Customer Experience

Uncover best practices and trends in optimizing every touchpoint of the customer experience for maximum impact.

How AI Solves the Biggest Challenges in Customer Experience

Explore how AI transforms customer experience by solving CX challenges like feedback overload, personalization at scale, and churn prediction. Unlock smarter AI customer experience strategies with Chattermill.

Mikhail Dubov

CEO & Co-Founder

How A Fintech Company Enhanced Its App Experience, Reducing Complaints by 50%

Read our interview with the Lead UX Researcher

Natalia Dwórznik

Head of Product Marketing

How to Respond to Customer Feedback: A Complete Guide for Businesses

Discover 16 powerful ways to respond to customer feedback—whether positive, negative, or constructive. Learn best practices to enhance customer experience (CX), boost brand loyalty, and turn feedback into growth opportunities. Read the full guide now!

Mikhail Dubov

CEO & Co-Founder

Customer Experience Insights: Everything You Need for 2025

Learn how to leverage data-driven strategies, AI-powered analytics, and customer feedback to improve satisfaction, boost retention, and drive business growth. Discover key insights from industry leaders like Amazon and Netflix.

Mikhail Dubov

CEO and Co-Founder

Join the 7,000+ CX, insights and product leaders who get our expert CX insights, tips, and best practices every two weeks

TOP INSIGHTS

Essential Tools to Improve Customer Retention for Subscription Companies

How Downselling Can Improve Customer Loyalty and CX: Lessons from Ferrari and Jay Leno’s Garage

Roundtable round-up: Using support data to drive insights across all teams

Master Customer Retention with Two New Academy Courses

Seeking Health Partners with Chattermill to Take Their Customer Experience to the Next Level

Seeking Health Partners with Chattermill to Take Their Customer Experience to the Next level

CX Community Meetup: Key takeaways for 2025 CX strategies

Read our round-up of the key trends and takeaways for CX leaders in 2025

Turning Black Friday Returns Into a CX Opportunity: A Guide for Brands

Discover how to transform post-Black Friday returns into opportunities for better customer experience. Learn tips for managing returns, gathering feedback, and retaining customers.

Mikhail Dubov

Co-Founder & CEO

Video: Find the Magic in Your Customer's Weirdness

Rory Sutherland argues that the greatest wins for businesses are in the things that customers aren’t expecting.

Liliana Osorio

VP Marketing, Chattermill

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

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