Customer Feedback Analytics

Customer Feedback Analytics is all about leveraging data-driven insights from customer feedback to enhance business strategies and drive growth.

10 Things You Wish You Knew Before Choosing a Customer Feedback Analysis Tool in 2025

Avoid costly mistakes when choosing a customer feedback analysis tool. Discover the essential factors real users wish they knew, from hidden costs and scalability to real-time analysis and seamless integrations, ensuring your tool drives actionable insights and business growth.

Mikhail Dubov

Co-Founder & CEO

November 11, 2024

How Qonto Enhances Their Voice of the Customer Strategy with Speech Analytics

How Qonto leverages customer insights from voice data with Chattermill's Voice Analytics

Natalia Dwórznik

Head of Product Marketing

August 21, 2024

How HelloFresh Leverages Customer Insights to Improve Operational Efficiency for Supply Chain Management

We spoke with Stefan Platteau, Associate Director of Global Product Strategy and Analytics, to learn how Chattermill helped HelloFresh optimize its Operations, Logistics, and Supply Chain Management.

Natalia Dwórznik

Head of Product Marketing

July 13, 2024

How NOT to ask for feedback - a real-life example from a £2B+ brand

We examine one of the best examples of how NOT to design a survey

David Ascott

Strategy Lead

Join the 7,000+ CX, insights and product leaders who get our expert CX insights, tips, and best practices every two weeks

TOP INSIGHTS

Rules Are Made to Be Broken: Modernizing CX Feedback with Advanced AI

Customer Experience Intelligence: The top 6 use cases for travel

How CX teams can use Generative AI, while preserving customer voice

Don’t be a finder-fixer, prioritize positive feedback and stand for something

5 Steps to Master Customer Feedback Management at Scale - Equip Your Enterprise for Success

Customer Experience (CX) is a major growth opportunity. To leverage it, businesses must unify their approach to customer feedback management. Steps include mapping the customer journey, ensuring data quality, selecting the right AI tools, and using insights to drive decisions and business outcomes.

How 5 Top Brands Use Customer Feedback to Drive Their Growth Strategy

In this full customer feedback breakdown, we delve into how five top brands—Lemonade, The Ritz Carlton, Monzo, Netflix, and Slack—utilize customer feedback to drive strategic growth.

Customer Feedback Analysis: Steps for Collecting, Analyzing & Acting on Customer Feedback Data

Discover the power of customer feedback analysis: unlock actionable insights, improve CX and loyalty, leverage AI tools, and drive growth through strategic improvements.

Arron Westbrook

Former Content Marketing Lead

What is Feedback Analytics?

Learn how to uncover valuable insights with feedback analytics. Boost customer satisfaction, identify pain points, and maximise ROI. Read our complete guide to learn everything you need to know.

Arron Westbrook

Former Content Marketing Lead

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

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