Customer Experience

Uncover best practices and trends in optimizing every touchpoint of the customer experience for maximum impact.

Seeking Health Partners with Chattermill to Take Their Customer Experience to the Next Level

Seeking Health Partners with Chattermill to Take Their Customer Experience to the Next level

Liliana Osorio

VP of Marketing

December 23, 2024

CX Community Meetup: Key takeaways for 2025 CX strategies

Read our round-up of the key trends and takeaways for CX leaders in 2025

Liliana Osorio

VP of Marketing

January 3, 2025

Essential Tools to Improve Customer Retention for Subscription Companies

Discover top-rated customer retention software for subscription companies in 2025. Compare tools for feedback analysis, CRM, billing, and marketing automation. See how Chattermill and more can help reduce churn and drive growth.

Liliana Osorio

VP of Marketing

January 7, 2025

How Downselling Can Improve Customer Loyalty and CX: Lessons from Ferrari and Jay Leno’s Garage

What do Ferrari, McLaren, and Jay Leno’s Garage teach us about customer loyalty? In a fascinating interview, Rory Sutherland highlights how honesty and understanding customer needs can build lifelong trust—even in the world of luxury cars.

Mikhail Dubov

CEO & Co-Founder

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TOP INSIGHTS

Turning Black Friday Returns Into a CX Opportunity: A Guide for Brands

Video: Find the Magic in Your Customer's Weirdness

Panel: How CX Can Drive Awareness and Word of Mouth

Takeaways from Experience-Led Growth Summit 2024: Embrace CX and expect surprises

Roundtable round-up: Using support data to drive insights across all teams

Check out our round-up of our roundtable discussion with CX, Insights and Customer Support leaders from some of the world’s biggest brands, looking at how companies can use customer support data to make better decisions and drive growth.

Master Customer Retention with Two New Academy Courses

Transform your approach to customer retention and experience with two new courses.

Tom Sykes

Product Marketing Executive

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5 Steps to Master Customer Feedback Analytics at Scale - Equip Your Enterprise for Success

Customer Experience (CX) is a major growth opportunity. To leverage it, businesses must unify their approach to customer feedback management. Steps include mapping the customer journey, ensuring data quality, selecting the right AI tools, and using insights to drive decisions and business outcomes.

David Ascott

Strategy Lead

The faster horses myth and 3 CX lessons it teaches us

This week we take a look at what we can learn from the quotes attributed to Henry Ford - and the 3 timeless CX fundamentals of success.

David Ascott

Strategy Lead

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

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