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How to find actionable CX insights that matter?

By Anfel Bahri

In 2020, our environment has become increasingly unpredictable. It has been marked by a pandemic, technological advances, political and…

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Perspectives

CX Interview Series with Shep Hyken

By João Alves

We believe that the knowledge you need should find you. Knowing how hard that is to do for ourselves, we ventured out to try to help you…

Perspectives

CX Interview Series with Dan Gingiss

By João Alves

We believe that the knowledge you need should find you. Knowing how hard that is to do for ourselves, we ventured out to try to help you…

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Announcing Chattermill’s New Look

By Gregory Muryn-Mukha

The hallmark of every great product is the constant improvement to its UX and design. That’s why...

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Staying On Top Of Covid-19 With Chattermill

By Mikhail Dubov

Covid-19 is already shaking up the whole economy. At Chattermill, we appreciate that staying on top...

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Our vision for the future of CX: why we just raised $8mm

By Mikhail Dubov

When we started what eventually became Chattermill with my co-founder Dmitry back in 2015, we had a hunch that we could use the newly…

CX>

CX

How to Identify and Address Customer Pain Points

By João Alves

Being able to identify customer pain points early on and address them faster than competitors is what successful businesses are founded on…

CX

How to Develop the Art of Listening for More Satisfied Customers

By Sam Frampton

As a customer-centric business, listening is at the heart of what you do. Providing better CX is...

CX

A Roundup of the 45 Top Voice of the Customer Tools in 2020

By Jack Miller

Gathering voice of the customer data is an essential component of CX strategy, especially when it...

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