Customer Experience (CX) is a major growth opportunity. To leverage it, businesses must unify their approach to customer feedback. Key steps include mapping the customer journey, ensuring data quality, selecting the right AI tools, and using insights to drive decisions and business outcomes.

Learn about the top use cases for finance in this guide, including where Chattermill is currently adding value to fintech, banks, and insurance companies.

We explore what the last 30 years have taught us about the future of CX in the next 3 years and beyond.

Discover the Top 10 Voice of the Customer Tools for 2024. Uncover customer needs, improve experiences & drive business success with the best tried and tested VOC tools this year.

Elevate customer experience management with Voice of the Customer insights. Transform experiences and shape your strategy for success. Learn today!

Getting customer experience right in retail is a big deal. It’s the reason why Amazon and other eCommerce companies have been able to grow…

Today, we’re opening the doors to our new home page. Start finding insights in one place where everyone feels at home, and guide new users towards their first insights.

Chattermill are thrilled to announce an expanded partnership with Uber to enhance their ridershare experience worldwide, focusing on understanding what drives NPS across all active regions.

Our new, user-friendly Reports and Dashboards interfaces mean any team can access insights faster, and collaborate with better visibility and clarity. Work smarter starting today!

Learn how Artificial Intelligence (AI) is changing the travel industry and what CX professionals can do to understand their customers better.

Growth isn’t always sustainable if your customer retention costs (CRC) run away from you. You need a balance. Here’s how to calculate customer retention costs.

This past Thursday, three special guests: Ro Nattiv, Senior Director Of Customer Experience at MeUndies, Rebecca Trebble, Head of Customer at The Very Group, and Hardik Patel, Director of Growth, Retention, Loyalty and Customer Strategy at FabFitFun, joined us to discuss one of the biggest issues in retail right now: customer churn. Read the key takeaways here.

The food subscription business is one of the most hotly contested industries on the planet right now. Demand has grown exponentially in the past few years, with 26% of shoppers signed up for one service or more. Read our roundup of the CX food subscription teardown to learn who's winning and losing across Mindful Chef, Freshly, Gousto, Blue Apron, Dinnerly, and Martha Stewart.

When thinking about transformative, disruptive technologies in the past decade, ride-sharing is arguably the go-to example of emerging…

It’s an uncertain time for omnichannel retailers around the world. While the Coronavirus pandemic brought massive disruption to the sector…

The latest in our ongoing webinar series looks to the work Chattermill have been doing with leading meal-kit delivery company HelloFresh…

It’s no secret that companies were forced to embrace online buying in order to survive the pandemic. However, you might be surprised to…

Today’s consumer expectations are at an all-time high, as more and more companies are mastering the art of providing exceptional CX. In fact…