Customer Feedback Analytics Platform

Turn feedback into granular insights with
AI feedback analytics

Quickly uncover precise voice of the customer insights by letting our purpose-built AI automatically analyze all your feedback data from surveys, reviews, social media, support tickets and calls.

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the world's best brands make better Customer decisions with chattermill

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2025 Leader on the G2 grid for Feedback Analytics

(4.5 out of 5 — 166 reviews)

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Transform customer feedback into granular insights, instantly

Turn thousands of pieces of feedback into specific customer insights, in seconds.

Chattermill automatically analyzes all your feedback from any source, surfacing sentiment and pain points insights without the need to manually tag and analyze open-ended text data.

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Get actionable intelligence that improves your metrics

Drill down into the trends that make metrics like NPS, CSAT or CES rise or fall.

Understand the issues having the biggest impact and prioritize fixing the things your customers care about care about the most.

Understand the voice of your customers and prioritize the biggest issues

See what’s holding your brand back from delivering exceptional customer experiences.

Discover where you need to improve your product, logistics, and experiences, and make decisions based on what your customers actually want.

"Chattermill unifies our customer experience data, examines it at scale using deep learning AI, and provides insights that aid us in understanding the Uber experience at a granular, actionable level."