Customer Experience

Uncover best practices and trends in optimizing every touchpoint of the customer experience for maximum impact.

How to Manage User Feedback at Scale in Hypergrowth Companies

In this article, we break down proven tactics for managing user feedback effectively during hypergrowth, based on real-world insights from product experts at companies like Qonto and Hex.

Liliana Osorio

VP of Marketing

June 23, 2025

A Step-by-Step Guide to Measuring and Improving Your VOC Metrics in Retail

A practical, video-supported guide to measuring and improving VOC metrics in retail, with expert walkthroughs to boost your NPS and CSAT.

Tom Sykes

Associate Product Marketing Manager

June 16, 2025

Top 10 Customer Experience Tools for 2025: A Comprehensive Buyer’s Guide

Explore the top 10 CX tools for 2025. Compare features, pricing, and use cases to find the right solution for unified customer insights and better experiences.

Mikhail Dubov

CEO & Co-Founder

June 12, 2025

Why NPS Still Matters - and What Happens When You Take It Seriously

A conversation with Jen Shailer, CX Programme Lead at HelloFresh

Natalia Dwórznik

Head of Product Marketing

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TOP INSIGHTS

Confessions of a CX Manager: Influencing Product Decisions with Customer Feedback

Confessions of a CX Manager: Build a Culture Where Everyone is Accountable for Customer Experience

How AI Solves the Biggest Challenges in Customer Experience

How A Fintech Company Enhanced Its App Experience, Reducing Complaints by 50%

How Leading Brands Use Customer Experience Analytics to Capture Loyal Customers

Discover how HelloFresh, Limehome, and E.ON Next leverage Customer Experience Analytics to solve CX challenges, drive growth, and boost customer satisfaction with real-time insights.

Confessions of a CX Manager: Why Sharing Insights with Teams is Key to Informed Decision-Making

A conversation with Salma Lahbiss, Consumer Insights Analyst

Natalia Dwórznik

Head of Product Marketing

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How to Respond to Customer Feedback: A Complete Guide for Businesses

Discover 16 powerful ways to respond to customer feedback—whether positive, negative, or constructive. Learn best practices to enhance customer experience (CX), boost brand loyalty, and turn feedback into growth opportunities. Read the full guide now!

Mikhail Dubov

CEO & Co-Founder

Customer Experience Insights: Everything You Need for 2025

Learn how to leverage data-driven strategies, AI-powered analytics, and customer feedback to improve satisfaction, boost retention, and drive business growth. Discover key insights from industry leaders like Amazon and Netflix.

Mikhail Dubov

CEO and Co-Founder

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

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