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How Product Teams Use Qualitative and Quantitative Feedback to Shape Winning Products

A conversation with Vahritch Kharmendjian, Staff Product Manager at Qonto

Natalia Dwórznik

Head of Product Marketing

August 7, 2025

How To Love a Customer Podcast: Episode 3 with Julia Zuber, Limehome

In Episode 3 of How to Love A Customer, I sat down with Julia Zuber from Limehome, and explored how small details can quietly sabotage customer experience.

Mikhail Dubov

CEO & Co-Founder

July 28, 2025

How Uber Scaled CX Intelligence with Chattermill: From Regional Success to Global Strategy

Read how Uber expanded its use of Chattermill from one region to a global scale, now supporting 400+ users across 5 mega-regions.

Natalia Dwórznik

Head of Product Marketing

July 23, 2025

How To Love a Customer Podcast: Episode 2 with James McGhee, FOOTASYLUM

🎙️ In Episode 2, Mikhail speaks with James McGhee, Director of Operations at Footasylum, about how they combine empathy, data, and operational excellence to deliver personalized experiences at scale.

Mikhail Dubov

CEO & Co-Founder

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TOP INSIGHTS

Introducing the How To Love a Customer Podcast: Episode 1 with Abdul Khaled (Head of CX & Digital Product, E.ON Next)

Why NPS Still Matters - and What Happens When You Take It Seriously

10 Strategies to Reduce Customer Churn: A Complete Guide to Boost Retention

How Leading Brands Use Customer Experience Analytics to Capture Loyal Customers

Operationalizing Customer Feedback for Product Growth

A while back we spoke to a trio of inspiring product leaders: Marley Dizney Swanson from MPB, Ryan McGrew from Zendesk, and Zach Hobbs from Atmosphere TV, about how to build actionable strategies for turning customer feedback into product development gold. From prioritization to journey mapping, the conversation spotlighted how successful teams stay customer-obsessed while meeting business goals.

How to Manage User Feedback at Scale in Hypergrowth Companies

In this article, we break down proven tactics for managing user feedback effectively during hypergrowth, based on real-world insights from product experts at companies like Qonto and Hex.

Confessions of a CX Manager: Why Sharing Insights with Teams is Key to Informed Decision-Making

A conversation with Salma Lahbiss, Consumer Insights Analyst

Natalia Dwórznik

Head of Product Marketing

Confessions of a CX Manager: Build a Culture Where Everyone is Accountable for Customer Experience

A conversation with Reeshma Clair, Global Voice of Customer Lead at Simply Business

Natalia Dwórznik

Head of Product Marketing

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

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