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CX Insider, Mastercard

CX

CX Insider: Inside Mastercard’s predictive, customer-centric CX strategy

By Arron Westbrook

This Thursday, we sat down for the latest episode of our CX Insider webinar series – where we get to hear from game-changing customer…

CX>

Outperform competition in Fintech

CX

How to Outperform Your Competition in a Saturated Fintech Market

By Arron Westbrook

The US is at the leading edge of the global fintech market. Between 2019 and 2024, Mordor Intelligence expects the sector to grow by 8.…

How to Increase Customer Retention in a Two-Sided Marketplace

CX

How to Increase Customer Retention in a Two-sided Marketplace

By Arron Westbrook

Right now, consumers around the world are ordering takeaways with Deliveroo. They’re booking cabs...

Ridesharing: Live CX Teardown Blog Header

CX

CX Teardown: Ridesharing

By Arron Westbrook

Who’s winning the ridesharing wars? Our CRO Luke Moore, co-founder and insights specialist Dmitry...

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Chattermill Q1 Results 200%

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Chattermill Announces Record-breaking Q1 Results

By Arron Westbrook

Unified Customer Intelligence startup vastly exceeded expectations for the period, hitting 200 per...

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Chattermill Stands With Ukraine 🇺🇦

By Mikhail Dubov

An update from Chattermill’s co-founders, Mikhail Dubov and Dmitry Isupov Like most people,...

International Women's Day Chattermill

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The Women of Chattermill: Redefining Customer Experience, Together

By Arron Westbrook

In honour of International Women’s Day 2022, we asked some of the women of Chattermill to share what inspires them, why International Women…

Perspectives>

Women of CX Thumbtack

Perspectives

Women of CX: How Thumbtack Achieves CX Success in a Two-sided Marketplace

By Arron Westbrook

The latest in our Women of CX webinar series took a deep dive into how the US home management marketplace, Thumbtack, achieves CX success…

Women of CX Boots

Perspectives

Women of CX: How Boots Drives Online Performance Through Customer Experience

By Arron Westbrook

The latest episode in our Women of CX webinar series turns to one of the best known high street brands: Boots. Paula Bobbett is Boots…

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