CXA Complete Guide to Customer Effort Score (CES)By João AlvesOne of the most important aspects of a company’s revenue is customer satisfaction and loyalty. One of the best ways to measure customer…
@ChattermillChattermill Named G2 High Performer in Text AnalyticsBy Jack MillerChattermill Analytics - the unified customer feedback analytics platform that helps companies gain an edge by unifying, measuring and…
@ChattermillIntroducing Conversation Analytics!By Gus Aldaya Conversation Analytics is the new game-changing way to extract value and insight from customer conversations. It’s clear for everyone to see…
PerspectivesCX Interview Series with Jenny DempseyBy João AlvesWe believe that the knowledge you need should find you. Knowing how hard that is to do for ourselves, we ventured out to try to help you…
PerspectivesCX Interview Series with Mary DrumondBy João AlvesWe believe that the knowledge you need should find you. Knowing how hard that is to do for ourselves, we ventured out to try to help you…
PerspectivesCX Interview Series with Nate BrownBy João AlvesWe believe that the knowledge you need should find you. Knowing how hard that is to do for ourselves, we ventured out to try to help you…
CX5 Key Points for Creating a Unified Customer ExperienceBy Jack MillerToday’s consumer expectations are at an all-time high, as more and more companies are mastering the art of providing exceptional CX. In fact…
@ChattermillChattermill Ranked 16th in Deloitte’s UK Technology Fast 50By Jack MillerChattermill is very excited to share that we have been ranked as the 16th fastest growing business by Deloitte in their UK Technology Fast…
CXWhat is CX? Definition and Examples of Customer ExperienceBy Jack MillerIt’s a term thrown around a lot these days, but what is CX exactly? CX is the way customers think and feel about a company throughout the…
CXHow to find actionable CX insights that matter?By Anfel BahriIn 2020, our environment has become increasingly unpredictable. It has been marked by a pandemic, technological advances, political and…
@ChattermillAnnouncing Chattermill’s New LookBy Gregory Muryn-MukhaThe hallmark of every great product is the constant improvement to its UX and design. That’s why we’ve been hard at work updating the…
PerspectivesCX Interview Series with Shep HykenBy João AlvesWe believe that the knowledge you need should find you. Knowing how hard that is to do for ourselves, we ventured out to try to help you…
CX13 CX Technology Trends to Watch Out ForBy Sam Frampton CX is a constantly evolving landscape. As companies get closer to perfecting their strategies, it becomes more difficult to keep up as…
CXHow to Close the Customer Feedback Loop for Detractors, Promoters, and Everyone in BetweenBy João AlvesWorking to close the customer feedback loop is an ongoing strategy for improving CX. By constantly talking with your customers about where…
CXEssential CSAT Lessons From 10 Businesses That Went the Extra Mile During COVID-19By Jack MillerThroughout the global pandemic, companies have had to show what they’re really made of. Whether this was pivoting production to help with…
PerspectivesCX Interview Series with Dan GingissBy João AlvesWe believe that the knowledge you need should find you. Knowing how hard that is to do for ourselves, we ventured out to try to help you…
PerspectivesNatural Language Processing for Evaluating Customer EmotionBy Thomas MetcalfeI recently had the opportunity to speak at Online CX Emotion, a conference organized by Seth Grimes of Alta Plana to bring together…
CXHow to Use Customer Retention Analytics to Reduce ChurnBy Jack MillerToday’s customers have very high expectations for brands when it comes to customer service and personalization. Think about companies like…
