Quick Summary
This guide compares 11 InMoment alternatives that improve customer experiences, featuring our leading tool, Chattermill, as well as Medallia and Qualtrics. We break down features, pricing, pros, cons, and ideal use cases to help you pick the right software for your business.
Looking for a Customer Experience Platform with True AI Insights?
InMoment has long been a trusted name in customer experience management, but in 2026, expectations have shifted.
Businesses now need platforms that go beyond dashboards. They want CX tools that deliver real-time, AI-driven insights that actually guide day-to-day decisions. If InMoment feels limiting, complex, or slow to evolve, you’re not alone.
This guide breaks down 11 of the best InMoment alternatives, comparing features, AI capabilities, pricing flexibility, and ideal use cases. Whether you’re scaling a CX program or modernizing your tech stack, these platforms help turn customer data into clear, actionable intelligence.
Why Listen to Us?
At Chattermill, we analyze millions of customer feedback data points from multiple channels every month.
Our extensive experience handling customer feedback data includes helping global brands like Uber and H&M gain valuable insights into and significantly improve their customer experiences.
Why Look for InMoment Alternatives?
InMoment has solid foundations, but recurring complaints across G2, Capterra, and TrustRadius point to friction that grows as CX programs mature.
Complex Implementation and Steep Learning Curve
One of the most consistent complaints is that InMoment takes significant time and resources to get up and running. Users report lengthy onboarding timelines, heavy reliance on the InMoment team for configuration, and a steep learning curve that makes self-service difficult.
For teams that need fast time to value, this can be a dealbreaker.
Limited Reporting Flexibility
Multiple reviewers note that building custom reports often requires going through InMoment's support team rather than doing it independently.
The dashboard can feel rigid, with users calling out a lack of filtering options, no ability to automate report delivery, and difficulty searching within the reporting interface. Teams that want to self-serve insights daily find this especially frustrating.
Shallow Analysis of Unstructured Feedback
While InMoment offers text analytics, reviewers consistently flag that it struggles with depth. Users report difficulty linking scores to specific comments, limited ability to surface root causes from open-ended responses, and text analytics that can be hard to interpret.
For organizations with large volumes of unstructured feedback, this gap limits the platform's strategic value.
Ranking the 11 Best InMoment Alternatives
Let's unpack what each InMoment alternative tool offers.
1. Chattermill
Chattermill is a customer experience intelligence platform designed to unify fragmented feedback from every customer touchpoint.
Unlike InMoment, Chattermill focuses on explaining why experiences succeed or fail and how that directly affects revenue and retention. It also offers superior, detailed thematic analysis, providing deeper insights into customer sentiment.
CX initiatives sometimes face hurdles at the executive level because teams struggle to measure their impact. Chattermill helps bridge this gap for companies with $100+ million in revenue and large feedback volumes by connecting themes to key outcomes like retention, churn, and revenue.
Key Features
- Unified Feedback Analytics: Chattermill lets you analyze surveys, tickets, reviews, calls, and social feedback in one place.
- Lyra AI Engine: The platform reveals granular themes and explains the root causes behind customer sentiment.
- Business Impact Mapping: Chattermill connects feedback directly to churn, retention, NPS, and revenue.
- Global Reach: The platform enables cross-border scaling by supporting 100+ languages.
- Speech Analytics: Chattermill allows you to transcribe calls and uncover insights from real conversations.
- Self-serve Dashboards: Chattermill’s easy-to-use dashboard empowers teams without requiring analysts or IT support.
Pricing
Chattermill plans are priced based on feedback volume, channels, and use cases. However, the average contract value is $100,000. For more precise figures, visit the platform's website to schedule a pricing call.
Pros
- Best-in-class multi-source feedback unification
- Clear linkage between CX insights and business outcomes
- Proven at global enterprise scale
- Multilingual capability
- Granular AI insights and analysis
Cons
- No feedback collection capabilities
Best For
CX, VoC, Product, and Support leaders who need defensible insights for executive decisions.
