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Customer Intelligence Blog

The latest CX insights

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Why you shouldn’t be afraid to lose customers

David Ascott
David Ascott
November 17, 2023
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Trainline expands partnership with Chattermill to get customer centricity on track

Mikhail Dubov
Mikhail Dubov
November 16, 2023
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How CX teams can use Generative AI, while preserving customer voice

Dmitry Isupov
Dmitry Isupov
November 10, 2023
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Unlocking customer insights with a powerful Voice of the Customer program

Natalia Dwórznik
Natalia Dwórznik
October 31, 2023
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Why Ryanair is much better at customer experience than you think

David Ascott
David Ascott
October 20, 2023
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Don’t be a finder-fixer, prioritize positive feedback and stand for something

Dmitry Isupov
Dmitry Isupov
October 6, 2023
Chattermill eBooks

In-depth research into the world of CX

The State of CX Intelligence Report

Navigating Customer Retention During the Cost of Living Crisis

How to Uncover What’s Really Driving Your Net Promoter Score

Chattermill TV

Original, highly curated webinars exploring everything that matters in CX

CX Leaders Roundtable: How to Drive Customer Retention and Protect Your CX Budget

Women of CX: Why We Need More CX in The C-Suite

How Wise Uses Customer Feedback to Drive Product Success

Customer Stories

How the world’s best brands power their CX with Chattermill

Monica Vinader

Monica Vinader

How Monica Vinader unites their business around the voice of the customer with Chattermill

HelloFresh

HelloFresh

Transforming the way HelloFresh understands and improves its customer experience over 8 years

Five Guys

Five Guys

Why Five Guys chose Chattermill to help deliver industry-leading customer experiences across Europe

See Unified Customer Intelligence in action

Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.