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Unify all your feedback sources to uncover precise customer insights.
Improve your products based on customer insights.
Analyze support data to minimize support requests.
Get voice of the customer insights from support and prospect voice calls.
Get customer insights from your social media data.
Discover Lyra - the only AI for CX analytics that connects customer feedback to business goals.
Learn how Experience Led Growth can transform your CX into a competitive advantage and drive growth.
Become an expert who knows how to prove the value of CX for the business, through our on-demand courses.
A while back we spoke to a trio of inspiring product leaders: Marley Dizney Swanson from MPB, Ryan McGrew from Zendesk, and Zach Hobbs from Atmosphere TV, about how to build actionable strategies for turning customer feedback into product development gold. From prioritization to journey mapping, the conversation spotlighted how successful teams stay customer-obsessed while meeting business goals.
In this article, we share insights from product leaders from Indeed and Qobuz about how qualitative feedback can influence everything from roadmap prioritization to company-wide strategic pivots. Read this hands-on example at how organizations can better balance quant data with customer narratives.
A conversation with Gaston Vejar, Group Product Manager at Limehome
In this article, we break down proven tactics for managing user feedback effectively during hypergrowth, based on real-world insights from product experts at companies like Qonto and Hex.
A new, free online course for any retail-based business professionals ready to deepen their understanding of their customers.
A conversation with Reeshma Clair, Global Voice of Customer Lead at Simply Business
Discover 7 proven strategies to increase Customer Lifetime Value (CLV) through customer feedback. Learn how CX teams can personalize journeys, fix breakpoints, and drive retention with actionable insights from Chattermill.
Explore how AI transforms customer experience by solving CX challenges like feedback overload, personalization at scale, and churn prediction. Unlock smarter AI customer experience strategies with Chattermill.
Read our interview with the Lead UX Researcher
Discover the pros and cons of building in-house vs. buying a feedback analytics solution.
Read our guide to help you evaluate key factors before deciding to build in-house.
Discover 16 powerful ways to respond to customer feedback—whether positive, negative, or constructive. Learn best practices to enhance customer experience (CX), boost brand loyalty, and turn feedback into growth opportunities. Read the full guide now!
Learn how to effectively respond to customer feedback—both positive and negative—to improve customer experience, build loyalty, and enhance brand reputation. Discover best practices, real-world examples, and AI-powered tools like Chattermill to streamline your CX strategy.
Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.
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