CX10 Tips for Writing Inclusive Demographic Survey QuestionsBy Sam Frampton In 2021, there’s no excuse for writing surveys that aren’t inclusive. This means thinking empathetically about ways your surveys might be…
PerspectivesCX Interview Series with Jenny DempseyBy João AlvesWe believe that the knowledge you need should find you. Knowing how hard that is to do for ourselves, we ventured out to try to help you…
PerspectivesCX Interview Series with Mary DrumondBy João AlvesWe believe that the knowledge you need should find you. Knowing how hard that is to do for ourselves, we ventured out to try to help you…
@ChattermillIntroducing Conversation Analytics!By Gus Aldaya Conversation Analytics is the new game-changing way to extract value and insight from customer...
@ChattermillChattermill Ranked 16th in Deloitte’s UK Technology Fast 50By Jack Miller Chattermill is very excited to share that we have been ranked as the 16th fastest growing business...
@ChattermillAnnouncing Chattermill’s New LookBy Gregory Muryn-MukhaThe hallmark of every great product is the constant improvement to its UX and design. That’s why we’ve been hard at work updating the…
CXHow HelloFresh Thrived in a Time of UncertaintyBy Jack MillerIt’s no secret that companies were forced to embrace online buying in order to survive the pandemic. However, you might be surprised to…
CXHow to Measure Customer Satisfaction: 6 Key Metrics to KnowBy João Alves Improving customer satisfaction by addressing consumer pain points and working to enhance the...
CX5 Key Points for Creating a Unified Customer ExperienceBy Jack Miller Today’s consumer expectations are at an all-time high, as more and more companies are mastering the...