Customer Intelligence Blog
Chattermill Launches Support Data Analytics
Chattermill’s new Support Data Analytics enables CX, support and products teams to understand customer contact reasons in support tickets and chat conversations, and prioritise improvements to elevate customer satisfaction, foster loyalty, and drive growth.
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Customer Intelligence Summit 2023: Key Takeaways
Learn about the key takeaways from Chattermill’s Customer Intelligence Summit 2023 in this article, which addresses the biggest talking points in CX right now. Speakers from Amazon, Wise, and H&M provide critical CX insights.
The 5 Best CX Examples of March 2023
Feeling low on inspiration? Here are the top 5 examples of great customer experiences by brands in March. Click here to check them out!
Chattermill Recognised in Text Analysis, Feedback Analytics, and Enterprise Feedback Management in G2’s Spring 2023 Rankings
Chattermill has been named a leader in Text Analysis by G2 for the fourth consecutive time. The platform received recognition as a momentum leader and high performer in Feedback Analytics and Enterprise Feedback Management.
CX in Travel: A Conversation with Julia Zuber, Senior Customer Insights Manager at limehome
Limehome, a technology-based apartment provider and operator in Europe, is a leader in the travel industry. Since 2018, the company has expanded to over 100 locations and manages over 3,000 apartments in seven countries. But how does it approach CX? And what’s contributed to their off-the-scale growth?
How Artificial Intelligence Can Help Travel Brands Better Understand Their Customers
Learn how Artificial Intelligence (AI) is changing the travel industry and what CX professionals can do to understand their customers better.
How To Calculate Customer Retention Costs
Growth isn’t always sustainable if your customer retention costs (CRC) run away from you. You need a balance. Here’s how to calculate customer retention costs.
Why Customer Retention is So Important for ROI, Customer Loyalty, and Growth
Customer retention and customer loyalty might be the keys to surviving, and even experiencing growth throughout a recession or crisis.
What is Customer Retention? The Complete Guide
Discover the true value of customer retention for your business. Learn how to measure retention and its impact on customer satisfaction and revenue.
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