Product Updates

Stay informed on the latest Chattermill updates and features designed to enhance your customer feedback analytics capabilities.

Product Update: Detect Emerging Risks Faster with AI-Powered Alerts

Our new Alerts are now available for all Chattermill users.

Tom Sykes

Product Marketing Executive

December 11, 2023

Copilot: Introducing AI for a New Way of Working

Copilot transforms the way you interact with your data. With the power of LLM and generative AI, you can get instant answers to all of your CX, product, and marketing questions.

Mikhail Dubov

Co-Founder & CEO

August 23, 2023

Reports and Dashboards Every Team Enjoys Using

Our new, user-friendly Reports and Dashboards interfaces mean any team can access insights faster, and collaborate with better visibility and clarity. Work smarter starting today!

Tom Sykes

Product Marketing Executive

July 17, 2023

Coming Soon: Insight Assistant – Powered by Generative AI

Get ready for Insight Assistant, powered by Generative AI. Save time on data analysis, uncover transformational insights, and boost team productivity. Sign up now for the beta release!

Natalia Dwórznik

Head of Product Marketing

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TOP INSIGHTS

Product Town Hall: Social Media, Enhanced Customer Support Analysis, and Generative AI Insights

New User Roles and Data Permissions for Greater Flexibility and Control

Chattermill Recognised in Text Analysis, Feedback Analytics, and Enterprise Feedback Management in G2’s Spring 2023 Rankings

How to Incorporate Feedback from Facebook, Instagram, and Twitter into Your CX Strategy

Chattermill Launches Support Data Analytics

Chattermill’s new Support Data Analytics enables CX, support and products teams to understand customer contact reasons in support tickets and chat conversations, and prioritise improvements to elevate customer satisfaction, foster loyalty, and drive growth.

Jack Miller

Senior Product Manager

Read now

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Impact Analysis: Making Sense of Why Your Key Metrics Change

Now you can discover what’s driving positive and negative sentiment across all of the data you collect. Drill down into the trends influencing your net sentiment and NPS scores to rise or fall, and prioritise the pain points that most need your attention.

Tom Sykes

Product Marketing Executive

Read now

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Chattermill Launches Social CX Analytics

Discover Social CX Analytics. It extends Chattermill's visibility into your voice of the customer across all major social media platforms, including Facebook, Twitter, Instagram, TikTok, Pinterest, and YouTube.

Jack Miller

Senior Product Manager

Product Spotlight: New Ways to Keep Your Team Informed

With the latest Chattermill product features, you now have different ways to keep your team informed. Easily share insights with your team, trigger regular updates to your executives, and keep everyone on the same page.

Natalia Dwórznik

Head of Product Marketing

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

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