Product Updates

Stay informed on the latest Chattermill updates and features designed to enhance your customer feedback analytics capabilities.

What is the Chattermill Model Context Protocol (MCP): A Complete Guide

Chattermill MCP server connects your customer feedback data directly to AI agents like Claude, so your teams can query insights, build reports, and push findings to other tools - without leaving their AI agent.

Natalia Dwórznik

Head of Product Marketing

October 29, 2025

How Observations, Highlights & Ask Lyra Accelerated Prioritization at Vivobarefoot

Inside their beta experience with Observations, Ask Lyra, and Highlights.

Vincent Dollet

VP of Product

October 22, 2025

How Qonto's Product Team Uses Observations to Identify Even the Most Precise Customer Issues

Read how Qonto uses Observations to pinpoint granular customer issues.

Vincent Dollet

VP of Product

September 30, 2025

The New Era of CX Intelligence is Here

Today, Chattermill is introducing three powerful capabilities: Observations, Highlights, and Ask Lyra, defining the new standard in Customer Experience Intelligence.

Mikhail Dubov

CEO & Co-Founder

Join the 7,000+ CX, insights and product leaders who subscribe to our How To Love a Customer podcast, delivered every two weeks.

TOP INSIGHTS

Dig Deeper with Multiple Breakdowns: Enhanced Reports for Granular Insights

Product Update: Detect Emerging Risks Faster with AI-Powered Alerts

Reports and Dashboards Every Team Enjoys Using

Coming Soon: Insight Assistant – Powered by Generative AI

The New Era of CX Intelligence is Coming Soon

Chattermill is about to introduce three powerful capabilities that will transform how companies work with customer feedback. Here’s everything you need to know before go-live.

Introducing Chattermill’s Speech Analytics: Unlocking insights in every call

Now you can analyze support and sales calls directly within Chattermill

Natalia Dwórznik

Head of Product Marketing

Read now

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Chattermill Launches Support Data Analytics

Chattermill’s new Support Data Analytics enables CX, support and products teams to understand customer contact reasons in support tickets and chat conversations, and prioritise improvements to elevate customer satisfaction, foster loyalty, and drive growth.

Jack Miller

Senior Product Manager

Impact Analysis: Making Sense of Why Your Key Metrics Change

Now you can discover what’s driving positive and negative sentiment across all of the data you collect. Drill down into the trends influencing your net sentiment and NPS scores to rise or fall, and prioritise the pain points that most need your attention.

Tom Sykes

Product Marketing Executive

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

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