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Customer Experience

Uncover best practices and trends in optimizing every touchpoint of the customer experience for maximum impact.

Roundtable round-up: Using support data to drive insights across all teams

Check out our round-up of our roundtable discussion with CX, Insights and Customer Support leaders from some of the world’s biggest brands, looking at how companies can use customer support data to make better decisions and drive growth.

VP of Marketing

December 12, 2024

Master Customer Retention with Two New Academy Courses

Transform your approach to customer retention and experience with two new courses.

Product Marketing Executive

November 28, 2024

Turning Black Friday Returns Into a CX Opportunity: A Guide for Brands

Discover how to transform post-Black Friday returns into opportunities for better customer experience. Learn tips for managing returns, gathering feedback, and retaining customers.

Co-Founder & CEO

November 10, 2024

Video: Find the Magic in Your Customer's Weirdness

Rory Sutherland argues that the greatest wins for businesses are in the things that customers aren’t expecting.

VP Marketing, Chattermill

Join the 7,000+ CX, insights and product leaders who get our expert CX insights, tips, and best practices every two weeks

TOP INSIGHTS

5 Steps to Master Customer Feedback Management at Scale - Equip Your Enterprise for Success

The faster horses myth and 3 CX lessons it teaches us

Rules Are Made to Be Broken: Modernizing CX Feedback with Advanced AI

5 learnings of (nearly) a decade working with marketplaces

Panel: How CX Can Drive Awareness and Word of Mouth

To get the outcomes you need from CX, your business needs to leverage use cases to create measurable impact.

VP Marketing, Chattermill

Takeaways from Experience-Led Growth Summit 2024: Embrace CX and expect surprises

Read our key takeaways from the Experience-Led Growth Summit 2024.

VP of Marketing

What to do if you are number 2 in the market

We look at what to do if you are the number 2 brand in the market...and provide a word of caution to market leaders.

Customer Experience Intelligence: The top 7 use cases for finance

Learn about the top use cases for finance in this guide, including where Chattermill is currently adding value to fintech, banks, and insurance companies.

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

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Dr Aji Ghose

CEO Chairman and Co-founer, Intercom

Quick-start guide for Lyra AI

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Mariana Lisboa

CEO Chairman and Co-founer, Intercom

Why Lyra AI comes out on top when comparing AI platforms for text analysis

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Jordan Clive

CEO Chairman and Co-founer, Intercom

The strategic and tactical divide in CX: how we built Lyra AI to bridge the gap

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Luke Moore

CEO Chairman and Co-founer, Intercom

Lyra AI uncovered: what customers always ask

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Dr Aji Ghose

CEO Chairman and Co-founer, Intercom

Everything you need to know about Lyra, the breakthrough AI technology for customer experience

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Dr Aji Ghose

CEO Chairman and Co-founer, Intercom

The essential guide to Experience-Led Growth (XLG)

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Mikhail Dubov

CEO Chairman and Co-founer, Intercom

An graphic visualising Uber's expanded partnership with Chattermill.

September 12, 2023

Uber Chooses Chattermill to Understand the Leading Drivers of NPS Globally

Chattermill are thrilled to announce an expanded partnership with Uber to enhance their ridershare experience worldwide, focusing on understanding what drives NPS across all active regions.

VP, Customer Success

A graphic showing the new Reports and Dashboards Layout with a title next to it.

August 23, 2023

Reports and Dashboards Every Team Enjoys Using

Our new, user-friendly Reports and Dashboards interfaces mean any team can access insights faster, and collaborate with better visibility and clarity. Work smarter starting today!

Product Marketing Executive

Women of CX Blog Header - Picture of Louise Williams of TUI

Women of CX: How TUI Delivers First-Class Customer Experiences

Discover CX in the travel industry with TUI's Head of CX Design, Louise Williams, in our Women of CX webinar. Learn about customer-centricity, diversity, and AI's impact on travel.

Arron Westbrook

Former Content Marketing Lead

What Is Customer Experience Transformation?

Discover the power of CX transformation and its impact on businesses. Learn how to reduce churn, build customer loyalty, and turn customers into brand evangelists.

Arron Westbrook

Former Content Marketing Lead

Blog header showing an illustrated bar chart with the header 'Customer Feedback Analysis: How to analyze and act on feedback data'

December 10, 2023

Customer Feedback Analysis: Steps for Collecting, Analyzing & Acting on Customer Feedback Data

Discover the power of customer feedback analysis: unlock actionable insights, improve CX and loyalty, leverage AI tools, and drive growth through strategic improvements.

Arron Westbrook

Former Content Marketing Lead

Blog header image with the title The Top 10 Customer Experience Conferences in 2023 on an illustration of a conference screen.

The Top 10 Customer Experience Conferences in 2023

Discover the top 10 customer experience conferences in 2023. Explore industry insights, network with experts, and learn about the latest CX trends at these must-attend events.

Arron Westbrook

Former Content Marketing Lead

Feedback Analytics blog header

What is Feedback Analytics?

Learn how to uncover valuable insights with feedback analytics. Boost customer satisfaction, identify pain points, and maximise ROI. Read our complete guide to learn everything you need to know.

Arron Westbrook

Former Content Marketing Lead

Blog Header for the blog: Ultimate Guide to CX Analytics

The Ultimate Guide to Customer Experience Analytics

Unlock the power of customer experience analytics! Discover how analysing customer data enhances satisfaction levels, reduces churn, and drives ROI. Read more now.

Arron Westbrook

Former Content Marketing Lead

Five Guys Chooses Chattermill to Help Deliver Industry-leading Customer Experiences Across Europe

Chattermill partners with Five Guys to provide actionable customer insights across UK, France, Germany, and Spain. Chattermill uses deep learning AI to unify and analyse CX data to improve experiences, increase loyalty and retention.

Arron Westbrook

Former Content Marketing Lead