CXBuild vs Buy – What CX Software Solution is Right For Your Business?By Arron WestbrookToday, off-the-shelf solutions for CX – many of which you can buy on a subscription basis – are more powerful than ever before…
@ChattermillGlobal CX Day 2021: The State of CX with Chattermill Co-Founder Dmitry IsupovBy Arron WestbrookOver the past five or so years, customer experience has grown rapidly. A function that was once a nice-to-have has now become a strategic…
CX10 Survey Email Subject Line Tactics That Improve Response RateBy João AlvesTo create the best customer experience (CX) possible, businesses need to collect and analyze feedback from their clientele whenever possible…
@ChattermillCX Leaders Virtual RoundtableBy João AlvesOn Thursday, June 24, 2021, at 4:00 PM - 5:00 PM GMT+1, Chattermill will be hosting a CX Leaders Virtual Roundtable with some of the most…
@ChattermillAnnouncing the insightfulness filter!By Thomas MetcalfeAt Chattermill, our mission is to deliver precise and actionable insights, enabling our partners to have a complete, objective understanding…
@ChattermillChattermill is an Europas 'Hottest B2B/SaaS Startup' Award finalistBy Jack MillerChattermill is very excited to share that we’re now a finalist for the ‘Hottest B2B/SaaS Startup’ award, recognised by The Europas and The…
CXThe 67 Best Leadership Quotes to Inspire Your CX TeamBy João AlvesIn any company, organization, or team, people look towards leaders for answers in both times of crisis and through the mundane. Similarly…
CXSample Size CalculatorBy Jack MillerDon’t you wish you could sometimes read people’s minds? Surveys can provide valuable insight into the opinions of a group of people you care…
CXA Complete Guide to Customer Effort Score (CES)By João AlvesOne of the most important aspects of a company’s revenue is customer satisfaction and loyalty. One of the best ways to measure customer…
@ChattermillChattermill Named G2 High Performer in Text AnalyticsBy Jack MillerChattermill Analytics - the unified customer feedback analytics platform that helps companies gain an edge by unifying, measuring and…
@ChattermillIntroducing Conversation Analytics!By Gus Aldaya Conversation Analytics is the new game-changing way to extract value and insight from customer conversations. It’s clear for everyone to see…
PerspectivesCX Interview Series with Jenny DempseyBy João AlvesWe believe that the knowledge you need should find you. Knowing how hard that is to do for ourselves, we ventured out to try to help you…
PerspectivesCX Interview Series with Mary DrumondBy João AlvesWe believe that the knowledge you need should find you. Knowing how hard that is to do for ourselves, we ventured out to try to help you…
PerspectivesCX Interview Series with Nate BrownBy João AlvesWe believe that the knowledge you need should find you. Knowing how hard that is to do for ourselves, we ventured out to try to help you…
CX5 Key Points for Creating a Unified Customer ExperienceBy Jack MillerToday’s consumer expectations are at an all-time high, as more and more companies are mastering the art of providing exceptional CX. In fact…
@ChattermillChattermill Ranked 16th in Deloitte’s UK Technology Fast 50By Jack MillerChattermill is very excited to share that we have been ranked as the 16th fastest growing business by Deloitte in their UK Technology Fast…
CXWhat is CX? Definition and Examples of Customer ExperienceBy Jack MillerIt’s a term thrown around a lot these days, but what is CX exactly? CX is the way customers think and feel about a company throughout the…
CXHow to find actionable CX insights that matter?By Anfel BahriIn 2020, our environment has become increasingly unpredictable. It has been marked by a pandemic, technological advances, political and…
