Voice of Customer

Discover strategies for capturing and leveraging the authentic voice of your customers to enhance overall experience and loyalty.

Confessions of a CX Manager: Influencing Product Decisions with Customer Feedback

A conversation with Erin Applebee, Customer Advocate at Faire

Natalia Dwórznik

Head of Product Marketing

April 9, 2025

Confessions of a CX Manager: Build a Culture Where Everyone is Accountable for Customer Experience

A conversation with Reeshma Clair, Global Voice of Customer Lead at Simply Business

Natalia Dwórznik

Head of Product Marketing

April 3, 2025

The Ultimate Guide to Increasing Customer Lifetime Value

Discover 7 proven strategies to increase Customer Lifetime Value (CLV) through customer feedback. Learn how CX teams can personalize journeys, fix breakpoints, and drive retention with actionable insights from Chattermill.

Mikhail Dubov

CEO & Co-Founder

January 3, 2025

Essential Tools to Improve Customer Retention for Subscription Companies

Discover top-rated customer retention software for subscription companies in 2025. Compare tools for feedback analysis, CRM, billing, and marketing automation. See how Chattermill and more can help reduce churn and drive growth.

Liliana Osorio

VP of Marketing

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TOP INSIGHTS

Experience-Led Growth (XLG): The business strategy for sustainable and profitable growth

Customer Experience Intelligence: The top 7 use cases for finance

Available now: CX Intelligence Academy from Chattermill

Customer Experience Intelligence: The top 6 use cases for travel

The 8 Best AI-Powered Brand Sentiment Analysis Tools for Customer Experience

Discover the 8 best AI-powered sentiment analysis tools for 2025. Learn how they turn feedback into actionable insights to enhance CX, loyalty, and brand growth.

Takeaways from Experience-Led Growth Summit 2024: Embrace CX and expect surprises

Read our key takeaways from the Experience-Led Growth Summit 2024.

Customer Experience Intelligence: The top 6 use cases for retail

In this guide, you will learn about the top retail use cases for customer experience intelligence. Read on to find out how you can benefit.

Dmitry Isupov

Co-Founder

The real reason why Hermes bags sell for $300,000

This week we explore how Hermès is able to charge a massive premium for their products - by understanding their best customers.

Mikhail Dubov

Co-Founder & CEO

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

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