Customer Experience

Uncover best practices and trends in optimizing every touchpoint of the customer experience for maximum impact.

How to Get More from Your Intercom Data with AI Feedback Analysis

Unlock the full power of your Intercom data. Discover how AI feedback analysis automates tagging, tracks sentiment, and drives cross-functional growth.

Mikhail Dubov

CEO & Co-Founder

June 4, 2026

How to Tell If a Customer Feedback Spike Is a Real Trend

Is that sudden surge in support tickets a real problem or just noise? Learn how to accurately distinguish a temporary feedback spike from a lasting trend.

Mikhail Dubov

CEO & Co-Founder

June 1, 2026

How To Love A Customer: Episode 15 with Casper Overbeek from CitizenM

Hear Casper share how CitizenM turned a failed internal app into a masterclass in listening.

Mikhail Dubov

CEO & Co-Founder

June 1, 2026

How To Love A Customer: Episode 14 with Jai Patel from Nike

Hear Jai explain how to close that gap between head office strategy and what actually happens in store.

Mikhail Dubov

CEO & Co-Founder

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TOP INSIGHTS

How to Find the True Causes of Product Returns Beyond Reason Codes

How to Use App Store Reviews for UX Research: A Complete Guide

How to Track Customer Pain Points Over Time and Prove They Are Fixed

What Is Taxonomy Governance in Customer Feedback Analysis

How to Use Customer Feedback to Improve Your Chatbot Deflection Rate

Learn how to improve your chatbot deflection rate by leveraging customer feedback. Discover how to identify "false deflection," fix knowledge gaps, and use AI to turn chat transcripts into actionable performance gains in 2026.

How to Benchmark CX Performance Across Store Locations Using Customer Feedback

Learn how to unify store-level feedback, normalize data across diverse locations, and use AI-driven benchmarking to close performance gaps in 2026.

How to Build a Churn Early Warning System from Customer Feedback

Don't wait for the cancellation email. Learn how to build an AI-powered early warning system that identifies churn signals in customer feedback before they hit your bottom line in 2026.

Liliana Osorio

SVP of Marketing

How to Mine Competitor Reviews for CX Gaps You Can Exploit in 2026

Your competitors' customers are telling you how to beat them. Learn how to mine competitor reviews for CX gaps, identify unmet needs, and exploit market weaknesses in 2026.

Liliana Osorio

SVP of Marketing

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

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