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September 2025

Coming soon: Observations, Highlights, and Ask Lyra

Soon, you'll have early access to three major updates that deliver accurate, precise, and immediately actionable insights at unprecedented speed.

About this
release

Soon, you'll have early access to three major updates that deliver accurate, precise, and immediately actionable insights at unprecedented speed.

  • Observations automatically extract precise, quantified insights from customer feedback, identifying specific issues your team can tackle right away.
  • Highlights take these insights further by identifying key takeaways, with each finding traced back to verified customer quotes.
  • Ask Lyra is your copilot for customer insights. Simply ask a question about your customer data in plain English and get instant, data-backed answers.

Find out more on September 30th, or by reading our blog article here.