Learn about the key takeaways from Chattermill’s Customer Intelligence Summit 2023 in this article, which addresses the biggest talking points in CX right now. Speakers from Amazon, Wise, and H&M provide critical CX insights.

Feeling low on inspiration? Here are the top 5 examples of great customer experiences by brands in March. Click here to check them out!

Chattermill has been named a leader in Text Analysis by G2 for the fourth consecutive time. The platform received recognition as a momentum leader and high performer in Feedback Analytics and Enterprise Feedback Management.

Limehome, a technology-based apartment provider and operator in Europe, is a leader in the travel industry. Since 2018, the company has expanded to over 100 locations and manages over 3,000 apartments in seven countries. But how does it approach CX? And what’s contributed to their off-the-scale growth? 

Learn how Artificial Intelligence (AI) is changing the travel industry and what CX professionals can do to understand their customers better.

Growth isn’t always sustainable if your customer retention costs (CRC) run away from you. You need a balance. Here’s how to calculate customer retention costs.

Customer retention and customer loyalty might be the keys to surviving, and even experiencing growth throughout a recession or crisis.

Discover the true value of customer retention for your business. Learn how to measure retention and its impact on customer satisfaction and revenue.

Which customer retention metrics should retailers measure, and which metrics don’t matter as much – such as NPS scores and survey results.