Insight Assistant: Bringing the Power of Generative AI Into Chattermill

October 3, 2023
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If you're familiar with the Chattermill platform, you probably already know that Artificial Intelligence (AI) and Large Language Models (LLMs) have always been at the heart of our product – automatically categorizing and tagging customer feedback, filtering out noise, and learning from the voice of the customer. 

This year, we've taken another great leap forward and introduced Insight Assistant - a powerful tool that helps you summarize what's important and actionable so you can work faster, think bigger, and prioritize with confidence.

Over the past few weeks, our valued customers have been testing Insight Assistant and sharing their feedback, which has been instrumental in shaping and enhancing this tool to better meet their needs. Today, we're delighted to share that Insight Assistant is now available for everyone, and it's more powerful and user-friendly than ever.

What can you do with Insight Assistant? 

When we started exploring the possibilities with generative AI months ago, we knew this was a unique opportunity to help everyone in the organization discover transformational insights in less time

That's why the concept of Insight Assistant is really simple. Choose any data point and let Insight Assistant summarize what's important and actionable.

Curious to understand the feedback in your NPS survey last month? 

Insight Assistant will provide the biggest highlights from hundreds of responses. 

Looking to find out what caused a negative spike in customer sentiment? Simply click on that data point, and Insight Assistant will summarize the most pressing issues. 

No more sifting through countless comments or spending hours making sense of the data in front of you. For all organizations looking to save time on data analysis, gain access to transformational insights, and accelerate team productivity, this is a watershed moment. 

Trusted by the most customer-centric brands 

Insight Assistant is already earning recognition among Chattermill customers from a wide range of industries for its ability to revolutionize their approach to customer intelligence.

"Insight Assistant has brought our feedback to life, saving us a lot of time in the process. The summaries make our feedback more impactful when sharing it across the business. They narrate the story behind the data without the need for line-by-line examples. "

Jonathan Beirne, Chief Customer Officer at musicMagpie 

"Insight Assistant has revolutionized our workflow. When metrics dip below a threshold, it swiftly provides concise summaries of critical issues. Our teams can now dive deeper independently into our customer pain points, saving everyone valuable time. It's been a tremendous asset to our operations."

Julia Zuber, Senior Customer Insights Manager at Limehome 

A glimpse into our larger vision

We firmly stand by the idea that knowledge is power. The potential of artificial intelligence has experienced exponential growth and will continue to do so. That's why Insight Assistant is just the beginning of a series of game-changing features we'll be introducing in the coming weeks and months.

Here's what you can look forward to: 

  • Soon, you'll be able to rely on Chattermill to get you and your team the right answers for any business questions so you can make strategic decisions with confidence.
  • You'll be able to ask for advanced CX, product, support, or marketing reports and visualizations without the need to learn how to build charts and dashboards.
  • Chattermill will assist you in analyzing the size and impact of any customer issue, helping you identify how many customers are facing similar problems.
  • You'll enjoy sharing insights on your favourite collaboration tools like Teams, Miro, Notion, Jira, Confluence and more.

The next generation of Insight Assistant will be rolling out in a closed beta soon. Chattermill customers can sign up here to join the waitlist.

Try it for yourself

Want to see Insight Assistant in action? Join us for a live webinar on Thursday, October 26th at 4:00 pm BST. Together with Julia Zuber, Senior Customer Insights Manager at Limehome, we'll show you how successful organizations use Insight Assistant to stay ahead of the game. 

Want to see how the Chattermill platform can help you apply AI to your voice of the customer program? Schedule your demo today!

See Chattermill in action

Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.