Metrics

Dive into essential metrics like Net Promoter Scores, Customer Lifetime Value, and Customer Satisfaction Scores to drive informed CX decisions.

The Ultimate Guide to Increasing Customer Lifetime Value

Discover 7 proven strategies to increase Customer Lifetime Value (CLV) through customer feedback. Learn how CX teams can personalize journeys, fix breakpoints, and drive retention with actionable insights from Chattermill.

Mikhail Dubov

CEO & Co-Founder

April 3, 2025

Customer Experience Insights: Everything You Need for 2025

Learn how to leverage data-driven strategies, AI-powered analytics, and customer feedback to improve satisfaction, boost retention, and drive business growth. Discover key insights from industry leaders like Amazon and Netflix.

Mikhail Dubov

CEO and Co-Founder

January 26, 2024

The 4 CX trends I am most excited about in 2024

This week we look at the 4 CX trends we believe will impact CX & VoC teams in 2024

Dmitry Isupov

Co-Founder

January 11, 2024

A Guide to Voice of Customer Analysis

Unlock insights with Voice of Customer Analysis for satisfaction and growth. Build a customer-centric strategy for continuous improvement with Voice of Customer data.

Sarah Parker

Content Manager

Join the 7,000+ CX, insights and product leaders who get our expert CX insights, tips, and best practices every two weeks

TOP INSIGHTS

Why you're wrong thinking about ditching NPS

With survey response rates falling off a cliff, how will you listen to the voice of your customer?

Customer Feedback Analysis: Steps for Collecting, Analyzing & Acting on Customer Feedback Data

Impact Analysis: Making Sense of Why Your Key Metrics Change

The point of no return? Why returns analysis is essential in 2024

We explore how retail and ecommerce brands can reduce returns and not only save a lot of money, but deliver great buying experiences for their customers in 2024.

Frubana deepens partnership with Chattermill to leverage NPS insights in their mission to simplify the food supply chain

Customer Retention Metrics & How to Measure Them

Which customer retention metrics should retailers measure, and which metrics don’t matter as much – such as NPS scores and survey results.

Arron Westbrook

Former Content Marketing Lead

How to Incorporate Feedback from Facebook, Instagram, and Twitter into Your CX Strategy

Joshua Butler (Senior Insights Manager @ Deckers Brands, a footwear retailer) and Dana Alvarenga (VP of CX @ SlapFive, a CMS SaaS) discuss how to incorporate social media into your CX strategy.

Anjali Attygalle

Former Marketing Associate

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

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