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10 Tips for Writing Inclusive Demographic Survey Questions

By Sam Frampton

In 2021, there’s no excuse for writing surveys that aren’t inclusive. This means thinking empathetically about ways your surveys might be…

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Perspectives

CX Interview Series with Jenny Dempsey

By João Alves

We believe that the knowledge you need should find you. Knowing how hard that is to do for ourselves, we ventured out to try to help you…

Perspectives

CX Interview Series with Mary Drumond

By João Alves

We believe that the knowledge you need should find you. Knowing how hard that is to do for ourselves, we ventured out to try to help you…

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Introducing Conversation Analytics!

By Gus Aldaya

Conversation Analytics is the new game-changing way to extract value and insight from customer...

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Chattermill Ranked 16th in Deloitte’s UK Technology Fast 50

By Jack Miller

Chattermill is very excited to share that we have been ranked as the 16th fastest growing business...

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Announcing Chattermill’s New Look

By Gregory Muryn-Mukha

The hallmark of every great product is the constant improvement to its UX and design. That’s why we’ve been hard at work updating the…

CX>

CX

How HelloFresh Thrived in a Time of Uncertainty

By Jack Miller

It’s no secret that companies were forced to embrace online buying in order to survive the pandemic. However, you might be surprised to…

CX

How to Measure Customer Satisfaction: 6 Key Metrics to Know

By João Alves

Improving customer satisfaction by addressing consumer pain points and working to enhance the...

CX

5 Key Points for Creating a Unified Customer Experience

By Jack Miller

Today’s consumer expectations are at an all-time high, as more and more companies are mastering the...

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