CXThe Top 7 Customer Satisfaction Metrics You Need to Know + How to CalculateBy Sam Frampton Monitoring and analyzing customer satisfaction metrics is a critical practice for your business. And the reason why is pretty obvious: not…
PerspectivesPost Covid-19 Lockdown from a CX perspective: How businesses can prepare for the bounce backBy Eva SulirovaThroughout human history, pandemics have undoubtedly left a deep mark on peoples’ lives and the world around them. Fortunately, this crisis…
PerspectivesEmotional Convenience and Responsible Decisions Guide You Through The Corona CrisisBy Steven Van BelleghemWe recently approached some of the best customer experience practitioners to get you the latest and most actionable CX content out there…
@ChattermillStaying On Top Of Covid-19 With ChattermillBy Mikhail Dubov Covid-19 is already shaking up the whole economy. At Chattermill, we appreciate that staying on top...
@ChattermillOur vision for the future of CX: why we just raised $8mmBy Mikhail Dubov When we started what eventually became Chattermill with my co-founder Dmitry back in 2015, we had a...
@ChattermillAnnouncing Workflows: A New Way to Scale Superior CX By Meghan PelleyIn 2020 we have all the tools at our disposal to be super customer focused, but it’s also harder than ever to maintain focus. The barrage of…
CXCoding Qualitative Data: A Beginner’s How-To + ExamplesBy Sam Frampton When gathering feedback, whether it’s from surveys, online reviews, or social mentions, the most valuable insights usually come from free…
CXUnderstanding Basic Text Analytics: How it Works and How Businesses Can Take AdvantageBy Sam Frampton Terms like “text analysis,” “sentiment tracking,” and “natural language processing” are thrown...
CXVoice of The Customer Survey | What, Why and HowBy Sam Frampton When you want to identify customers' needs metrics and KPIs such as revenue, NPS and website...
