Turn feedback into insights with
AI-powered Customer Feedback Analytics
Unify and analyze unstructured text from all feedback channels and in any language, to gain insights that drive decisions for CX, Support, Product, and VoC teams.
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4.5 rating
120+
5 star reviews
Integrate with any data source
INTEGRATE WITH YOUR FAVORITE PLATFORMS
Transform feedback into actionable intelligence
Unify customer feedback from any source
Unify feedback from surveys, product reviews, support tickets, social media, voice calls, and more - in any language.
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Analyze unstructured text with Lyra AI
Lyra AI automatically analyzes large amounts of unstructured text with unparalleled accuracy, at scale.
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Get powerful and granular customer insights
Get actionable intelligence to inform every decision across CX, Support, Product, Operations, and Revenue Teams.
Automate customer feedback analysis
No need to spend hours manually categorizing and reading comments. Analyze large volumes of customer feedback, in any language, with cutting-edge AI models built for scale.
Lyra AI
Our proprietary AI transforms unstructured text feedback into actionable insights with unparalleled precision and accuracy.
Categories & themes
Get reliable results with AI that automatically organizes feedback into categories and themes, saving you time.
Sentiment analysis
Chattermill goes beyond keyword matching by using advanced technology to identify multiple concepts for deeper analysis.
Get answers to your business questions
Struggling to understand what's driving NPS or churn? Use feedback data to answer business questions and tell the story to key stakeholders, leading to faster, more informed decisions.
Intelligent reports
Understand NPS changes, product returns, or churn drivers. Customize reports with filters and breakdowns for any use case.
Impact analysis
Identify what’s having the biggest impact on your key metrics so you can prioritize which issues to address first.
Gen-AI capabilities
Get clear summaries and a list of key issues, praises, or suggestions, all powered by Gen-AI for faster insights.
Share insights with all your teams
Break down data silos and help teams work toward the same goals. Chattermill gives CX, Support, Product, and Revenue teams access to actionable insights, all in one place.
Intuitive & easy to use
No analyst skills required to create reports. With a simple, intuitive UI, anyone can use the platform to make informed decisions.
Team dashboards
Create dashboards for specific teams, regions, or use cases, allowing key stakeholders to monitor trends and track changes.
Integrate with your favorite tools
Connect tools like Slack, Jira, and Notion to share insights with relevant teams and stakeholders.
Chattermill unifies our CX data, analyzes it at scale using deep learning AI, and delivers insights that help us understand customer experience at a granular level. With Chattermill, each of our customer service and operations teams now have the insights they need to improve CX day to day, week to week, country to country and store to store.
Paul Hamilton
Brand & Customer Director at Five Guys
Loved & trusted by our users
2025 Leader in Feedback Analytics
4.5/5 (191 reviews)
2025 Top Voice of Customer Platforms
4.5/5 (74 reviews)
Frequently Asked Questions
Customer feedback analysis is the process of analyzing feedback from various sources, including surveys, online reviews, social media, support conversations, and voice calls. The insights gathered can then be used to guide strategic decisions, improve products and services, and increase customer satisfaction.
Chattermill lets you integrate feedback from various sources like survey tools, online review sites, social media, and customer service platforms (including support calls).
You can check out the full list of integrations here.
We can also integrate with any custom data source through our API or a secure data upload, so if you’re looking to connect your favorite tools, just reach out – we’d love to help!
Chattermill offers a single platform that serves all teams across the business. It can be customized to fit different use cases, so whether it's CX, Support, Product, or Revenue teams, everyone can find answers to their key business questions.
Yes, Chattermill is fully compliant with GDPR regulations, ensuring that all personal data is handled securely and responsibly. We are also SOC2 Type II certified, meeting the highest security and confidentiality standards.
You can read more about our approach to data and security on ourTrust Center.
Any team you choose! Chattermill does not charge for the number of seats, allowing you to add as many users to your Chattermill account as needed, enabling self-service access for everyone.
Get granular insights from your feedback data
Meet with us to discuss your challenges and learn how the world's best brands uncover customer insights with Chattermill.
Fill out the form, and you'll be able to select a time slot that works for you.
What to expect:
A short 15-minute call to understand your needs
A tailored 30-minute demo based on your use case
An overview of pricing and implementation
4.5 rating
120+
5 star reviews
See Chattermill in action
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