@ChattermillAnnouncing Workflows: A New Way to Scale Superior CX By Meghan PelleyIn 2020 we have all the tools at our disposal to be super customer focused, but it’s also harder than ever to maintain focus. The barrage of…
PerspectivesHow Human-Centered AI Will Transform Your Customer’s ExperienceBy Aji GhoseArtificial Intelligence, ubiquitously referred to by its punchier abbreviation AI, is everywhere these days, and the realms of insight…
CXHow to Share Customer Insight Across an OrganisationBy Sam Frampton When it comes to helping teams build customer-centric products, a big part of that is figuring out how you can help communicate more…
CXThe Advantages of Open Ended Survey Questions By Sam Frampton Leading CX companies are switching up how they collect feedback. If you haven't started already, it's never been more critical to learn how…
PerspectivesThe Relentless Pursuit Of The Perfect Customer Experience: A Netflix StoryBy Harry BuckleThe ultimate example of a company disrupting an industry with customer experience? Netflix, in 2016, represented 35% of all internet…
CX10 ways to Increase Online Reviews By Sam Frampton We're all well aware of the fact that reviews are a pretty big deal. 97% of online shoppers say they're influenced by reviews, and another…
PerspectivesThe Billion Dollar Subscription Service: How Dollar Shave Club Built a Best in Class Customer ExperienceBy Maddy TrusewichFrom food, fashion, beauty and everything in between, there is no question we are living in the golden age of subscription services. But one…
PerspectivesWhat does it mean to be “Customer Centric” and why is it important?By Chris Valentine‘Customer centricity’ - the act of taking a more customer-focused approach to business - is a term which has gained popularity in recent…
PerspectivesCommon Customer Experience MistakesBy Sam Frampton Today's customers expect all businesses to provide the same calibre of experience that they'd find with say, an Uber, an Amazon, or an…
CXCustomer Experience Metrics: Which Measurements Should You Focus On?By Sam Frampton We now live in a world where customers have an infinite supply of products and services to choose from, and it's getting harder and harder…
Perspectives20 Best Books on Customer ExperienceBy Sam Frampton Whether you work in marketing, sales, support, engineering or product, if you want to become a master of your craft and deliver a great…
PerspectivesTop 5 Learnings We’ve Discovered Working With The Best Companies For Customer ExperienceBy Junior HewittHere at Chattermill, we have the pleasure of working with market-leading companies such as Zappos, Skyscanner, Transferwise and many more…
PerspectivesIntroducing the Premier League CX Table - Which Club Takes Home the Bragging Rights? By Sam Frampton The screen in our hands is now a gateway to entertainment and sports content online and with one of the most exciting Premier League title…
PerspectivesHow Artificial Intelligence Can Transform Your Customer Experience StrategyBy Sam Frampton Since the inception of computers, scientists have had a strong desire to make machines understand the human language. Communicating like a…
PerspectivesThe Slack Growth Hack: Making Word of Mouth Work By Sam Frampton The company has been on a growth tear over the last few years. The cloud-based technology company has capitalised on the pent-up demand for…
PerspectivesHow Amazon is Taking Over the World by Focusing on Customer Experience Above All ElseBy Mikhail DubovA recent headline tells just how big Amazon has gotten: If you are not based in the US, you can easily substitute the brands above with the…
PerspectivesCX Will Do a Lot More Good Than MarketingBy Dmitry IsupovThe increasing buzz around customer experience (CX) is good news for both brands and consumers. Finally, businesses across the board, are…
PerspectivesHow Amazon could change CX in grocery retailBy Jack MillerAmazon, backed by its customer experience knowhow, breakthrough technology, and competitive pricing strategies has the potential to disrupt…
