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Chattermill, the Customer Experience Intelligence platform, is thrilled to announce an expanded collaboration with GetYourGuide, the leading online platform to discover and book travel experiences like walking tours, cooking classes and skip-the-line tickets to top attractions.
This collaboration aims to provide more insights to both travelers looking for things to do and travel by leveraging Chattermill's expertise in analyzing the collective voice of millions of global travelers.
Chattermill enables GetYourGuide’s Product and Operation Teams to analyze customer reviews at scale, identify highly reviewed experiences, and to work with supply partners to improve tours and activities.
By leveraging the rapidly progressing capabilities of Artificial Intelligence and Large Language Models (LLMs), GetYourGuide is helping experience creators provide unforgettable experiences to millions of engaged travelers around the world, increasing the pace of innovation for travelers and supply partners alike.
Ameet Ranadive, Chief Product Officer at GetYourGuide commented:
"Our focus at GetYourGuide is to unlock unforgettable experiences for global travelers by building easy-to-use technology powered by best-in-class technology. Partnering with Chattermill elevates the experience for both travelers and travel operators worldwide by surfacing authentic, verified content on GetYourGuide from travelers, while empowering supply partners to learn and improve from feedback."
Mikhail Dubov, co-founder and CEO of Chattermill, expressed his enthusiasm about the partnership:
"We are thrilled to observe GetYourGuide becoming the travel experiences category leader. There is an immense opportunity in the digitization of the experiences industry, and Chattermill is honored to play a role in empowering GetYourGuide's continued growth. Together, through cutting-edge technology and insightful data analysis, we are enhancing customer experiences and charting an exciting course for the future of travel."
About Chattermill
Chattermill, the Customer Experience Intelligence company, enables leading brands to unlock their customers' reality. Global enterprises like Amazon, H&M, and Uber rely on Chattermill to operationalize CX data.
Chattermill is the best-in-class AI-powered platform for CX, Product, Marketing, and Support teams to action insights from their customer data at scale, ranked no.1 in multiple G2 categories.
About GetYourGuide
GetYourGuide is the leading global online marketplace for unforgettable travel experiences. Each year, we connect thousands of experience creators to millions of travelers who trust GetYourGuide to plan and book their vacations. By sharing data, marketing expertise, and easy-to-use tools, we’ve helped our supply partners simplify their businesses and tap into new audiences in the age of digital travel. From expert-guided tours and local workshops to cultural monuments and iconic attractions, GetYourGuide opens up a world of possibilities for innovative experience creators looking to grow their businesses. To learn more, follow GetYourGuide on LinkedIn, Instagram and TikTok and visit getyourguide.com.
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