Customer experience teams, it’s time to understand the voice of your customers
Chattermill’s Customer Feedback Analytics platform allows you to unify your customer feedback, conversation, and support data, analyze it at scale using AI, and delivers actionable intelligence that will help you understand the voice of your customers.
Build experiences that delight your customers
Delighted customers have a 306% higher lifetime value than customers that are merely satisfied. As CX professionals, it’s our job to ensure customers love our brand.
Chattermill enables you to easily monitor, analyze, and take action on what your customers are telling you their feedback, support interaction, chat conversations, and app store reviews. Because if you better understand your customers, it’s easier to consistently delight them.
From incomprehensible data to complete customer clarity
Chattermill’s easy-to-use platform enables you to search, monitor, and analyze all your user and customer feedback in one place, and alerts you to trends when critical issues arise. If there are problems with your products that negatively impact users, Chattermill helps you find them.
See the real-world impact of your CX decisions
Measuring the customer impact of your CX decisions can be tough without the right strategy. Chattermill’s Customer Experience Intelligence enables you to monitor and analyze any changes you make through customer feedback, conversations, NPS, CSAT, and more.
Automated alerts and workflows for when things go wrong
We all get things wrong sometimes. But failing to act fast can massively impact your business’ reputation. Chattermill’s automated, flexible workflows and alerts are there to instantly make sure the right people in your teams know when things are taking place that could negatively impact your brand’s customer experience.
Integrate feedback data from any source to get insights
Chattermill natively integrates with over 50+ different customer feedback channels giving you and your teams a single source of customer truth.
Get started quickly with pre-built connectors
Import and analyse feedback from any source
Share insights by connecting to Slack, Jira, Teams, and more
“Chattermill has transformed our focus on customers. We can measure the impact of customers complaining about packaging, quality of ingredients, or recipe instructions, on retention and revenue, and take steps to improve."
“Understanding mixed sentiment is the biggest benefit of Chattermill. It allows us to identify what is causing customers to be neutral and what we need to improve in our customer expererience to turn them into promoters.”
“Chattermill unifies our customer experience and customer feedback data, examines it at scale using deep learning AI, and provides insights that aid us in understanding customer experience at an incredibly granular, actionable level.”
Transform feedback into precise customer insights
Book your 30 minute personalized demo of Chattermill with one of our product experts.
What to expect:
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