Chattermill Newsroom

Chattermill’s new Support Data Analytics enables CX, support and products teams to understand customer contact reasons in support tickets and chat conversations, and prioritise improvements to elevate customer satisfaction, foster loyalty, and drive growth. 

Now you can discover what’s driving positive and negative sentiment across all of the data you collect. Drill down into the trends influencing your net sentiment and NPS scores to rise or fall, and prioritise the pain points that most need your attention.

Discover Chattermill's latest product releases at the Product Town Hall. From Social CX Analytics to Generative AI Insights, learn how these advancements can enhance your CX strategy.

Our expanded user roles and data permissions allow you to keep the balance between collaboration and control while giving peace of mind that your company's data is safe. Find out more in Chattermill's latest product update blog.

Chattermill has been named a leader in Text Analysis by G2 for the fourth consecutive time. The platform received recognition as a momentum leader and high performer in Feedback Analytics and Enterprise Feedback Management.

Joshua Butler (Senior Insights Manager @ Deckers Brands, a footwear retailer) and Dana Alvarenga (VP of CX @ SlapFive, a CMS SaaS) discuss how to incorporate social media into your CX strategy.

Discover Social CX Analytics. It extends Chattermill's visibility into your voice of the customer across all major social media platforms, including Facebook, Twitter, Instagram, TikTok, Pinterest, and YouTube. 

With the latest Chattermill product features, you now have different ways to keep your team informed. Easily share insights with your team, trigger regular updates to your executives, and keep everyone on the same page. 

How does Unilever deliver the exceptional experiences its customer and vendors love? Hear from Claire Hennah, Chief Customer Officer of Beauty & Wellbeing at Unilever.