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Guides
How To Love A Customer
Top CX Brands
Customer Feedback Analytics
AI and Automation
Unified Customer Experience
Metrics
Voice of Customer
Customer Experience
Product Updates
EXPLORE MORE
Experience Led Growth (XLG)Discover Lyra
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Customer Feedback Analytics

Customer Feedback Analytics is all about leveraging data-driven insights from customer feedback to enhance business strategies and drive growth.

11 Best Text Analysis Software Tools for 2026 - Compared

Text analysis software uses NLP to extract insights from unstructured text. Compare 11 platforms for sentiment analysis and AI feedback analytics.

Liliana Osorio
VP of Marketing
Read now

How Observations, Highlights & Ask Lyra Accelerated Prioritization at Vivobarefoot

Vincent Dollet
VP of Product
Read now

How Qonto's Product Team Uses Observations to Identify Even the Most Precise Customer Issues

Vincent Dollet
VP of Product
Read now
October 29, 2025

How Observations, Highlights & Ask Lyra Accelerated Prioritization at Vivobarefoot

Inside their beta experience with Observations, Ask Lyra, and Highlights.

Vincent Dollet
VP of Product
October 22, 2025

How Qonto's Product Team Uses Observations to Identify Even the Most Precise Customer Issues

Read how Qonto uses Observations to pinpoint granular customer issues.

Vincent Dollet
VP of Product
July 31, 2025

Are You Drowning in Data but Still Don’t Know Why Customers Leave?

Behavioral analytics shows what customers do. Feedback interpretation shows why. Learn how tools like Chattermill help you unlock the full picture of customer experience.

Liliana Osorio
VP of Marketing

Join the 7,000+ CX, insights and product leaders who subscribe to our How To Love a Customer podcast, delivered every two weeks.

TOP INSIGHTS
Operationalizing Customer Feedback for Product Growth
How Customer Feedback Powers Faster Product Decisions and Better Prioritization
How Leading Brands Use Customer Experience Analytics to Capture Loyal Customers
Confessions of a CX Manager: Influencing Product Decisions with Customer Feedback

Customer Insights vs Customer Analytics: What’s the Difference?

Learn the difference between customer insights and customer analytics, and when to use each. Discover how tools like Chattermill help you go beyond the data to understand why customers behave the way they do.

Liliana Osorio
VP of Marketing
Read now

Top 12 Survey Analysis Tools to Understand Customer Feedback in 2026

Looking for the best survey analysis software? Discover top tools for analyzing open-text feedback, sentiment, and customer insights, plus how Chattermill compares.

Liliana Osorio
VP of Marketing
Read now

How to Analyze Customer Feedback in Retail Organizations: A New Course Designed for Practical Results

A new, free online course for any retail-based business professionals ready to deepen their understanding of their customers.

Tom Sykes
Product Marketing Executive
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How A Fintech Company Enhanced Its App Experience, Reducing Complaints by 50%

Read our interview with the Lead UX Researcher

Natalia Dwórznik
Head of Product Marketing
Read now

From our XLG Articles

Chattermill CX Intelligence Academy logo and six illustrated course cards with titles on customer experience and analytics topics.

Lyra AI: addressing concerns about AI adoption

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Dr Aji Ghose
CEO Chairman and Co-founer, Intercom
Chattermill CX Intelligence Academy logo and six illustrated course cards with titles on customer experience and analytics topics.

Quick-start guide for Lyra AI

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Mariana Lisboa
CEO Chairman and Co-founer, Intercom
Chattermill CX Intelligence Academy logo and six illustrated course cards with titles on customer experience and analytics topics.

Why Lyra AI comes out on top when comparing AI platforms for text analysis

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Jordan Clive
CEO Chairman and Co-founer, Intercom
Chattermill CX Intelligence Academy logo and six illustrated course cards with titles on customer experience and analytics topics.

The strategic and tactical divide in CX: how we built Lyra AI to bridge the gap

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Luke Moore
CEO Chairman and Co-founer, Intercom
Chattermill CX Intelligence Academy logo and six illustrated course cards with titles on customer experience and analytics topics.

Lyra AI uncovered: what customers always ask

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Dr Aji Ghose
CEO Chairman and Co-founer, Intercom
Chattermill CX Intelligence Academy logo and six illustrated course cards with titles on customer experience and analytics topics.

Everything you need to know about Lyra, the breakthrough AI technology for customer experience

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Dr Aji Ghose
CEO Chairman and Co-founer, Intercom
Chattermill CX Intelligence Academy logo and six illustrated course cards with titles on customer experience and analytics topics.

The essential guide to Experience-Led Growth (XLG)

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Mikhail Dubov
CEO Chairman and Co-founer, Intercom
Build vs. Buy: Choosing the Right Feedback Analytics Solution
March 18, 2025

Build vs. Buy: Choosing the Right Feedback Analytics Solution

Discover the pros and cons of building in-house vs. buying a feedback analytics solution.

Natalia Dwórznik
Head of Product Marketing
Natalia Dwórznik
Build vs. Buy
March 26, 2025

Building Your Own Feedback Analytics In-House? Read This First.

Read our guide to help you evaluate key factors before deciding to build in-house.

Natalia Dwórznik
Head of Product Marketing
Natalia Dwórznik
How to respond to feedback
April 3, 2025

How to Respond to Customer Feedback: A Complete Guide for Businesses

Discover 16 powerful ways to respond to customer feedback—whether positive, negative, or constructive. Learn best practices to enhance customer experience (CX), boost brand loyalty, and turn feedback into growth opportunities. Read the full guide now!

Mikhail Dubov
CEO & Co-Founder
Mikhail Dubov
Better CX in 2025
April 3, 2025

Customer Experience Strategy: Build Better CX in 2025

Learn how to effectively respond to customer feedback—both positive and negative—to improve customer experience, build loyalty, and enhance brand reputation. Discover best practices, real-world examples, and AI-powered tools like Chattermill to streamline your CX strategy.

Mikhail Dubov
CEO & Co-Founder
Mikhail Dubov
Churn no more image
February 6, 2025

Churn No More: Proven Strategies for Retaining Loyal Customers

CX leaders shared actionable insights into reducing churn and building long-term loyalty.

Liliana Osorio
VP of Marketing
Liliana Osorio
EON Cover Image
January 28, 2025

How E.ON Next Uses Customer Feedback to Shape Product Features and Improve the Billing Experience

How Chattermill helps E.ON Next address common pain points for thousands of customers.

Natalia Dwórznik
Head of Product Marketing
Natalia Dwórznik
January 24, 2025

Why We’re Bringing Product Professionals Together at the Product Experience Summit

A new virtual event designed to bring together the brightest minds in product management, operations, UX/UI.

Liliana Osorio
VP of Marketing
Liliana Osorio
Essential Tools to Improve Customer Retention for Subscription Companies
January 3, 2025

Essential Tools to Improve Customer Retention for Subscription Companies in 2026

Discover top-rated customer retention software for subscription companies in 2025. Compare tools for feedback analysis, CRM, billing, and marketing automation. See how Chattermill and more can help reduce churn and drive growth.

Liliana Osorio
VP of Marketing
Liliana Osorio
January 4, 2025

8 AI-Powered Brand Sentiment Analysis Tools for CX in 2026

Discover the 8 best AI-powered sentiment analysis tools for 2026. Learn how they turn feedback into actionable insights to enhance CX, loyalty, and brand growth.

Mikhail Dubov
Co-Founder & CEO
Mikhail Dubov