Unified Customer Experience

Learn how to unify diverse CX data sources to create a cohesive, actionable view of your customer journey.

How Product Managers Should Access Customer Insights in 2026

Find out how product managers can benefit from gaining direct access to customer insights from support, surveys, and reviews.

Liliana Osorio

VP of Marketing

February 19, 2026

How to Detect Product Issues from Customer Reviews in 2026

Read our guide on how to detect product issues from customer reviews and reveal insights through AI analysis. Find quality problems, UX bugs, and defects early to prevent returns and complaints.

Liliana Osorio

VP of Marketing

February 11, 2026

18 Best Customer Intelligence Platforms Compared in 2026

Compare the 18 best customer intelligence platforms with updated 2026 pricing. See features, pros and cons and reviews so you can choose the right customer intelligence platform for you.

Liliana Osorio

VP of Marketing

January 21, 2026

12 Best Customer Insights Software (2026 Pricing and Reviews)

Get our guide on the 12 Best Customer Insights Software Tools. Customer insights software collects and analyzes feedback from multiple sources to surface patterns that inform business decisions and customer experience.

Liliana Osorio

VP of Marketing

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TOP INSIGHTS

How to Manage User Feedback at Scale in Hypergrowth Companies

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Roundtable round-up: Using support data to drive insights across all teams

Video: Find the Magic in Your Customer's Weirdness

Customer Insights vs Customer Analytics: What’s the Difference?

Learn the difference between customer insights and customer analytics, and when to use each. Discover how tools like Chattermill help you go beyond the data to understand why customers behave the way they do.

Top 12 Survey Analysis Tools to Understand Customer Feedback in 2026

Looking for the best survey analysis software? Discover top tools for analyzing open-text feedback, sentiment, and customer insights, plus how Chattermill compares.

Experience-Led Growth (XLG): The business strategy for sustainable and profitable growth

We explore how Experience Led Growth can fuel your strategy and lead to profitablity.

Mikhail Dubov

Co-Founder & CEO

5 Steps to Master Customer Feedback Analytics at Scale in 2026 – Equip Your Enterprise for Success

Customer Experience (CX) is a major growth opportunity. To leverage it, businesses must unify their approach to customer feedback management. Steps include mapping the customer journey, ensuring data quality, selecting the right AI tools, and using insights to drive decisions and business outcomes.

David Ascott

Strategy Lead

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

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