Customer Experience Intelligence: The top 6 use cases for travel

In this guide, you will learn about the top customer experience intelligence use cases for travel businesses. Read on to find out all you need to know.

Customer Experience Intelligence: The top 6 use cases for retail

In this guide, you will learn about the top retail use cases for customer experience intelligence. Read on to find out how you can benefit.

Top 6 Customer Experience Challenges in 2025: How to Overcome Them

We look at the 6 biggest challenges CX is facing in 2025...and what you can do about them now.

The real reason why Hermes bags sell for $300,000

This week we explore how Hermès is able to charge a massive premium for their products - by understanding their best customers.

The Evolution of Customer Experience: Lessons from the Last 30 Years

We explore what the last 30 years have taught us about the future of CX in the next 3 years and beyond.

15 proven ways to ensure a positive customer experience

Explore customer experience: differences, importance, and steps to enhance. Develop strategies, deliver standout service, engage customers, and more. Read ...

The 4 CX trends I am most excited about in 2024

This week we look at the 4 CX trends we believe will impact CX & VoC teams in 2024

The point of no return? Why returns analysis is essential in 2024

We explore how retail and ecommerce brands can reduce returns and not only save a lot of money, but deliver great buying experiences for their customers in...

Why you shouldn’t be afraid to lose customers

We look at why you shouldn’t be afraid to lose customers …as long as it’s intentional.