Customer Experience

Uncover best practices and trends in optimizing every touchpoint of the customer experience for maximum impact.

How to Reduce Support Tickets Using Product Feedback (2026 Guide)

This guide shows you how to use product feedback and AI-powered insights to identify friction points, prioritize high-impact fixes, and build cross-functional loops that deflect tickets and improve the customer experience.

Liliana Osorio

VP of Marketing

February 23, 2026

Connecting NPS to Revenue & Retention: A Data-Driven Framework

Stop treating NPS as a vanity metric. This guide provides a data-driven framework to link customer loyalty to the bottom line, helping you identify revenue at risk, bridge the gap between sentiment and retention, and turn qualitative feedback into measurable financial growth.

Mikhail Dubov

CEO & Co-Founder

February 10, 2026

Top 19 Conversational Analytics Tools (Updated with 2026 pricing)

Compare the 19 best conversational analytics tools with updated 2026 pricing. See features, pros and cons, and best use cases to choose the right conversational analytics platform.

Liliana Osorio

VP of Marketing

January 26, 2026

How To Love a Customer Podcast: Episode 9 with Rufus Weston, Rufus Consulting

In this episode, Rufus shares how one CMO's mantra—"Love your customer like you love your wife"—transformed his approach to customer insights.

Mikhail Dubov

CEO & Co-founder

Join the 7,000+ CX, insights and product leaders who subscribe to our How To Love a Customer podcast, delivered every two weeks.

TOP INSIGHTS

How Observations, Highlights & Ask Lyra Accelerated Prioritization at Vivobarefoot

How To Love a Customer Podcast: Episode 5 with Anastasia Zdoroviak, Snoonu.

How Mindful Chef Boosted NPS and Retention Through Customer Feedback Analysis

How Product Teams Use Qualitative and Quantitative Feedback to Shape Winning Products

12 Best Customer Insights Software (2026 Pricing and Reviews)

Get our guide on the 12 Best Customer Insights Software Tools. Customer insights software collects and analyzes feedback from multiple sources to surface patterns that inform business decisions and customer experience.

How to Drive Actionable Insights Across Teams Roundtable | Key Takeaways

Learn how leaders from VivoBarefoot, MPB, and E.ON Next turn customer insights into action through focused dashboards, accountability, and empathy.

Are You Drowning in Data but Still Don’t Know Why Customers Leave?

Behavioral analytics shows what customers do. Feedback interpretation shows why. Learn how tools like Chattermill help you unlock the full picture of customer experience.

Liliana Osorio

VP of Marketing

How Uber Scaled CX Intelligence with Chattermill: From Regional Success to Global Strategy

Read how Uber expanded its use of Chattermill from one region to a global scale, now supporting 400+ users across 5 mega-regions.

Natalia Dwórznik

Head of Product Marketing

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

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