Top CX Brands

Get in-depth insights into industry leaders and their innovative approaches to customer experience excellence.

How HelloFresh Turned Product Feedback into New Revenue Streams, Growing to a €7B Business

Learn how HelloFresh partnered with Chattermill to make strategic product decisions based on customer feedback, and drive more efficient business growth.

Natalia Dwórznik

Head of Product Marketing

July 30, 2024

Video Panel: How top brands use AI to impact customer experience

We were joined by more than 35 customers, partners, and friends who wanted to make sure that their choice of AI drives their business outcomes.

Liliana Osorio

VP Marketing

June 28, 2024

What went wrong at Allbirds

This week we take a look at what went wrong at direct-to-cosumer darling Allbirds and what its downfall can teach us about focusing on the wrong customer needs

Mikhail Dubov

Co-Founder & CEO

June 28, 2024

How 5 Top Brands Use Customer Feedback to Drive Their Growth Strategy

In this full customer feedback breakdown, we delve into how five top brands—Lemonade, The Ritz Carlton, Monzo, Netflix, and Slack—utilize customer feedback to drive strategic growth.

David Ascott

Strategy Lead

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TOP INSIGHTS

Unveiling Effective Voice of Customer Examples

Why Ryanair is much better at customer experience than you think

Chattermill Shines Bright in G2's Summer 2023 Reports

The 5 Best CX Examples of March 2023

Zepz, the fintech behind global remittance brands WorldRemit and Sendwave, chooses Chattermill to align their team around customer insights

The real reason why Hermes bags sell for $300,000

This week we explore how Hermès is able to charge a massive premium for their products - by understanding their best customers.

CX in Travel: A Conversation with Julia Zuber, Senior Customer Insights Manager at limehome

Limehome, a technology-based apartment provider and operator in Europe, is a leader in the travel industry. Since 2018, the company has expanded to over 100 locations and manages over 3,000 apartments in seven countries. But how does it approach CX? And what’s contributed to their off-the-scale growth?

Anjali Attygalle

Former Marketing Associate

The 5 Best CX Examples of February 2023

Feeling low on inspiration? Here are 5 examples of great customer experience by brands in February. Click here to check them out!

Anjali Attygalle

Former Marketing Associate

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

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