Where Customer Experience Experts Meet
CX Lessons from Zappos: The Voice of the Best Customer
In this webinar, Alex Genov, Head of Customer Research at Zappos, explains how the business unlocks and actions the insights hidden in the tens of thousands of customer comments.
Mitigating the Impact of Covid-19 on CX
How the right CX can help companies navigate through this difficult time. Join us for a presentation from Dmitry Isupov, Chattermill Co-Founder, and Anfel Bahri, Insight Analyst from Chattermill.
Artificial Intelligence Deciphered
Aji Ghose VP, Data and Research @ Chattermill breaks down how AI can be used to enhance your CX
Democratising CX Insights to Innovate Rapidly
Join us for a conversation with Kirsty Macdonald, Head of Customer Research & Insight at Bloom & Wild, to learn how they use CX to bring teams together, innovate fast and democratise customer insights across the company.
How are Travellers Feeling Right Now?
Listen to Chattermill and GetYourGuide in depth overview on the latest trends, consumers' pain points and changing habits in the travel industry.
What is the new normal and how you can connect the dots
In this webinar, HelloFresh will discuss their CX strategy in the Covid-19 era, their approach to collecting and extracting customer insights to drive customer-centric growth, and the steps they have taken to prepare for the future economic outlook.
Part 1: Connecting CX to Business Outcomes
In this CX Spotlight video, we will explore with Aji Ghose, our VP of Data & Research, the link between customer feedback and commercial metrics.
Part 2: Connecting CX to Business Outcomes
This CX Spotlight video, dives deeper into how unified customer feedback analytics can integrate multiple sources of customer feedback and explores the implications of this approach for making more data-driven business decisions.
Gaining Actionable CX Insights
Join us for a webinar with Anfel Bahri, Senior Insights Analyst, to learn how to generate CX insights that truly matter and have impact on the bottom line.
The “How”s Behind Unlocking Customer Emotions with AI
This CX Spotlight episode with our Deep Learning Engineer, Tom Metcalfe, explores the science behind identifying customer emotions automatically from their feedback, the challenges of traditional methods and advances in AI.
Systems Thinking: The Ideal Complement to CX
Listen to the CX Spotlight episode with our Director of Data Operations and Product, Lorenzo Espinosa, where we discuss the concept of system thinking and how companies can utilise this approach to strengthen their CX.