Chattermill ranked #1 in Text Analytics by G2 (and we owe it all to you) 

January 10, 2023
Reading time:

In 2015, we began the Chattermill journey with a dream to help companies transform their customer experience. Eight years and two rounds of funding later, we've evolved into a customer intelligence powerhouse. 

We take our mission to rid the world of bad customer experiences seriously, and we practice what we preach. We want to provide the best experience to our clients, users, employees, candidates, and partners. We sweat the small details and always go above and beyond.

By focusing on our customers, like you also do, we're ensuring the Chattermill Unified Customer Intelligence platform is helping companies like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M transform their customer experiences, improve retention, and drive growth for their businesses. 

Today, we're proud to share that – thanks to our customer reviews – we have again been recognised as the leader of G2's ratings of Text Analytics software for its Winter 2023 report. The quarterly G2 reports evaluate customer satisfaction and review scores based on authentic product reviews from the G2 community.

Chattermill was recognised in the following areas:

Grid Report for Text Analysis Software - Ranked #1, 90% score in Satisfaction and 78% score in Market Presence

Enterprise Grid Report for Text Analysis Software - Ranked #1, 87% score in Satisfaction

Relationship Index for Text Analysis - Ranked #1 with the highest overall relationship score  

Enterprise Grid for Feedback Analytics Software - High Performer in both enterprise and mid-market category 

With so many users validating why they love using Chattermill, we can't imagine a better way to start a year. 

These ratings reflect why our customers rely on Chattermill more and more as the business environment becomes increasingly complex. For example, Bloom & Wild use Chattermill to understand the authentic voice of their customers – and improve their Net Promoter Score. 

"Chattermill enables us to truly connect with our customers by helping us identify complex pain points in multiple areas based on direct feedback for each and every team to act upon," said Kirsty Macdonald, Head of CX at Bloom & Wild.

The most customer-centric CX, product, and support teams choose the Chattermill platform to listen to their customers in their own words. 

This helps them understand what their customers truly want, decrease churn, and improve retention in these challenging times. 

From listening to the voice of the customers at scale, through providing better customer experiences, and prioritising product improvements, to monitoring trends and tracking strategic initiatives, Chattermill is the platform that's been winning on all fronts (and we owe it all to you). 

But don't take our word for it. See why G2 users love our platform. 

G2 is the largest and most trusted software marketplace globally. More than 60 million people annually use G2 to make smarter software decisions based on authentic peer reviews. 

To see what other G2 users said about Chattermill and to see the full Winter 2023 reports, please visit here

Cheers to many more milestones together!

See Chattermill in action

Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.