Inside Chattermill: Meet Rob Lea in Customer Success

December 21, 2022
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Interested in working at Chattermill? Meet Rob Lea, who works in Chattermill’s Customer Success Team.

Rob joined Chattermill over a year ago, and started working in our Sales team, before making the switch to Customer Success. We sat down to chat about why he changed roles, which of Chattermill’s values he most gets behind, and his dream holiday to Japan.

PS. Want to work with Rob and the Chattermill team? Check out our open roles!

Why did you join Chattermill?

When you’re looking for a new opportunity, there really are a whole host of factors that influence your decision, but the most important to me are the 3 P’s – People, Product and Progression opportunities. Chattermill put a very large tick in all three of those boxes for me.

What made you decide to change roles?

When you join a fast-growing company like Chattermill, providing you work hard and get results, there are always opportunities for progression. Thankfully, the opportunity I had been waiting for crossed my desk earlier this year. 

I enjoyed my time working in sales, but building long-lasting relationships and working really closely with partners is where my passion lies. So in a way, I’ve always known that Customer Success was the route I wanted to go down.

Have you found there are a lot of transferable skills between Sales and Customer Success?

A lot of transferable skills would be an understatement! Although the role is very different, there are a lot of similarities. 

Everything from my knowledge of the platform and Chattermill as a business, to raw skills such as communication, organisation, problem-solving, motivation, and perseverance have all made the transition a very smooth one!

What’s your day-to-day like now?

My day-to-day essentially involves me working closely with all of our partners in the Americas, to ensure they get as much value as possible out of the Chattermill platform. 

This can include anything from onboarding through to training, customer journey mapping, best data practices and any day-to-day account queries. I’m also responsible for securing their renewals and identifying other departments in Chattermill that can play a key role.

Which of Chattermill’s values do you really get behind?

‘Right Team is Key’ really resonates with me, particularly in my new role. I rely so heavily on other members, not just of my own team, but also the wider team at Chattermill as a whole. 

This is crucial to help me get projects over the line – whether this be Operations, Data Engineering, Machine Learning, Sales, or Marketing. All of our achievements are a result of us all working together.

How would you describe the team at Chattermill?

For me, the team has always been close-knit, approachable, collaborative, incredibly knowledgeable, hardworking and absolutely great fun on a night out! What more could you ask for?

Dream Holiday Destination?

This would hands down be Japan (and I’m hoping to tick this off the bucket list next year). 

The food, the culture, and the landscape all just fascinate me! I plan to start my journey in Tokyo and then head down to Kyoto, Osaka and Hiroshima, lapping up as much Ramen, Sushi, Sake and miso soup as I possibly can along the way.

If you had an unlimited supply of one thing, what would it be?

An unlimited supply of good wine – my firm favourites at the moment are a Picpoul de Pinet or juicy French red from the Rhône Valley!

What’s on your bucket list?

I’m definitely not the fittest or the fastest member of the Chattermill team, but I do enjoy running and already have a couple of marathons under my belt. 

The training sucks, and the last six miles are always hell, but there’s something about the overwhelming sense of achievement that you get when you cross the finish line that keeps me coming back for more. 

I’m hoping to complete The Abbott World Marathon Majors – it’s a series consisting of the largest marathons in the world – Tokyo, Boston, London, Berlin, Chicago, and New York. So far, I’ve completed London…so only 5 more to go!

Want to work at Chattermill too? Check out all our open roles to join the Chattermill team!

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