Metrics

Dive into essential metrics like Net Promoter Scores, Customer Lifetime Value, and Customer Satisfaction Scores to drive informed CX decisions.

A Step-by-Step Guide to Measuring and Improving Your VOC Metrics in Retail

A practical, video-supported guide to measuring and improving VOC metrics in retail, with expert walkthroughs to boost your NPS and CSAT.

Tom Sykes

Associate Product Marketing Manager

June 19, 2025

The Real Cost of Customer Churn in SaaS (With Statistics)

Discover how customer churn impacts SaaS revenue. Learn industry benchmarks, financial implications, and strategies to reduce churn and boost retention.

Mikhail Dubov

CEO & Co-Founder

April 3, 2025

The Ultimate Guide to Increasing Customer Lifetime Value

Discover 7 proven strategies to increase Customer Lifetime Value (CLV) through customer feedback. Learn how CX teams can personalize journeys, fix breakpoints, and drive retention with actionable insights from Chattermill.

Mikhail Dubov

CEO & Co-Founder

April 3, 2025

Customer Experience Insights: Everything You Need for 2025

Learn how to leverage data-driven strategies, AI-powered analytics, and customer feedback to improve satisfaction, boost retention, and drive business growth. Discover key insights from industry leaders like Amazon and Netflix.

Mikhail Dubov

CEO and Co-Founder

Join the 7,000+ CX, insights and product leaders who get our expert CX insights, tips, and best practices every two weeks

TOP INSIGHTS

The point of no return? Why returns analysis is essential in 2024

Frubana deepens partnership with Chattermill to leverage NPS insights in their mission to simplify the food supply chain

Why you're wrong thinking about ditching NPS

With survey response rates falling off a cliff, how will you listen to the voice of your customer?

The 4 CX trends I am most excited about in 2024

This week we look at the 4 CX trends we believe will impact CX & VoC teams in 2024

A Guide to Voice of Customer Analysis

Unlock insights with Voice of Customer Analysis for satisfaction and growth. Build a customer-centric strategy for continuous improvement with Voice of Customer data.

What is CSAT (Customer Satisfaction Score)?

Learn about CSAT (Customer Satisfaction Score) & its importance in measuring customer happiness. Measure, improve, & boost loyalty with CSAT insights.

Arron Westbrook

Former Content Marketing Lead

Customer Feedback Analysis: Steps for Collecting, Analyzing & Acting on Customer Feedback Data

Discover the power of customer feedback analysis: unlock actionable insights, improve CX and loyalty, leverage AI tools, and drive growth through strategic improvements.

Arron Westbrook

Former Content Marketing Lead

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

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