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Unified Customer Experience

Learn how to unify diverse CX data sources to create a cohesive, actionable view of your customer journey.

How to Manage User Feedback at Scale in Hypergrowth Companies

In this article, we break down proven tactics for managing user feedback effectively during hypergrowth, based on real-world insights from product experts at companies like Qonto and Hex.

VP of Marketing

December 23, 2024

CX Community Meetup: Key takeaways for 2025 CX strategies

Read our round-up of the key trends and takeaways for CX leaders in 2025

VP of Marketing

December 13, 2024

Roundtable round-up: Using support data to drive insights across all teams

Check out our round-up of our roundtable discussion with CX, Insights and Customer Support leaders from some of the world’s biggest brands, looking at how companies can use customer support data to make better decisions and drive growth.

VP of Marketing

November 10, 2024

Video: Find the Magic in Your Customer's Weirdness

Rory Sutherland argues that the greatest wins for businesses are in the things that customers aren’t expecting.

VP Marketing, Chattermill

Join the 7,000+ CX, insights and product leaders who get our expert CX insights, tips, and best practices every two weeks

TOP INSIGHTS

Customer Experience Intelligence: The top 7 use cases for finance

The Evolution of Customer Experience: Lessons from the Last 30 Years

GetYourGuide and Chattermill extend partnership to enhance customer experiences for millions of engaged travelers + travel operators

Step by Step Guide to Building a Voice of the Customer Program for Enhanced Customer Insights

Experience-Led Growth (XLG): The business strategy for sustainable and profitable growth

We explore how Experience Led Growth can fuel your strategy and lead to profitablity.

Co-Founder & CEO

5 Steps to Master Customer Feedback Analytics at Scale - Equip Your Enterprise for Success

Customer Experience (CX) is a major growth opportunity. To leverage it, businesses must unify their approach to customer feedback management. Steps include mapping the customer journey, ensuring data quality, selecting the right AI tools, and using insights to drive decisions and business outcomes.

Trainline expands partnership with Chattermill to get customer centricity on track

Co-Founder & CEO

Introducing our New Home Page

Today, we’re opening the doors to our new home page. Start finding insights in one place where everyone feels at home, and guide new users towards their first insights.

Product Marketing Executive

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

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Dr Aji Ghose

CEO Chairman and Co-founer, Intercom

Quick-start guide for Lyra AI

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Mariana Lisboa

CEO Chairman and Co-founer, Intercom

Why Lyra AI comes out on top when comparing AI platforms for text analysis

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Jordan Clive

CEO Chairman and Co-founer, Intercom

The strategic and tactical divide in CX: how we built Lyra AI to bridge the gap

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Luke Moore

CEO Chairman and Co-founer, Intercom

Lyra AI uncovered: what customers always ask

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Dr Aji Ghose

CEO Chairman and Co-founer, Intercom

Everything you need to know about Lyra, the breakthrough AI technology for customer experience

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Dr Aji Ghose

CEO Chairman and Co-founer, Intercom

The essential guide to Experience-Led Growth (XLG)

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Mikhail Dubov

CEO Chairman and Co-founer, Intercom

An graphic visualising Uber's expanded partnership with Chattermill.

September 12, 2023

Uber Chooses Chattermill to Understand the Leading Drivers of NPS Globally

Chattermill are thrilled to announce an expanded partnership with Uber to enhance their ridershare experience worldwide, focusing on understanding what drives NPS across all active regions.

VP, Customer Success

A graphic showing the new Reports and Dashboards Layout with a title next to it.

August 23, 2023

Reports and Dashboards Every Team Enjoys Using

Our new, user-friendly Reports and Dashboards interfaces mean any team can access insights faster, and collaborate with better visibility and clarity. Work smarter starting today!

Product Marketing Executive

How Artificial Intelligence Can Help Travel Brands Better Understand Their Customers

Learn how Artificial Intelligence (AI) is changing the travel industry and what CX professionals can do to understand their customers better.

Arron Westbrook

Former Content Marketing Lead

How To Calculate Customer Retention Costs

Growth isn’t always sustainable if your customer retention costs (CRC) run away from you. You need a balance. Here’s how to calculate customer retention costs.

Arron Westbrook

Former Content Marketing Lead

CX Leaders Roundtable: Customer Churn

December 21, 2022

How to Win Back Churned Customers

This past Thursday, three special guests: Ro Nattiv, Senior Director Of Customer Experience at MeUndies, Rebecca Trebble, Head of Customer at The Very Group, and Hardik Patel, Director of Growth, Retention, Loyalty and Customer Strategy at FabFitFun, joined us to discuss one of the biggest issues in retail right now: customer churn. Read the key takeaways here.

Arron Westbrook

Former Content Marketing Lead

Food subscription teardown blog image

December 20, 2022

CX Teardown: The Food Subscription Industry

The food subscription business is one of the most hotly contested industries on the planet right now. Demand has grown exponentially in the past few years, with 26% of shoppers signed up for one service or more. Read our roundup of the CX food subscription teardown to learn who's winning and losing across Mindful Chef, Freshly, Gousto, Blue Apron, Dinnerly, and Martha Stewart.

Arron Westbrook

Former Content Marketing Lead

How to Track and Improve In-store Retail Performance

It’s an uncertain time for omnichannel retailers around the world. While the Coronavirus pandemic brought massive disruption to the sector…

Bradley Lawrence

Regional Sales Director

Why Customer Experience is Key to Success in the Ride-sharing Wars

When thinking about transformative, disruptive technologies in the past decade, ride-sharing is arguably the go-to example of emerging…

Arron Westbrook

Former Content Marketing Lead

December 21, 2023

10 Best Voice of Customer Tools (Updated with 2025 pricing)

Discover the Top 10 Voice of the Customer Tools for 2025. Uncover customer needs, improve experiences & drive business success with the best tried and tested VOC tools this year.

VP of Marketing