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Unify all your feedback sources to uncover precise customer insights.
Improve your products based on customer insights.
Analyze support data to minimize support requests.
Get voice of the customer insights from support and prospect voice calls.
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Discover Lyra - the only AI for CX analytics that connects customer feedback to business goals.
Learn how Experience Led Growth can transform your CX into a competitive advantage and drive growth.
Become an expert who knows how to prove the value of CX for the business, through our on-demand courses.
A while back we spoke to a trio of inspiring product leaders: Marley Dizney Swanson from MPB, Ryan McGrew from Zendesk, and Zach Hobbs from Atmosphere TV, about how to build actionable strategies for turning customer feedback into product development gold. From prioritization to journey mapping, the conversation spotlighted how successful teams stay customer-obsessed while meeting business goals.
In this article, we share insights from product leaders from Indeed and Qobuz about how qualitative feedback can influence everything from roadmap prioritization to company-wide strategic pivots. Read this hands-on example at how organizations can better balance quant data with customer narratives.
A conversation with Gaston Vejar, Group Product Manager at Limehome
In this article, we break down proven tactics for managing user feedback effectively during hypergrowth, based on real-world insights from product experts at companies like Qonto and Hex.
We look at the 6 biggest challenges CX is facing in 2025...and what you can do about them now.
This week we explore how Hermès is able to charge a massive premium for their products - by understanding their best customers.
We explore what the last 30 years have taught us about the future of CX in the next 3 years and beyond.
Explore customer experience: differences, importance, and steps to enhance. Develop strategies, deliver standout service, engage customers, and more. Read now!
This week we look at the 4 CX trends we believe will impact CX & VoC teams in 2024
Unlock growth with customer feedback. Learn to collect, analyze, and apply Voice of the Customer data. Explore future strategies. Read now!
Discover the power of a Customer Feedback Plan for a successful Voice of the Customer strategy. Prioritize improvement and embrace customer-centric success.
January, new year, new you. Sure, you’ve got a lot of the same challenges as last year, but this year…this year is going to be different.
Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.
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