Customer Experience

Uncover best practices and trends in optimizing every touchpoint of the customer experience for maximum impact.

Confessions of a CX Manager: Build a Culture Where Everyone is Accountable for Customer Experience

A conversation with Reeshma Clair, Global Voice of Customer Lead at Simply Business

Natalia Dwórznik

Head of Product Marketing

April 2, 2025

How AI Solves the Biggest Challenges in Customer Experience

Explore how AI transforms customer experience by solving CX challenges like feedback overload, personalization at scale, and churn prediction. Unlock smarter AI customer experience strategies with Chattermill.

Mikhail Dubov

CEO & Co-Founder

March 26, 2025

How A Fintech Company Enhanced Its App Experience, Reducing Complaints by 50%

Read our interview with the Lead UX Researcher

Natalia Dwórznik

Head of Product Marketing

April 3, 2025

How to Respond to Customer Feedback: A Complete Guide for Businesses

Discover 16 powerful ways to respond to customer feedback—whether positive, negative, or constructive. Learn best practices to enhance customer experience (CX), boost brand loyalty, and turn feedback into growth opportunities. Read the full guide now!

Mikhail Dubov

CEO & Co-Founder

Join the 7,000+ CX, insights and product leaders who get our expert CX insights, tips, and best practices every two weeks

TOP INSIGHTS

CX Community Meetup: Key takeaways for 2025 CX strategies

Essential Tools to Improve Customer Retention for Subscription Companies

How Downselling Can Improve Customer Loyalty and CX: Lessons from Ferrari and Jay Leno’s Garage

Roundtable round-up: Using support data to drive insights across all teams

Customer Experience Insights: Everything You Need for 2025

Learn how to leverage data-driven strategies, AI-powered analytics, and customer feedback to improve satisfaction, boost retention, and drive business growth. Discover key insights from industry leaders like Amazon and Netflix.

Seeking Health Partners with Chattermill to Take Their Customer Experience to the Next Level

Seeking Health Partners with Chattermill to Take Their Customer Experience to the Next level

Master Customer Retention with Two New Academy Courses

Transform your approach to customer retention and experience with two new courses.

Tom Sykes

Product Marketing Executive

Turning Black Friday Returns Into a CX Opportunity: A Guide for Brands

Discover how to transform post-Black Friday returns into opportunities for better customer experience. Learn tips for managing returns, gathering feedback, and retaining customers.

Mikhail Dubov

Co-Founder & CEO

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

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