CX Leaders Virtual Roundtable

2021-06-15

By João Alves

On Thursday, June 24, 2021, at 4:00 PM - 5:00 PM GMT+1, Chattermill will be hosting a CX Leaders Virtual Roundtable with some of the most customer-centric business leaders today.

Register here: https://bytes.chattermill.com/cx-leaders-roundtable-june

CX Leaders Roundtable

What’s on the agenda for the CX Leaders Roundtable?

The CX Leaders Roundtable Series is set to discuss some of the most challenging problems and ambiguous questions in today’s business world.

We have brought to you a group of exceptional Senior Executives with long track records of success to discuss pressing issues like the following:

  • Understanding the new goalposts: In a digital and physical age, what now constitutes a cutting-edge customer experience?
  • Dealing with the Pandemic: What long-term impacts will the outbreak have on customer behaviour?
  • Building a business case: How can you continue to demonstrate the ROI of CX investments?

Whether you're just starting off in the CX industry or you’ve been in the trenches for years, the CX Roundtable Series will provide you with actionable tactics & strategies from the minds of successful industry professionals.

Who will be speaking at the CX Leaders Roundtable?

We have an incredible lineup for The CX Leaders Roundtable Series:

CX Leaders Roundtable

Kenny Q. Cao, Head of Customer Experience, LinkedIn: Seasoned business professional with 10+ years of experience in management consulting and general management. Kenny has deep expertise in customer experience, business strategy, operating model design and transformation, having worked as a Senior Engagement Manager at McKinsey & Co. and over 4 years at LinkedIn within Customer Experience. He has a proven record in leading teams of various sizes to overachieve business targets and is known as a leader dedicated to people development.

Anastasia Zdoroviak, Director Customer Experience, DoorDash: With 8+ years of project management experience across industries and geographies, grounded in consulting background and comprehensive product development education, Anastasia has worked at PWC for over 3 years, jumping into a leadership role within Marketing at a leading art supply retailer in Russia, to becoming the Director of CX at the rocketship that is DoorDash.

Nilan Peiris, VP Growth, Wise (Previously TransferWise): As VP Growth, Nilan is responsible for Product at TransferWise. Prior to TransferWise Nilan advised and scaled early startups on growth (including HouseTrip), and was Chief Marketing Technology Officer at Holiday Extras. He’s passionate about building products that people love so much they grow themselves, and the culture required to build those products.

Rufus Weston, Head of Insight, Just Eat Takeaway.com: From working at BBC within Digital Research, to leading the consumer data and insight function at HarperCollins Publishers, and now, running Insight at the delivery giant, Just Eat Takeaway, Rufus has built a very successful career and expertise within research, data analysis and customer experience. Rufus is a commercial digital specialist with extensive experience in media, retail and eCommerce, and works to gain a deeper understanding of Just Eat’s customers - both restaurant, courier and consumer - to help create the world largest food community.

Mali James, Director CX E-Commerce, Calvin Klein: Mali has over 15 years of experience in creative leadership. Prior to Calvin Klein, Mali worked as Senior UX Manager at PVH Corp. and before that, as a Freelance Designer for almost 5 years, which all showcases the unique, multidisciplinary mindset she applies to CX, given that UX begins with customers. Mali is also entrepreneurial at her core - she has founded and still runs, Pin-up Pineapples, which produces and sells quality limited edition enamel pins designed in Amsterdam. Her insights on CX come directly from her long career as a customer-centric designer and her own experience as a business owner.

Venesa Musovic, Editor, Customer Experience Magazine (CXM): Venesa is the safeguard for one of the best publications in the CX industry, the Customer Experience Magazine. She’s a fascinating person, with an incredibly diverse background of study and experience, having previously worked as a UX researcher and design thinking facilitator as well as being an avid public speaker. Venesa is a cultural anthropologist passionate about methods and techniques of research, and innovation, helping her better understand how different individuals and organizations coexist within different contexts, making her a natural curator of the most relevant information.

Mikhail Dubov, CEO & Co-Founder, Chattermill: As a co-founder of Chattermill, Mikhail has become a thought-leader in CX with the ultimate mission of making it incredibly easy to analyse, understand and apply great customer feedback insights in a consistent manner in order to rid the world of terrible customer experience. Prior to Chattermill, Mikhail was a Software Engineer at the global and leading professional services firm, AlphaSights, as well as having had over 3 years of experience as a Risk Analyst at prestigious financial institutions like CitiBank.

Final Remarks

Customer experience is already the growth engine for all modern companies but it is still early days for customer experience analytics space.

That’s why we’re bringing you this exclusive series.

Immerse yourself in a conversation with giants not only in the CX industry but across the whole business arena to learn more about how to:

Build and maintain a customer-obsessed culture How to find the best tools to make sure customers are the heart of every decision you make Get the most valuable career lessons about how to excel in CX

Do you have a question for our speakers? 👉 Ask here and we will answer live for you during the webinar.

Can't make it? Register anyways - all registrants will receive the recording and an exclusive overview report after!

CX Leaders Roundtable

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