Customer Feedback Analytics

Customer Feedback Analytics is all about leveraging data-driven insights from customer feedback to enhance business strategies and drive growth.

How Leading Brands Use Customer Experience Analytics to Capture Loyal Customers

Discover how HelloFresh, Limehome, and E.ON Next leverage Customer Experience Analytics to solve CX challenges, drive growth, and boost customer satisfaction with real-time insights.

Mikhail Dubov

CEO & Co-Founder

April 25, 2025

Confessions of a CX Manager: Influencing Product Decisions with Customer Feedback

A conversation with Erin Applebee, Customer Advocate at Faire

Natalia Dwórznik

Head of Product Marketing

March 26, 2025

How A Fintech Company Enhanced Its App Experience, Reducing Complaints by 50%

Read our interview with the Lead UX Researcher

Natalia Dwórznik

Head of Product Marketing

March 18, 2025

Build vs. Buy: Choosing the Right Feedback Analytics Solution

Discover the pros and cons of building in-house vs. buying a feedback analytics solution.

Natalia Dwórznik

Head of Product Marketing

Join the 7,000+ CX, insights and product leaders who get our expert CX insights, tips, and best practices every two weeks

TOP INSIGHTS

Churn No More: Proven Strategies for Retaining Loyal Customers

Essential Tools to Improve Customer Retention for Subscription Companies

The 8 Best AI-Powered Brand Sentiment Analysis Tools for Customer Experience

Comparing 10 Customer Feedback Tools to Help You Drive Customer Experience Forward

Building Your Own Feedback Analytics In-House? Read This First.

Read our guide to help you evaluate key factors before deciding to build in-house.

Natalia Dwórznik

Head of Product Marketing

Read now

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How to Respond to Customer Feedback: A Complete Guide for Businesses

Discover 16 powerful ways to respond to customer feedback—whether positive, negative, or constructive. Learn best practices to enhance customer experience (CX), boost brand loyalty, and turn feedback into growth opportunities. Read the full guide now!

10 Things You Wish You Knew Before Choosing a Customer Feedback Analysis Tool in 2025

Avoid costly mistakes when choosing a customer feedback analysis tool. Discover the essential factors real users wish they knew, from hidden costs and scalability to real-time analysis and seamless integrations, ensuring your tool drives actionable insights and business growth.

Mikhail Dubov

Co-Founder & CEO

How Qonto Enhances Their Voice of the Customer Strategy with Speech Analytics

How Qonto leverages customer insights from voice data with Chattermill's Voice Analytics

Natalia Dwórznik

Head of Product Marketing

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

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