We’re always excited by what’s possible within Chattermill. Whether it’s drilling down into the drivers of your NPS, uncovering a phrase that highlights a specific pain point, or creating automated workflows to stay on top of risks, there’s plenty for our users to get their hands on.
But let’s face it - diving into a new analytical platform can often feel like a leap of faith.
This is especially true for new users, who can find the range of options a little overwhelming. And if the rest of your team aren’t trained in how to use the platform, then they won’t be geared to find insights in the long run.
Today, we’re opening the doors to our new home page. We’ve designed it to address these issues - it’s super user-friendly, it guides new users towards their first insights, and welcomes everyone onto the platform.
Now, everyone is greeted with a concise walkthrough of the platform, and given a brief glimpse of what’s possible with their feedback data. We’ll also be adding much more personalization to this view over the coming months.
One place where everyone feels at home
When you first log in to a platform, it’s nice to have a warm welcome. That’s why our new home page greets everyone on startup with a simple, user-friendly design, and one that’s designed to ground every user as they take their first steps.
Here's what it looks like:
Guide new users to their first insights
There’s usually at least one analytical whizz on your team who understands everything about a new platform in a matter of seconds. But what about the rest of us?
In a handful of clearly laid-out steps, we’ve created a concise walkthrough of everything you could possibly need to know to get started in Chattermill. Now you can ensure anyone who accesses the platform is looked after.
The steps outlined on the home page are as follows:
How Chattermill works
To make our users more fluent in the language of their data, we’ve put together a short summary of what Chattermill does, and you can use it to improve the experience for your customers.
Review Feedback
An introduction to the feedback screen, your window into the verbatim comments your customers have left.
Create your reports
A brief overview of what you can do with reports, from creating segments, adding filters, and drilling down into the drivers of your NPS or net sentiment.
Show data to stakeholders
What good are insights if you can’t share them with your team? By creating annotations and sharing them, this tab outlines how you can do so.
Automate your tracking
To ensure your team stays on top of potential opportunities, we’re guiding you through how to set up anomaly alerts and schedule reports.
We’ve also taken the time to update all of our documentation, making it more user-friendly, and adding links to relevant sections from each home page tab.
By clicking on the ‘Learn more..’ link found within each tab, you can jump into a rich explanation of how to set up workflows, reports, or how to review your feedback. By making your team more fluent in the language of their data, they’ll be primed to find actionable insights even as customer trends change.
Stay up-to-speed with the latest intel
Learning the theory behind a platform is one thing, but seeing it in practice is another. That’s why we’re including pinned dashboards on the home page, to give everyone a taste of what’s possible with their data.
By default, we’ve selected a series of reports which demonstrate how Chattermill works, tailored to the type of feedback you’re collecting. For example, one highlights your bespoke theme structure, and how your individual themes are performing.
The great news is that you customise which dashboard stays here, so you can stay on top of a metric or dashboard that matters to you, right when you log in.
Simply click the ‘Change’ button from the top right of the pinned dashboard, and select the dashboard you’d like to pin. Alternatively, you can click on the three dots at the top right of any dashboard and select ‘Pin to home page’.
Empower anyone to find insights today
Our home page is available to all of our users, right now. Simply log in and you’ll be greeted by the page straight away. Keep your eyes peeled in the coming months, as we’ll be updating the home page to include even more personalization options.
Want to see how the Chattermill platform can help you apply AI to your voice of the customer program? Schedule your demo today!
Already a Chattermill customer? Click here to log in and start finding insights from our new platform today.
