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Guides
How To Love A Customer
Top CX Brands
Customer Feedback Analytics
AI and Automation
Unified Customer Experience
Metrics
Voice of Customer
Customer Experience
Product Updates
EXPLORE MORE
Experience Led Growth (XLG)Discover Lyra
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Top CX Brands

Get in-depth insights into industry leaders and their innovative approaches to customer experience excellence.

How To Love a Customer Podcast: Episode 10 with Domonique Brown, Liquid IV

Hear Domonique share how one upset customer calling about a Facebook message taught her the difference between brand voice and customer trust.

Mikhail Dubov
CEO & Co-Founder
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How To Love a Customer Podcast: Episode 8 with Eli Weiss, Yotpo

Mikhail Dubov
CEO & Co-Founder
Read now

How To Love a Customer Podcast: Episode 7 with James Villacci, HelloFresh

Mikhail Dubov
CEO & Co-Founder
Read now
January 14, 2026

How To Love a Customer Podcast: Episode 8 with Eli Weiss, Yotpo

In Episode 8 of How to Love a Customer, I sat down with Eli Weiss from Yotpo to unpack how one customer email uncovered a major product issue — and why moving fast on customer feedback can change the trajectory of an entire company.

Mikhail Dubov
CEO & Co-Founder
December 11, 2025

How To Love a Customer Podcast: Episode 7 with James Villacci, HelloFresh

In Episode 7 of How to Love a Customer, we sat down with James Villacci from HelloFresh to explore how one quick usability test sparked a broader cultural shift toward insight-driven UX.

Mikhail Dubov
CEO & Co-Founder
November 14, 2025

How to Connect Customer Feedback to Business Outcomes

A conversation with Marley Dizney Swanson, Senior UX Researcher at MPB.

Natalia Dwórznik
Head of Product Marketing

Join the 7,000+ CX, insights and product leaders who subscribe to our How To Love a Customer podcast, delivered every two weeks.

TOP INSIGHTS
How Mindful Chef Boosted NPS and Retention Through Customer Feedback Analysis
How To Love a Customer Podcast: Episode 4 with David McDaid, END.
How Product Teams Use Qualitative and Quantitative Feedback to Shape Winning Products
How To Love a Customer Podcast: Episode 3 with Julia Zuber, Limehome

How to Drive Actionable Insights Across Teams Roundtable | Key Takeaways

Learn how leaders from VivoBarefoot, MPB, and E.ON Next turn customer insights into action through focused dashboards, accountability, and empathy.

Liliana Osorio
VP of Marketing
Read now

How To Love a Customer Podcast: Episode 5 with Anastasia Zdoroviak, Snoonu.

In Episode 5 of How to Love A Customer, I sat down with Anastasia Zdoroviak from Snoonu and discussed how she and her team turned a frustrating personal moment into a CX lesson.

Mikhail Dubov
CEO & Co-Founder
Read now

How Uber Scaled CX Intelligence with Chattermill: From Regional Success to Global Strategy

Read how Uber expanded its use of Chattermill from one region to a global scale, now supporting 400+ users across 5 mega-regions.

Natalia Dwórznik
Head of Product Marketing
Read now

How To Love a Customer Podcast: Episode 2 with James McGhee, FOOTASYLUM

🎙️ In Episode 2, Mikhail speaks with James McGhee, Director of Operations at Footasylum, about how they combine empathy, data, and operational excellence to deliver personalized experiences at scale.

Mikhail Dubov
CEO & Co-Founder
Read now

From our XLG Articles

Chattermill CX Intelligence Academy logo and six illustrated course cards with titles on customer experience and analytics topics.

Lyra AI: addressing concerns about AI adoption

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Dr Aji Ghose
CEO Chairman and Co-founer, Intercom
Chattermill CX Intelligence Academy logo and six illustrated course cards with titles on customer experience and analytics topics.

Quick-start guide for Lyra AI

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Mariana Lisboa
CEO Chairman and Co-founer, Intercom
Chattermill CX Intelligence Academy logo and six illustrated course cards with titles on customer experience and analytics topics.

Why Lyra AI comes out on top when comparing AI platforms for text analysis

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Jordan Clive
CEO Chairman and Co-founer, Intercom
Chattermill CX Intelligence Academy logo and six illustrated course cards with titles on customer experience and analytics topics.

