Customer Experience

Uncover best practices and trends in optimizing every touchpoint of the customer experience for maximum impact.

Roundtable round-up: Using support data to drive insights across all teams

Check out our round-up of our roundtable discussion with CX, Insights and Customer Support leaders from some of the world’s biggest brands, looking at how companies can use customer support data to make better decisions and drive growth.

Liliana Osorio

VP of Marketing

December 12, 2024

Master Customer Retention with Two New Academy Courses

Transform your approach to customer retention and experience with two new courses.

Tom Sykes

Product Marketing Executive

November 28, 2024

Turning Black Friday Returns Into a CX Opportunity: A Guide for Brands

Discover how to transform post-Black Friday returns into opportunities for better customer experience. Learn tips for managing returns, gathering feedback, and retaining customers.

Mikhail Dubov

Co-Founder & CEO

November 10, 2024

Video: Find the Magic in Your Customer's Weirdness

Rory Sutherland argues that the greatest wins for businesses are in the things that customers aren’t expecting.

Liliana Osorio

VP Marketing, Chattermill

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TOP INSIGHTS

5 Steps to Master Customer Feedback Management at Scale - Equip Your Enterprise for Success

The faster horses myth and 3 CX lessons it teaches us

Rules Are Made to Be Broken: Modernizing CX Feedback with Advanced AI

5 learnings of (nearly) a decade working with marketplaces

Panel: How CX Can Drive Awareness and Word of Mouth

To get the outcomes you need from CX, your business needs to leverage use cases to create measurable impact.

Liliana Osorio

VP Marketing, Chattermill

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Takeaways from Experience-Led Growth Summit 2024: Embrace CX and expect surprises

Read our key takeaways from the Experience-Led Growth Summit 2024.

What to do if you are number 2 in the market

We look at what to do if you are the number 2 brand in the market...and provide a word of caution to market leaders.

David Ascott

Strategy Lead

Customer Experience Intelligence: The top 7 use cases for finance

Learn about the top use cases for finance in this guide, including where Chattermill is currently adding value to fintech, banks, and insurance companies.

Dmitry Isupov

Co-Founder

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

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