Unified Customer Experience

Learn how to unify diverse CX data sources to create a cohesive, actionable view of your customer journey.

CX Community Meetup: Key takeaways for 2025 CX strategies

Read our round-up of the key trends and takeaways for CX leaders in 2025

Liliana Osorio

VP of Marketing

December 13, 2024

Roundtable round-up: Using support data to drive insights across all teams

Check out our round-up of our roundtable discussion with CX, Insights and Customer Support leaders from some of the world’s biggest brands, looking at how companies can use customer support data to make better decisions and drive growth.

Liliana Osorio

VP of Marketing

November 10, 2024

Video: Find the Magic in Your Customer's Weirdness

Rory Sutherland argues that the greatest wins for businesses are in the things that customers aren’t expecting.

Liliana Osorio

VP Marketing, Chattermill

July 9, 2024

Experience-Led Growth (XLG): The business strategy for sustainable and profitable growth

We explore how Experience Led Growth can fuel your strategy and lead to profitablity.

Mikhail Dubov

Co-Founder & CEO

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TOP INSIGHTS

The Evolution of Customer Experience: Lessons from the Last 30 Years

GetYourGuide and Chattermill extend partnership to enhance customer experiences for millions of engaged travelers + travel operators

Step by Step Guide to Building a Voice of the Customer Program for Enhanced Customer Insights

Trainline expands partnership with Chattermill to get customer centricity on track

5 Steps to Master Customer Feedback Analytics at Scale - Equip Your Enterprise for Success

Customer Experience (CX) is a major growth opportunity. To leverage it, businesses must unify their approach to customer feedback management. Steps include mapping the customer journey, ensuring data quality, selecting the right AI tools, and using insights to drive decisions and business outcomes.

Customer Experience Intelligence: The top 7 use cases for finance

Learn about the top use cases for finance in this guide, including where Chattermill is currently adding value to fintech, banks, and insurance companies.

Introducing our New Home Page

Today, we’re opening the doors to our new home page. Start finding insights in one place where everyone feels at home, and guide new users towards their first insights.

Tom Sykes

Product Marketing Executive

Uber Chooses Chattermill to Understand the Leading Drivers of NPS Globally

Chattermill are thrilled to announce an expanded partnership with Uber to enhance their ridershare experience worldwide, focusing on understanding what drives NPS across all active regions.

Junior Hewitt

VP, Customer Success

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

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