CXHow to Find the Voice of the Customer + Template and Survey ExamplesBy João AlvesIdentifying the voice of the customer (VoC) is an integral part of any customer experience strategy. Because it’s impossible to make changes…
PerspectivesInform Your CX Strategy With Journey MapsBy João AlvesWe recently approached some of the best customer experience practitioners to get you the latest and most actionable CX content out there…
PerspectivesHow To Make CX Everyone’s Job: Lessons learned from Chattermill’s webinar, featuring Forrester and MOOBy João AlvesCX Challenges of Today To get the negative out of the way, it is important to acknowledge that CX is still not great. There are a lot of…
@ChattermillStaying On Top Of Covid-19 With ChattermillBy Mikhail Dubov Covid-19 is already shaking up the whole economy. At Chattermill, we appreciate that staying on top...
@ChattermillOur vision for the future of CX: why we just raised $8mmBy Mikhail Dubov When we started what eventually became Chattermill with my co-founder Dmitry back in 2015, we had a...
@ChattermillAnnouncing Workflows: A New Way to Scale Superior CX By Meghan PelleyIn 2020 we have all the tools at our disposal to be super customer focused, but it’s also harder than ever to maintain focus. The barrage of…
CXHow to Create a Customer Journey Map with Templates and ExamplesBy Sam Frampton Using data gathered from feedback surveys, online reviews, and other customer satisfaction metrics, a customer journey map is used to tell…
CXHow to Use Customer Feedback Analysis to Make the Most of Your DataBy Sam Frampton The reasons to collect customer feedback are obvious; in order to create the best possible customer...
CX Customer Experience Analysis: How to Get Satisfied Customers in 3 StepsBy Sam Frampton Everyone knows that customer experience is important. After all, having happy customers is the...
