Metrics

Dive into essential metrics like Net Promoter Scores, Customer Lifetime Value, and Customer Satisfaction Scores to drive informed CX decisions.

The 4 CX trends I am most excited about in 2024

This week we look at the 4 CX trends we believe will impact CX & VoC teams in 2024

Dmitry Isupov

Co-Founder

January 11, 2024

A Guide to Voice of Customer Analysis

Unlock insights with Voice of Customer Analysis for satisfaction and growth. Build a customer-centric strategy for continuous improvement with Voice of Customer data.

Sarah Parker

Content Manager

December 15, 2023

The point of no return? Why returns analysis is essential in 2024

We explore how retail and ecommerce brands can reduce returns and not only save a lot of money, but deliver great buying experiences for their customers in 2024.

David Ascott

Strategy Lead

January 8, 2024

Frubana deepens partnership with Chattermill to leverage NPS insights in their mission to simplify the food supply chain

Mikhail Dubov

Co-Founder & CEO

Join the 7,000+ CX, insights and product leaders who get our expert CX insights, tips, and best practices every two weeks

TOP INSIGHTS

Customer Feedback Analysis: Steps for Collecting, Analyzing & Acting on Customer Feedback Data

Impact Analysis: Making Sense of Why Your Key Metrics Change

Customer Retention Metrics & How to Measure Them

How to Incorporate Feedback from Facebook, Instagram, and Twitter into Your CX Strategy

Why you're wrong thinking about ditching NPS

We look at some of the criticism levelled at NPS and why we think it's a good idea to think twice before you get rid of it

With survey response rates falling off a cliff, how will you listen to the voice of your customer?

We explore how VoC programs are about to fundamentally change due to falling response rates and discuss several ways you can prepare for the future.

Understanding the Basics of Transactional NPS (tNPS): A Comprehensive Guide for 2024

One of the most important questions a company should ask its customers is how likely they are to recommend the business or brand to a friend…

Arron Westbrook

Former Content Marketing Lead

What is a Good NPS Score? Understanding & Improving Your Net Promoter Score

A company’s success can be impacted by the power of a deceptively simple question: How likely is it that you would recommend [Company X…

Sam Frampton

Former Growth Executive

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.