@ChattermillChattermill Ranked 16th in Deloitte’s UK Technology Fast 50By Jack MillerChattermill is very excited to share that we have been ranked as the 16th fastest growing business by Deloitte in their UK Technology Fast…
CXWhat is CX? Definition and Examples of Customer ExperienceBy Jack MillerIt’s a term thrown around a lot these days, but what is CX exactly? CX is the way customers think and feel about a company throughout the…
CXHow to find actionable CX insights that matter?By Anfel BahriIn 2020, our environment has become increasingly unpredictable. It has been marked by a pandemic, technological advances, political and…
@ChattermillAnnouncing Chattermill’s New LookBy Gregory Muryn-MukhaThe hallmark of every great product is the constant improvement to its UX and design. That’s why we’ve been hard at work updating the…
PerspectivesCX Interview Series with Shep HykenBy João AlvesWe believe that the knowledge you need should find you. Knowing how hard that is to do for ourselves, we ventured out to try to help you…
CX13 CX Technology Trends to Watch Out ForBy Sam Frampton CX is a constantly evolving landscape. As companies get closer to perfecting their strategies, it becomes more difficult to keep up as…
CXHow to Close the Customer Feedback Loop for Detractors, Promoters, and Everyone in BetweenBy João AlvesWorking to close the customer feedback loop is an ongoing strategy for improving CX. By constantly talking with your customers about where…
CXEssential CSAT Lessons From 10 Businesses That Went the Extra Mile During COVID-19By Jack MillerThroughout the global pandemic, companies have had to show what they’re really made of. Whether this was pivoting production to help with…
PerspectivesCX Interview Series with Dan GingissBy João AlvesWe believe that the knowledge you need should find you. Knowing how hard that is to do for ourselves, we ventured out to try to help you…
PerspectivesNatural Language Processing for Evaluating Customer EmotionBy Thomas MetcalfeI recently had the opportunity to speak at Online CX Emotion, a conference organized by Seth Grimes of Alta Plana to bring together…
CXHow to Use Customer Retention Analytics to Reduce ChurnBy Jack MillerToday’s customers have very high expectations for brands when it comes to customer service and personalization. Think about companies like…
PerspectivesCX Interview Series with Annette FranzBy João AlvesWe believe at all times that the knowledge that you need should find you. Knowing how hard that is to do for ourselves, we ventured out to…
CXHow to Find the Voice of the Customer + Template and Survey ExamplesBy João AlvesIdentifying the voice of the customer (VoC) is an integral part of any customer experience strategy. Because it’s impossible to make changes…
CXHow to Create a Customer Journey Map with Templates and ExamplesBy Sam Frampton Using data gathered from feedback surveys, online reviews, and other customer satisfaction metrics, a customer journey map is used to tell…
PerspectivesInform Your CX Strategy With Journey MapsBy João AlvesWe recently approached some of the best customer experience practitioners to get you the latest and most actionable CX content out there…
CXHow to Use Customer Feedback Analysis to Make the Most of Your DataBy Sam Frampton The reasons to collect customer feedback are obvious; in order to create the best possible customer experience, you need to find out what…
PerspectivesHow To Make CX Everyone’s Job: Lessons learned from Chattermill’s webinar, featuring Forrester and MOOBy João AlvesCX Challenges of Today To get the negative out of the way, it is important to acknowledge that CX is still not great. There are a lot of…
PerspectivesChapter 25: Remove the grit - How to Wow, Adrian SwinscoeBy Adrian SwinscoeWe recently approached some of the best customer experience practitioners to get you the latest and most actionable CX content out there…
