re already under pressure to drive customer engagement and retention. So, to help you out, we’ve put together this list of the top 10 CX events of 2023 and 2024.
Read on for our roundup of the physical and virtual events you can’t miss.
1. Customer Intelligence Summit
London | Live and In-Person
The Customer Intelligence Summit, hosted by Chattermill, is a prominent event that brings together industry experts and thought leaders in the field of customer intelligence.
The summit serves as a platform for attendees to explore innovative strategies and technologies that enhance customer understanding and drive business growth.
With a focus on leveraging data and analytics, the event delves into topics such as customer feedback analysis, sentiment analysis, customer journey mapping, and customer experience optimisation.
The summit features keynote speeches from leaders at Amazon and Wise, panel discussions on the industry’s hottest topics, and networking opportunities, allowing participants to gain valuable insights, exchange ideas, and establish connections with like-minded professionals.
Sessions include How to Prove the Value of CX, How Wise Uses Customer Feedback to Drive Product Success, and How to Drive Customer Retention and Protect Your CX Budget.
2. CCW Europe Digital Summit
June, 13-14 | Online
The CCW Europe Virtual event is a highly anticipated gathering for professionals in the customer contact and customer experience industry.
As a virtual conference, it offers a convenient and accessible platform for attendees to connect and learn from industry leaders and experts. The event showcases a diverse range of topics, including Leveraging Real-Time Data To Drive Daily Decision Making & Unify Customer Experience, Navigating Complex CX Transformation In A Large-Scale Enterprise, and Building Your Customer Commitment ‘North Star’.
Through keynote presentations, interactive panel discussions, and virtual networking opportunities, participants gain valuable insights and practical knowledge to enhance their customer service operations.
The event also provides a platform for solution providers to showcase their latest innovations and technologies. By attending CCW Europe Virtual, professionals can stay ahead of industry trends, gain actionable ideas, and build a strong network of contacts to drive customer satisfaction and business success.
3. CX Retail Exchange
July, 11-12 | London, UK
The Customer Experience Exchange for Retail UK is a premier event designed specifically for professionals in the retail industry.
It serves as a unique platform for industry leaders, CX experts, and retail executives to gather and discuss the latest trends, challenges, and innovations in customer experience.
The event offers a combination of insightful presentations, interactive workshops, and networking opportunities, enabling participants to gain valuable knowledge and exchange ideas with peers.
Key topics covered include Meeting The Rising Norm Of Instant Deliveries In The Era
Of Convenience, How The Metaverse Will Solve The Returns Dilemma, and Connecting With The Constantly Connected Consumer Through Times Of Economic Resilience.
4. CX North America by Forrester
June, 13-15 | Nashville, US
CX North America, hosted by Forrester, is a prominent event that brings together CX professionals, industry experts, and thought leaders from across North America.
This highly anticipated conference provides a platform for attendees to explore the latest trends, strategies, and innovations in customer experience. The event features insightful keynote speeches, interactive sessions, panel discussions, and networking opportunities, offering participants a valuable platform for knowledge sharing and collaboration.
Key topics covered include Tackling Uncertainty With Customer Obsession, Leading Cx In Turbulent Times, and Earning more excellence from CX talent.
5. The Customer Show Sydney
August, 16-17 | Sydney, Australia
The Customer Show Sydney, organized by IQPC Australia, is a prominent event dedicated to exploring the latest trends and strategies in customer experience.
This event brings together industry leaders, CX professionals, and customer service experts to discuss and share insights on enhancing customer engagement and satisfaction. The conference features keynote presentations, panel discussions, interactive workshops, and networking opportunities, offering attendees a valuable platform for learning and collaboration.
Key topics covered include Knowing What to Measure and Track in Your CX Delivery to Bring
True Business Value, Cx For Growth – Bringing Your Whole Business Together To Create A Cx
Strategy For Growth, and Making CX Profitable Again.
6. Customer Contact Week Europe
October, 9-11 | Amsterdam, the Netherlands
CCW Europe, hosted by Customer Contact Week Digital, is a premier event for customer contact and customer experience professionals in Europe.
This highly anticipated conference provides attendees with an opportunity to explore the latest trends, strategies, and innovations in customer service and contact centers.
The event features insightful keynote speeches, interactive panel discussions, and practical workshops, offering participants valuable knowledge and networking opportunities. Key topics covered include Unified & Seamless CX, Automation, Ai & Digitalisation, and Customer Insight & Analytics.
7. Customer Engagement Summit
November, 28 | London, UK
The Customer Engagement Summit, organized by Engage Customer, is a prominent event that brings together industry leaders and experts to explore the latest trends and strategies in customer engagement.
This summit provides a platform for attendees to gain insights into creating meaningful customer experiences and building strong customer relationships.
With keynote speeches, panel discussions, and interactive workshops, participants have the opportunity to learn from successful case studies and exchange ideas with peers.
Key topics covered include The Role Of Human Experience And Technology As Cx Becomes Increasingly Driven By Holistic, Predictive And Precise Data Solutions, and Examining How Data And Analytics Are Integral To The Cx Programmes Of The Future.
8. Digital Customer Experience Summit
November, 7-8 | Toronto, Canada
The Digital Customer Experience (DCX) event is a premier gathering for professionals in the field of customer experience and digital transformation.
Hosted by industry leaders, this event focuses on exploring the latest trends, innovations, and strategies for delivering exceptional digital customer experiences. Attendees can expect insightful keynote presentations, interactive panel discussions, and practical workshops.
Key topics covered include How Legends Has Transformed Its Loyal Customers Into Brand Advocates, the tech-led experience of contactless commerce with Kijiji Canada, and Exploring New Frontiers In Text Analytics And Voc With Zappos.
9. CX Asia Week
November, 20-23 | Singapore
The Customer Experience Asia event, hosted by CX Network, is a premier conference that brings together industry leaders and professionals to explore the latest trends and advancements in customer experience in the Asian market.
This event offers a platform for attendees to gain insights into strategies and innovations that drive exceptional customer experiences. The conference features keynote presentations, panel discussions, and interactive sessions, providing valuable knowledge-sharing and networking opportunities.
Key topics covered include Leveraging Customer Intelligence for Hyper-Personalisation, Re-Evaluating your Tech-Stack to Increase Utilisation of Digital CX, and The Power of Customer Experience: Driving Greater Impact on the Business.
10. World CX Summit by TresconCX
August, 2-3 | Singapore
The World CX Summit in Singapore is a highly anticipated event that brings together industry leaders, CX experts, and professionals from around the world to explore the latest trends and advancements in customer experience.
This summit offers a platform for attendees to gain insights into innovative strategies and technologies that drive exceptional customer experiences. The event features keynote speeches, panel discussions, interactive workshops, and networking opportunities, allowing participants to learn from industry experts, exchange ideas, and establish connections.
Key topics covered include Building a Customer Centric Culture, Enhancing CX with AI and Automation, and the Future of CX in Metaverse.