Top CX Brands

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How to Manage User Feedback at Scale in Hypergrowth Companies

In this article, we break down proven tactics for managing user feedback effectively during hypergrowth, based on real-world insights from product experts at companies like Qonto and Hex.

Liliana Osorio

VP of Marketing

July 3, 2025

Introducing the How To Love a Customer Podcast: Episode 1 with Abdul Khaled (Head of CX & Digital Product, E.ON Next)

In this episode, Abdul Khaled from E.O.N. Next reveals how they cracked the code on customer engagement in one of the world's most boring industries - energy. With customers only engaging once per month when they receive their bill, E.O.N. Next had to make that single touchpoint count, transforming complaints about high bills into opportunities for deeper customer relationships.

Mikhail Dubov

CEO & Co-Founder

June 12, 2025

Why NPS Still Matters - and What Happens When You Take It Seriously

A conversation with Jen Shailer, CX Programme Lead at HelloFresh

Natalia Dwórznik

Head of Product Marketing

June 3, 2025

10 Strategies to Reduce Customer Churn: A Complete Guide to Boost Retention

Discover 10 actionable strategies to reduce customer churn and boost retention rates. Learn how top brands use onboarding, personalized experiences, and community building to keep customers engaged and loyal.

Mikhail Dubov

CEO & Co-Founder

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TOP INSIGHTS

Confessions of a CX Manager: Build a Culture Where Everyone is Accountable for Customer Experience

How A Fintech Company Enhanced Its App Experience, Reducing Complaints by 50%

How E.ON Next Uses Customer Feedback to Shape Product Features and Improve the Billing Experience

Seeking Health Partners with Chattermill to Take Their Customer Experience to the Next Level

How Leading Brands Use Customer Experience Analytics to Capture Loyal Customers

Discover how HelloFresh, Limehome, and E.ON Next leverage Customer Experience Analytics to solve CX challenges, drive growth, and boost customer satisfaction with real-time insights.

Confessions of a CX Manager: Why Sharing Insights with Teams is Key to Informed Decision-Making

A conversation with Salma Lahbiss, Consumer Insights Analyst

Natalia Dwórznik

Head of Product Marketing

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Chattermill Goes to Amsterdam: Unlocking the Future of Customer Experience with AI and Data - Insights from Industry Leaders

Read our summary of our Amsterdam CX Community event, offering valuable insights on AI & Data in CX from Uber and Nike

Liliana Osorio

VP of Marketing

Vivobarefoot Partners with Chattermill to Deliver Customer Insights Across All Teams

Chattermill is happy welcome Vivobarefoot to the world of Customer Experience Intelligence.

Liliana Osorio

VP of Marketing

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

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