Feedback
Unify customer feedback from any source into one place. Uncover insights about what really matters to customers.
Analytics
Spot the areas in need of most attention. Understand the root cause of certain experiences to deliver the perfect solution.
Workflows
Integrate with the tools you already use to build advanced automation workflows and close the loop with the customer faster than before.
Dashboards
Gain a holistic view of your entire customer journey. Discover and share insights across teams to work on specific challenges.
Control the granularity of your data
Filter your feedback comments by category and refine your search using themes and sentiment. Our dynamic platform will reflect your feedback query as you uncover deeper insights in real-time.
Tell a story with your data
Move from data rich to insight rich by overlapping transactional data with feedback. Effortlessly adjust your CX lense using powerful filters to narrow down on specific insights to save and share with your team.
Insights that get everyones attention
Make CX travel throughout your team and wider organisation. Share relevant insights directly Chattermill for everyone to view and take actions on.
Unify your channels
Seamlessly integrate with the tools you are already using to unify your data. Automatically consolidate feedback, conversations, reviews and metadata from multiple channels and integrations.
Chattermill named G2 High Performer in Text Analytics
Easy to set upWe’ve worked hard so you don't have to with self-serve integrations with your favourite tools to help you get started.
ImproveGet every experience right, every single time. Constantly identify opportunities to improve each experience.
AutomatePut your CX on autopilot with workflows. Eliminate repetitive tasks and free up time to focus on what matters most.
PrioritiseRapidly understand the drivers of customer experience to address your challenges and amplify your strengths.
TrackGather real-time insights as you track your customer journey and be empowered with the tools to react as it's happening.
UnifyUnify your customer feedback channels into one platform to better understand the customers journey.
Chattermill enables our teams at Transferwise to take customer insights deeper than ever before
Nilan PeirisVP Growth at Transferwise
Chattermill helps us easily understand and keep track of our key customer experience drivers.
Steve CrolicNPS Manager at HelloFresh
Chattermill's algorithms worked great with our customer comments data right out of the gate.
Alex GenovHead of Research at Zappos
Chattermill allows us to solve problems faster and put customer feedback at the heart of what we do.
Barney Hussey YeoCEO at Cleo
Chattermill helps us easily understand and keep track of our key customer experience drivers.
Dan MorossDirector of CX at Moo
We’ve been able to improve operational processes and increase agent productivity.
Davide ZanuttaDirector of CS at Redbubble
Chattermill enables us to truly connect with our customers and identify complex pain points.
Kirsty MacdonaldHead of CX at Bloom & Wild