Whitepapers

No fluff or sales pitches. Just quality information and insights.

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Customer Support Trends 2022

Based on research from customers and 339 global customer-focused leaders from key customer-facing functions, Chattermill’s Customer Support Trends 2022 Report uncovers everything you need to know to delight your customers next year and beyond.

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CX How To Radically Improve Customer Experience in Fashion and Retail

The Ultimate Guide to Radically Improving Customer Experience For Your Fashion and Retail Brand.

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CX Fashion Handbook

How to Win in a Rapidly Changing Fashion Industry.

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CX Excellence Handbook

Insights from the CX Leaders of JustEat, Wise, DoorDash, LinkedIn, Calvin Klein and CXM.

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The Customer Feedback Analysis Starter kit

Learn how to craft and develop a customer feedback analysis process at your company.

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Scaling CX Playbook

The definitive guide on how to scale CX the right way.

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The Customer Churn Analysis Starter kit

A starter kit to help you conduct churn analysis on your customer base.

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The Customer Satisfaction Manual

A manual to help you skyrocket your customer satisfaction metrics.

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The Survey Guide

The Ultimate Guide to Designing and Analysing CX Surveys

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The Cult Of The Customer

Chapters 1 & 2 from the book Cult of the Customer by world renowned CX Consultant Shep Hyken

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