Chattermill Named G2 High Performer in Text Analytics

2021-03-26

By Jack Miller

G2 High Performer Text Analytics

Chattermill Analytics - the unified customer feedback analytics platform that helps companies gain an edge by unifying, measuring and analysing all your customer feedback in real-time - is excited to announce that we were named a High Performer in G2.com, Inc.'s latest Grid® Report.

This is a huge honour as the G2 Grid Reports compare products in particular categories based on "satisfaction and market presence." The Reports rely on "verified user reviews to provide a unique and focused score for evaluating a single factor in the software purchase process. Index reports highlight product success in usability, implementation, relationship, or results."

Our success in these rankings reflects the real-world experience of our customers and serves as a testament to what drives us every day - generating tangible value for our customers as well as all the hard work that our team invests day in, day out, on delivering our mission. So, we couldn't be happier to be recognized as a High Performer.

“What makes us so deeply honoured to be recognized as a High Performer by G2 is that this comes from our customers. It means that we’re living up to what we preach - the value of being customer-focused in everything we do,” said Mikhail Dubov, our Founder & CEO. “Chattermill’s customers are using our unified feedback analytics platform to uncover what’s happening behind the scenes from all the feedback data they collect and turning all that information into actionable insights. No more wasting time or guessing. That’s how they’re succeeding. Their success is what fuels us to deliver even more impactful and cutting-edge AI solutions to help them embrace customer-centricity in every decision they make.”

About Chattermill

Chattermill is an AI-powered platform to help companies understand and improve customer experience, by taking unstructured customer feedback and conversations from a variety of sources and generating clear and actionable customer experience insights.

It is often the case that companies have too much data to make use of when it comes to understanding their customers. Through our powerful and frictionless integrations, we are able to capture both experiential and operational data to apply a bespoke training model for each customer to define and analyse feedback in a way that is completely relevant and specific to our customers. So, no more confusion and limitation when it comes to collecting, analysing and understanding everything customers are saying and feeling about your products and services. Our clients include over 60 of the fastest growing and most ambitious companies in the world, like: Uber, Deliveroo, HelloFresh, Transferwise, Zappos, H&M, and Kering. We are immensely proud to be the trusted platform that scales their customer experience.

But don't take our word for it. Here's some of what our customers have to say about us.

Here’s a little taster:

  • “Chattermill enables our team to uncover customer insights deeper than ever before and focus on the key factors that make a difference to our users and drive our growth.” -- Nilan Peiris, VP of Growth at Wise (previously Transferwise)
  • "Chattermill allows us to solve customer problems faster. It puts customer feedback at the heart of what we do. Allowing us to analyse, synthesise and act on hundreds of thousands of pieces of individual feedback." -- Barnaby Hussey-Yeo, Founder & CEO at Cleo AI
  • “The platform allows us to access the hard reach touchpoints of our customer's journey across multiple channels and focus on the elements that create unique customer experiences that drive our growth." -- Kirsty Macdonald, Head of Customer Experience at Bloom & Wild

To learn more about our product and see how you can power your CX with Chattermill, click here or book a quick call with a member of our team.

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