Support Analytics

Get AI-powered insights from every customer support conversation

Instantly analyse all your customer support data to level up customer service quality and insight.

Get a demo
artwork

Trusted by the world's best brands

GoodieboxGoodiebox
TransferwiseTransferwise
UberUber
Get your guideGet your guide
TrainlineTrainline
Hello freshHello fresh
alt

Understand

Easily and consistently identify the contact reasons consuming your agents' time so you can fix roadblocks at the source.

 

alt

Share

Turn your customer support data into actionable insights easy to execute by other teams in the business through customisable dashboards & reports that foster a truly customer-centric culture.

 

alt

Transform

Increase revenue and decrease costs by turning customer support data into quantitative data trends that show the impact CX has on your bottom line.

 

Unlock your Support Data

Make customer service data your secret weapon. Unify your channels and extract game-changing knowledge from automated contact reason identification at scale to elevate your business through a supercharged customer experience.

Unearth and Share Previously Hidden Insights

Easily add new dimensions to your customer support analytics. Combine sentiment analysis, support metrics, trend anomalies and more with your native data attributes to hone in on the key elements driving your customer satisfaction.

Seamlessly Scale CX

In customer support, every minute counts. Efficiently scale your team by automatically giving the right person, the right insight at the right time with in-depth, customised reports and alerts fit for every purpose.

Integrations

alt

Zendesk

Support analysis automation for Zendesk messages.

alt

Intercom

Support analysis automation for Intercom messages.

alt

Dixa

Support analysis automation for Dixa messages.

alt

Freshdesk

Support analysis automation for Freshdesk messages.

Don't see your integration? We are always expanding our integrations list. Please book a call with us!
TechCrunchTechCrunch
TelegraphTelegraph
DeloitteDeloitte
TechNationTechNation
FinancialTimesFinancialTimes

Power your CX with Chattermill

Free 30-day Trial

Case Study

Join the most ambitious
companies in the world
reshaping CX

CX, product, and analytics teams from Gusto, Trainline, and Bulb get instant powerful insights in Chattermill that drive customer insights, retention and advocacy