Customer Feedback Analytics

Customer Feedback Analytics is all about leveraging data-driven insights from customer feedback to enhance business strategies and drive growth.

Confessions of a CX Manager: Influencing Product Decisions with Customer Feedback

A conversation with Erin Applebee, Customer Advocate at Faire

Natalia Dwórznik

Head of Product Marketing

March 26, 2025

How A Fintech Company Enhanced Its App Experience, Reducing Complaints by 50%

Read our interview with the Lead UX Researcher

Natalia Dwórznik

Head of Product Marketing

March 18, 2025

Build vs. Buy: Choosing the Right Feedback Analytics Solution

Discover the pros and cons of building in-house vs. buying a feedback analytics solution.

Natalia Dwórznik

Head of Product Marketing

March 26, 2025

Building Your Own Feedback Analytics In-House? Read This First.

Read our guide to help you evaluate key factors before deciding to build in-house.

Natalia Dwórznik

Head of Product Marketing

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TOP INSIGHTS

The 8 Best AI-Powered Brand Sentiment Analysis Tools for Customer Experience

Comparing 10 Customer Feedback Tools to Help You Drive Customer Experience Forward

10 Things You Wish You Knew Before Choosing a Customer Feedback Analysis Tool in 2025

How Qonto Enhances Their Voice of the Customer Strategy with Speech Analytics

How to Respond to Customer Feedback: A Complete Guide for Businesses

Discover 16 powerful ways to respond to customer feedback—whether positive, negative, or constructive. Learn best practices to enhance customer experience (CX), boost brand loyalty, and turn feedback into growth opportunities. Read the full guide now!

Essential Tools to Improve Customer Retention for Subscription Companies

Discover top-rated customer retention software for subscription companies in 2025. Compare tools for feedback analysis, CRM, billing, and marketing automation. See how Chattermill and more can help reduce churn and drive growth.

How HelloFresh Leverages Customer Insights to Improve Operational Efficiency for Supply Chain Management

We spoke with Stefan Platteau, Associate Director of Global Product Strategy and Analytics, to learn how Chattermill helped HelloFresh optimize its Operations, Logistics, and Supply Chain Management.

Natalia Dwórznik

Head of Product Marketing

How NOT to ask for feedback - a real-life example from a £2B+ brand

We examine one of the best examples of how NOT to design a survey

David Ascott

Strategy Lead

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

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