G2 Rating
4.5/5 (200+ reviews)
2. Medallia
Medallia is a long-standing enterprise CX platform with broad functionality that integrates surveys, analytics, and workflow automation into a single ecosystem. Compared to InMoment, Medallia is better suited for large, complex organizations. However, it doesn’t offer the same level of AI analytics as Chattermill.
Key Features
- Enterprise Survey Management: With Medallia, you can collect structured feedback globally across customer touchpoints.
- Text Analytics: You can analyze open-text responses at enterprise scale.
- Journey Analytics: The platform helps you understand customer experiences across channels and moments.
Pricing
Custom enterprise pricing only. Visit the platform's website for exact pricing details.
Pros
- Enterprise-grade support
- Mature CX workflows
- Robust journey and experience tracking
Cons
- High cost
- Long implementation and onboarding timelines
Best For
Very large enterprises with complex CX programs.
G2 Rating
4.5/5 (170+ reviews)
3. Forsta
Next up is Forsta, a research-led CX and VoC platform. It’s specially built for advanced survey research and analytics. Its Human Experience (HX) platform helps organizations improve customer, employee, and patient engagement by turning feedback into actionable insights.
Key Features
- Advanced Survey Design: Forsta supports complex research logic and methodologies.
- Analytics Engine: Forsta allows you to analyze structured and unstructured research data.
- Panel Management: The platform simplifies audience management for market research programs.
Pricing
Forsta offers custom pricing plans. Contact the platform's support team for pricing details.
Pros
- Powerful research-grade survey capabilities
- Advanced analytics for structured research
- Flexible data collection methods
Cons
- Limited focus on operational CX teams
- Steeper learning curve for non-researchers
Best For
Market research and insights teams.
G2 Rating
4.2/5 (300+ reviews)
4. Qualtrics
If your business is survey-focused, Qualtrics is a widely adopted experience management platform that could replace InMoment. The platform supports CX, EX, and PX use cases and, compared to InMoment, offers greater flexibility while remaining survey-first.
Key Features
- Advanced Surveys: With Qualtrics, you can build logic-driven, multi-language surveys with multiple question types.
- Text iQ Analytics: The platform makes it possible to extract themes from open-ended responses.
- Experience Scoring: Qualtrics allows you to track CX metrics consistently across customer journeys.
Pricing
Qualtrics offers custom pricing depending on the modules you need. Visit the platform’s website to request exact pricing.
Pros
- Comprehensive experience management platform
- Strong survey design and distribution tools
- Enterprise-ready analytics and governance
Cons
- Complex interface for users
- Survey-centric and weak outside surveys
Best For
Survey-heavy organizations with research needs.
G2 Rating
4.4/5 (3,000+ reviews)
5. Birdeye
Birdeye is a reputation and customer experience management platform for multi-location brands.
The CX tool helps businesses collect reviews, manage social media, engage customers via text, and run surveys, all in one place. Birdeye analytics are simpler than enterprise solutions such as InMoment, but less comprehensive than competitors like Chattermill.
Key Features
- Review Monitoring: Birdeye helps you track reviews across major public platforms like Google, Facebook, Yelp, and 200+ sites.
- Automated Review Requests: The platform automatically calibrates your review volume.
- Sentiment Tracking: Birdeye consistently monitors customer perception trends over time.
Pricing
Birdeye uses a Tiered pricing system based on your locations. Contact the platform's pricing experts for details.
Pros
- Excellent review and reputation management
- Strong multi-location business support
- Easy-to-use dashboards and alerts
Cons
- Limited CX analytics depth
- Review-focused, less suited for product-led insights
Best For
Multi-location and local businesses.
G2 Rating
4.7/5 (3,500+ reviews)
6. Zonka Feedback
Zonka Feedback is a CX and survey platform focused on real-time feedback. It helps businesses capture, analyze, and act on feedback across multiple touchpoints. The feedback solution excels in AI feedback intelligence, with powerful thematic analysis, sentiment scoring, and impact analysis.
