How To Love A Customer: Episode 15 with Casper Overbeek from CitizenM

Hear Casper share how CitizenM turned a failed internal app into a masterclass in listening.

How To Love A Customer: Episode 14 with Jai Patel from Nike

Hear Jai explain how to close that gap between head office strategy and what actually happens in store.

How to Use Customer Feedback to Improve Your Chatbot Deflection Rate

Learn how to improve your chatbot deflection rate by leveraging customer feedback. Discover how to identify "false deflection," fix knowledge gaps, and use AI to turn chat transcripts into actionable performance gains in 2026.

How to Benchmark CX Performance Across Store Locations Using Customer Feedback

Learn how to unify store-level feedback, normalize data across diverse locations, and use AI-driven benchmarking to close performance gaps in 2026.

How to Find the True Causes of Product Returns Beyond Reason Codes

Stop trusting your return reason codes. Discover how to use AI and qualitative feedback to uncover the true causes of product returns and drive down churn in 2026.

How to Use App Store Reviews for UX Research: A Complete Guide

Learn how to use AI-powered app store review analysis to surface UX friction, feature gaps, and competitive threats in real-time in 2026.

How to Track Customer Pain Points Over Time and Prove They Are Fixed

Learn how to unify multichannel feedback, establish baselines, and use AI-powered sentiment trends to prove your customer pain points are actually fixed in 2026.

What Is Taxonomy Governance in Customer Feedback Analysis

Learn how to build a 2026 taxonomy governance framework that unifies customer feedback themes across teams and languages for trusted CX insights.

How to Build a Churn Early Warning System from Customer Feedback

Don't wait for the cancellation email. Learn how to build an AI-powered early warning system that identifies churn signals in customer feedback before they hit your bottom line in 2026.