Voice of Customer

Discover strategies for capturing and leveraging the authentic voice of your customers to enhance overall experience and loyalty.

Why NPS Still Matters - and What Happens When You Take It Seriously

A conversation with Jen Shailer, CX Programme Lead at HelloFresh

Natalia Dwórznik

Head of Product Marketing

May 6, 2025

Confessions of a CX Manager: Why Sharing Insights with Teams is Key to Informed Decision-Making

A conversation with Salma Lahbiss, Consumer Insights Analyst

Natalia Dwórznik

Head of Product Marketing

April 25, 2025

Confessions of a CX Manager: Influencing Product Decisions with Customer Feedback

A conversation with Erin Applebee, Customer Advocate at Faire

Natalia Dwórznik

Head of Product Marketing

April 9, 2025

Confessions of a CX Manager: Build a Culture Where Everyone is Accountable for Customer Experience

A conversation with Reeshma Clair, Global Voice of Customer Lead at Simply Business

Natalia Dwórznik

Head of Product Marketing

Join the 7,000+ CX, insights and product leaders who get our expert CX insights, tips, and best practices every two weeks

TOP INSIGHTS

Essential Tools to Improve Customer Retention for Subscription Companies

The 8 Best AI-Powered Brand Sentiment Analysis Tools for Customer Experience

Takeaways from Experience-Led Growth Summit 2024: Embrace CX and expect surprises

Experience-Led Growth (XLG): The business strategy for sustainable and profitable growth

The Ultimate Guide to Increasing Customer Lifetime Value

Discover 7 proven strategies to increase Customer Lifetime Value (CLV) through customer feedback. Learn how CX teams can personalize journeys, fix breakpoints, and drive retention with actionable insights from Chattermill.

Churn No More: Proven Strategies for Retaining Loyal Customers

CX leaders shared actionable insights into reducing churn and building long-term loyalty.

Customer Experience Intelligence: The top 7 use cases for finance

Learn about the top use cases for finance in this guide, including where Chattermill is currently adding value to fintech, banks, and insurance companies.

Dmitry Isupov

Co-Founder

Available now: CX Intelligence Academy from Chattermill

We’re launching a brand new set of resources built to help you prove the value of CX, and become a better, more data-driven CX expert.

Natalia Dwórznik

Head of Product Marketing

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.