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How Uber Scaled CX Intelligence with Chattermill: From Regional Success to Global Strategy

Read how Uber expanded its use of Chattermill from one region to a global scale, now supporting 400+ users across 5 mega-regions.

Natalia Dwórznik

Head of Product Marketing

July 23, 2025

How To Love a Customer Podcast: Episode 2 with James McGhee, FOOTASYLUM

🎙️ In Episode 2, Mikhail speaks with James McGhee, Director of Operations at Footasylum, about how they combine empathy, data, and operational excellence to deliver personalized experiences at scale.

Mikhail Dubov

CEO & Co-Founder

July 8, 2025

Operationalizing Customer Feedback for Product Growth

A while back we spoke to a trio of inspiring product leaders: Marley Dizney Swanson from MPB, Ryan McGrew from Zendesk, and Zach Hobbs from Atmosphere TV, about how to build actionable strategies for turning customer feedback into product development gold. From prioritization to journey mapping, the conversation spotlighted how successful teams stay customer-obsessed while meeting business goals.

Mikhail Dubov

CEO & Co-Founder

July 4, 2025

How to Manage User Feedback at Scale in Hypergrowth Companies

In this article, we break down proven tactics for managing user feedback effectively during hypergrowth, based on real-world insights from product experts at companies like Qonto and Hex.

Liliana Osorio

VP of Marketing

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TOP INSIGHTS

10 Strategies to Reduce Customer Churn: A Complete Guide to Boost Retention

How Leading Brands Use Customer Experience Analytics to Capture Loyal Customers

Confessions of a CX Manager: Why Sharing Insights with Teams is Key to Informed Decision-Making

Confessions of a CX Manager: Build a Culture Where Everyone is Accountable for Customer Experience

Introducing the How To Love a Customer Podcast: Episode 1 with Abdul Khaled (Head of CX & Digital Product, E.ON Next)

In this episode, Abdul Khaled from E.O.N. Next reveals how they cracked the code on customer engagement in one of the world's most boring industries - energy. With customers only engaging once per month when they receive their bill, E.O.N. Next had to make that single touchpoint count, transforming complaints about high bills into opportunities for deeper customer relationships.

Why NPS Still Matters - and What Happens When You Take It Seriously

A conversation with Jen Shailer, CX Programme Lead at HelloFresh

Natalia Dwórznik

Head of Product Marketing

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How A Fintech Company Enhanced Its App Experience, Reducing Complaints by 50%

Read our interview with the Lead UX Researcher

Natalia Dwórznik

Head of Product Marketing

How E.ON Next Uses Customer Feedback to Shape Product Features and Improve the Billing Experience

How Chattermill helps E.ON Next address common pain points for thousands of customers.

Natalia Dwórznik

Head of Product Marketing

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

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