Key Features
- Multi-channel Surveys: Zonka drives feedback collections across web, mobile, in-app, and offline touchpoints.
- Real-time Alerts: The tool notifies teams instantly when negative or critical feedback appears.
- Sentiment Analysis: Zonka tracks emotional trends across responses to identify experience gaps.
Pricing
Zonka uses tiered plans with enterprise options. Get a custom quote on the platform's website.
Pros
- Fast setup for transactional surveys
- Real-time alerts for CX teams
- Flexible multi-channel survey options
Cons
- Expensive compared to other market options
- Weak insights besides surveys
Best For
Small to mid-market CX teams that need a simple and scalable solution.
G2 Rating
4.7/5 (50+ reviews)
7. SurveySparrow
SurveySparrow is yet another InMoment replacement worth considering. The platform’s core purpose is to simplify the collection of customer and employee feedback through automated conversational surveys.
Key Features
- Conversational Surveys: SurveySparrow helps your business increase response rates using chat-like, engaging survey formats.
- Omnichannel Distribution: With SurveySparrow, you can reach customers via email, web, SMS, and mobile.
- Automation Workflows: The platform triggers follow-ups and tasks automatically based on responses.
Pricing
SurveySparrow offers personalized, tiered pricing plans and includes a free trial to test platform features before committing. Visit the platform's website for detailed pricing.
Pros
- Engaging conversational survey experiences
- Broad omnichannel distribution
- Simple automation and workflow tools
Cons
- Basic text analytics features
- Limited business impact measurement
Best For
Marketing teams, SMBs, and mid-market businesses seeking higher response rates through conversational, chat-like surveys.
G2 Rating
4.4/5 (2,000+ reviews)
8. AskNicely
AskNicely focuses on NPS-driven customer experience management. Unlike larger CX platforms like Chattermill, it’s a lightweight solution. The platform focuses on empowering frontline teams with live customer feedback and turning it into actionable daily actions.
Key Features
- NPS Automation: AskNicely helps you collect ongoing NPS feedback across digital and frontline touchpoints.
- CRM Integrations: The platform syncs customer feedback directly with your CRM and account data.
- Closed-loop Workflows: AskNicely enables fast follow-ups with detractors to improve retention.
Pricing
AskNicely uses a custom pricing system. Contact the sales team on AskNicely’s website for pricing details.
Pros
- Strong NPS-focused workflows
- Effective frontline team enablement
- Extensive CRM integrations
Cons
- Limited survey customization
- Complex reporting dashboard
Best For
Customer success teams running NPS programs.
G2 Rating
4.7/5 (1,000+ reviews)
9. GetFeedback
GetFeedback is a Salesforce-native CX platform. It integrates seamlessly with Salesforce workflows to automate survey distribution, map feedback to customer records, and calculate key metrics such as NPS, CES, and CSAT.
GetFeedback analytics are solid but survey-focused in contrast to InMoment’s end-to-end CX management.
Key Features
- Salesforce-native Surveys: GetFeedback embeds customer feedback directly into Salesforce CRM workflows.
- Journey-based Triggers: The CX platform delivers customer insights by collecting contextual feedback at critical moments in the customer journey.
- Automation Workflows: Route customer insights to teams instantly for faster follow-up actions.
Pricing
GetFeedback offers custom pricing, often bundled with Salesforce. Contact the platform's support team for pricing details.
Pros
- Excellent Salesforce integration
- Clean UI
- Simple workflows
Cons
- Limited use outside Salesforce
- Limited multi-source feedback ingestion
Best For
Salesforce-centric organizations.
