Customer Feedback Analytics

Customer Feedback Analytics is all about leveraging data-driven insights from customer feedback to enhance business strategies and drive growth.

Operationalizing Customer Feedback for Product Growth

A while back we spoke to a trio of inspiring product leaders: Marley Dizney Swanson from MPB, Ryan McGrew from Zendesk, and Zach Hobbs from Atmosphere TV, about how to build actionable strategies for turning customer feedback into product development gold. From prioritization to journey mapping, the conversation spotlighted how successful teams stay customer-obsessed while meeting business goals.

Mikhail Dubov

CEO & Co-Founder

July 7, 2025

How Customer Feedback Powers Faster Product Decisions and Better Prioritization

A conversation with Gaston Vejar, Group Product Manager at Limehome

Natalia Dwórznik

Head of Product Marketing

May 8, 2025

How Leading Brands Use Customer Experience Analytics to Capture Loyal Customers

Discover how HelloFresh, Limehome, and E.ON Next leverage Customer Experience Analytics to solve CX challenges, drive growth, and boost customer satisfaction with real-time insights.

Mikhail Dubov

CEO & Co-Founder

April 25, 2025

Confessions of a CX Manager: Influencing Product Decisions with Customer Feedback

A conversation with Erin Applebee, Customer Advocate at Faire

Natalia Dwórznik

Head of Product Marketing

Join the 7,000+ CX, insights and product leaders who get our expert CX insights, tips, and best practices every two weeks

TOP INSIGHTS

Build vs. Buy: Choosing the Right Feedback Analytics Solution

Building Your Own Feedback Analytics In-House? Read This First.

How to Respond to Customer Feedback: A Complete Guide for Businesses

Customer Experience Strategy: Build Better CX in 2025

How to Analyze Customer Feedback in Retail Organizations: A New Course Designed for Practical Results

A new, free online course for any retail-based business professionals ready to deepen their understanding of their customers.

Tom Sykes

Product Marketing Executive

Read now

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How A Fintech Company Enhanced Its App Experience, Reducing Complaints by 50%

Read our interview with the Lead UX Researcher

Natalia Dwórznik

Head of Product Marketing

Read now

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Churn No More: Proven Strategies for Retaining Loyal Customers

CX leaders shared actionable insights into reducing churn and building long-term loyalty.

Liliana Osorio

VP of Marketing

How E.ON Next Uses Customer Feedback to Shape Product Features and Improve the Billing Experience

How Chattermill helps E.ON Next address common pain points for thousands of customers.

Natalia Dwórznik

Head of Product Marketing

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