The strategic and tactical divide in CX: how we built Lyra AI to bridge the gap

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Luke Moore
CEO Chairman and Co-founer, Intercom
Chattermill CX Intelligence Academy logo and six illustrated course cards with titles on customer experience and analytics topics.

Lyra AI uncovered: what customers always ask

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Dr Aji Ghose
CEO Chairman and Co-founer, Intercom
Chattermill CX Intelligence Academy logo and six illustrated course cards with titles on customer experience and analytics topics.

Everything you need to know about Lyra, the breakthrough AI technology for customer experience

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Dr Aji Ghose
CEO Chairman and Co-founer, Intercom
Chattermill CX Intelligence Academy logo and six illustrated course cards with titles on customer experience and analytics topics.

The essential guide to Experience-Led Growth (XLG)

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Mikhail Dubov
CEO Chairman and Co-founer, Intercom
Operationalizing Customer Feedback for Product Growth
July 8, 2025

Operationalizing Customer Feedback for Product Growth

A while back we spoke to a trio of inspiring product leaders: Marley Dizney Swanson from MPB, Ryan McGrew from Zendesk, and Zach Hobbs from Atmosphere TV, about how to build actionable strategies for turning customer feedback into product development gold. From prioritization to journey mapping, the conversation spotlighted how successful teams stay customer-obsessed while meeting business goals.

Mikhail Dubov
CEO & Co-Founder
Mikhail Dubov
Managing User Feedback at Scale in Hypergrowth Companies
July 4, 2025

How to Manage User Feedback at Scale in Hypergrowth Companies

In this article, we break down proven tactics for managing user feedback effectively during hypergrowth, based on real-world insights from product experts at companies like Qonto and Hex.

Liliana Osorio
VP of Marketing
Liliana Osorio
How to Love a Customer banner
July 3, 2025

Introducing the How To Love a Customer Podcast: Episode 1 with Abdul Khaled (Head of CX & Digital Product, E.ON Next)

In this episode, Abdul Khaled from E.O.N. Next reveals how they cracked the code on customer engagement in one of the world's most boring industries - energy. With customers only engaging once per month when they receive their bill, E.O.N. Next had to make that single touchpoint count, transforming complaints about high bills into opportunities for deeper customer relationships.

Mikhail Dubov
CEO & Co-Founder
Mikhail Dubov
Confessions of a CX Manager
June 12, 2025

Why NPS Still Matters - and What Happens When You Take It Seriously

A conversation with Jen Shailer, CX Programme Lead at HelloFresh

Natalia Dwórznik
Head of Product Marketing
Natalia Dwórznik
June 3, 2025

10 Strategies to Reduce Customer Churn: A Complete Guide to Boost Retention

Discover 10 actionable strategies to reduce customer churn and boost retention rates. Learn how top brands use onboarding, personalized experiences, and community building to keep customers engaged and loyal.

Mikhail Dubov
CEO & Co-Founder
Mikhail Dubov
May 8, 2025

How Leading Brands Use Customer Experience Analytics to Capture Loyal Customers

Discover how HelloFresh, Limehome, and E.ON Next leverage Customer Experience Analytics to solve CX challenges, drive growth, and boost customer satisfaction with real-time insights.

Mikhail Dubov
CEO & Co-Founder
Mikhail Dubov
Confessions of a CX Manager:
May 6, 2025

Confessions of a CX Manager: Why Sharing Insights with Teams is Key to Informed Decision-Making

A conversation with Salma Lahbiss, Consumer Insights Analyst

Natalia Dwórznik
Head of Product Marketing
Natalia Dwórznik
April 9, 2025

Confessions of a CX Manager: Build a Culture Where Everyone is Accountable for Customer Experience

A conversation with Reeshma Clair, Global Voice of Customer Lead at Simply Business

Natalia Dwórznik
Head of Product Marketing
Natalia Dwórznik
March 26, 2025

How A Fintech Company Enhanced Its App Experience, Reducing Complaints by 50%

Read our interview with the Lead UX Researcher

Natalia Dwórznik
Head of Product Marketing
Natalia Dwórznik