Capterra Rating
4.6/5 (50+ reviews)
10. SurveyMonkey CX
SurveyMonkey CX extends its famed SurveyMonkey surveys into experience analytics. It focuses on accessibility and speed. However, its AI depth is limited compared with other InMoment alternatives, like Chattermill, particularly for handling complex, unstructured, or high-volume data.
Key Features
- Survey Analytics: SurveyMonkey lets you analyze survey responses quickly with filtering, segmentation, and basic trend analysis.
- Sentiment Tracking: The CX platform monitors positive, neutral, and negative customer emotion.
- Benchmarking Tools: SurveyMonkey compares performance across teams, segments, and historical periods to create accurate performance benchmarks.
Pricing
SurveyMonkey uses a tiered pricing system that starts at $25/user/month when billed annually. The cheapest plan allows 50,000 responses per year, with functionality and capacity scaling with each subsequent plan. There’s also a custom plan for enterprise-level businesses.
Pros
- Familiar and easy survey setup
- Reliable benchmarking and reporting
- Accessible for mid-market teams
Cons
- Limited survey and customization features
- Weak advanced AI analysis
Best For
Mid-market teams focused on surveys.
G2 Rating
4.4/5 (2,000+ reviews)
11. SurveySensum
SurveySensum is a CX platform focused on NPS and customer feedback analytics. It prides itself on being the simplest NPS, CES, and CSAT platform for gathering customer insights. The platform also stands out for its AI-driven text analytics and is growing rapidly in the mid-market segments.
Key Features
- NPS Analytics: SurveySensum helps you track loyalty drivers and identify factors influencing customer advocacy.
- Text Analytics: You can identify recurring themes across open-ended customer feedback.
- Dashboards: The platform lets you monitor CX performance using customizable visual reports.
Pricing
SurveySensum offers 2 tiered plans billed annually, as well as a custom plan for enterprise-level service. The Starter CX plan costs $3,600/year, and the Self-Driven CX plan costs $6,000/year. There’s also a one-month free trial to test the platform's features before subscribing.
Pros
- Practical NPS and CX analytics
- Helpful CX consulting support
- Clear dashboards for CX leaders
Cons
- Limited enterprise depth
- Smaller ecosystem and integrations
Best For
Growing and mid-market CX teams.
G2 Rating
4.6/5 (30+ reviews)
What to Look for in a Perfect InMoment Alternative
When evaluating InMoment alternatives, focus on these essentials:
1. Unified Feedback Analytics
You need a single platform that integrates surveys, tickets, reviews, calls, and social data. True unification enables you to spot patterns across channels rather than managing disconnected insights.
2. AI That Explains the “Why.”
Look for tools like Chattermill that go beyond sentiment analysis to uncover the root causes of customer feedback. Uncovering root causes helps teams prioritize issues based on impact, not just frequency or emotion.
3. Business Impact Visibility
Insights should clearly link to KPIs like churn, retention, revenue, or NPS. When feedback is data-driven and tied to outcomes that matter to leadership, it’s easier to secure executive buy-in and drive business growth.
4. Ease of Use Across Teams
CX, Product, and Support teams should self-serve insights daily without technical support to execute decisions faster. Widespread usability ensures insights don’t stay siloed with analysts or CX specialists.
5. Faster Time to Value
Modern platforms should deploy fast and deliver insights in weeks, not months. Delays lead to revenue loss. Fast time-to-value and quick wins help teams demonstrate ROI early and build momentum across the organization.
6. Scalability Across Regions and Languages
The ideal platform should handle high volumes of feedback across multiple markets and languages. This ensures the quality of insights remains consistent as your business grows globally.
Choose the Right InMoment Option For Unified Customer Feedback
For teams exploring InMoment alternatives, the biggest gap is often understanding why customers feel the way they do. Many tools capture feedback but struggle to unify sources or adequately explain root causes. Chattermill brings surveys, tickets, reviews, and calls together, using advanced AI to surface what matters most and quantify business impact.
Book a demo with Chattermill to start unifying your scattered customer feedback and turning it into actionable insights.
