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Experience Led Growth (XLG)Discover Lyra
Categories
Guides
How To Love A Customer
Top CX Brands
Customer Feedback Analytics
AI and Automation
Unified Customer Experience
Metrics
Voice of Customer
Customer Experience
Product Updates
EXPLORE MORE
Experience Led Growth (XLG)Discover Lyra
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Customer Experience

Uncover best practices and trends in optimizing every touchpoint of the customer experience for maximum impact.

How To Love a Customer Podcast: Episode 5 with Anastasia Zdoroviak, Snoonu.

In Episode 5 of How to Love A Customer, I sat down with Anastasia Zdoroviak from Snoonu and discussed how she and her team turned a frustrating personal moment into a CX lesson.

Mikhail Dubov
CEO & Co-Founder
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How Mindful Chef Boosted NPS and Retention Through Customer Feedback Analysis

Natalia Dwórznik
Head of Product Marketing
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How Product Teams Use Qualitative and Quantitative Feedback to Shape Winning Products

Natalia Dwórznik
Head of Product Marketing
Read now
October 22, 2025

How Mindful Chef Boosted NPS and Retention Through Customer Feedback Analysis

Read how Mindful Chef achieved a 20% NPS increase by using customer feedback to fix retention issues.

Natalia Dwórznik
Head of Product Marketing
August 13, 2025

How Product Teams Use Qualitative and Quantitative Feedback to Shape Winning Products

A conversation with Vahritch Kharmendjian, Staff Product Manager at Qonto

Natalia Dwórznik
Head of Product Marketing
July 31, 2025

Are You Drowning in Data but Still Don’t Know Why Customers Leave?

Behavioral analytics shows what customers do. Feedback interpretation shows why. Learn how tools like Chattermill help you unlock the full picture of customer experience.

Liliana Osorio
VP of Marketing

Join the 7,000+ CX, insights and product leaders who get our expert CX insights, tips, and best practices every two weeks

TOP INSIGHTS
Using Qualitative Data to Drive Strategic Product Decisions
How Customer Feedback Powers Faster Product Decisions and Better Prioritization
How to Manage User Feedback at Scale in Hypergrowth Companies
A Step-by-Step Guide to Measuring and Improving Your VOC Metrics in Retail

How Uber Scaled CX Intelligence with Chattermill: From Regional Success to Global Strategy

Read how Uber expanded its use of Chattermill from one region to a global scale, now supporting 400+ users across 5 mega-regions.

Natalia Dwórznik
Head of Product Marketing
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Operationalizing Customer Feedback for Product Growth

A while back we spoke to a trio of inspiring product leaders: Marley Dizney Swanson from MPB, Ryan McGrew from Zendesk, and Zach Hobbs from Atmosphere TV, about how to build actionable strategies for turning customer feedback into product development gold. From prioritization to journey mapping, the conversation spotlighted how successful teams stay customer-obsessed while meeting business goals.

Mikhail Dubov
CEO & Co-Founder
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Top 10 Customer Experience Tools for 2025: A Comprehensive Buyer’s Guide

Explore the top 10 CX tools for 2025. Compare features, pricing, and use cases to find the right solution for unified customer insights and better experiences.

Mikhail Dubov
CEO & Co-Founder
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Why NPS Still Matters - and What Happens When You Take It Seriously

A conversation with Jen Shailer, CX Programme Lead at HelloFresh

Natalia Dwórznik
Head of Product Marketing
Read now

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

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Dr Aji Ghose
CEO Chairman and Co-founer, Intercom

Quick-start guide for Lyra AI

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Mariana Lisboa
CEO Chairman and Co-founer, Intercom

Why Lyra AI comes out on top when comparing AI platforms for text analysis

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Jordan Clive
CEO Chairman and Co-founer, Intercom

The strategic and tactical divide in CX: how we built Lyra AI to bridge the gap

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Luke Moore
CEO Chairman and Co-founer, Intercom

Lyra AI uncovered: what customers always ask

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Dr Aji Ghose
CEO Chairman and Co-founer, Intercom

Everything you need to know about Lyra, the breakthrough AI technology for customer experience

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Dr Aji Ghose
CEO Chairman and Co-founer, Intercom

The essential guide to Experience-Led Growth (XLG)

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Mikhail Dubov
CEO Chairman and Co-founer, Intercom
EON Next title image
January 21, 2025

E.ON Next Removes Silos and Maps Customer Journeys with Experience-Led Growth

The E.ON Next team uses XLG to overcome the silos created by individual strategies.

Natalia Dwórznik
Head of Product Marketing
Natalia Dwórznik
January 17, 2025

Seeking Health Partners with Chattermill to Take Their Customer Experience to the Next Level

Seeking Health Partners with Chattermill to Take Their Customer Experience to the Next level

Liliana Osorio
VP of Marketing
Liliana Osorio
December 23, 2024

CX Community Meetup: Key takeaways for 2025 CX strategies

Read our round-up of the key trends and takeaways for CX leaders in 2025

Liliana Osorio
VP of Marketing
Liliana Osorio
Essential Tools to Improve Customer Retention for Subscription Companies
January 3, 2025

Essential Tools to Improve Customer Retention for Subscription Companies in 2025

Discover top-rated customer retention software for subscription companies in 2025. Compare tools for feedback analysis, CRM, billing, and marketing automation. See how Chattermill and more can help reduce churn and drive growth.

Liliana Osorio
VP of Marketing
Liliana Osorio
January 7, 2025

How Downselling Can Improve Customer Loyalty and CX: Lessons from Ferrari and Jay Leno’s Garage

What do Ferrari, McLaren, and Jay Leno’s Garage teach us about customer loyalty? In a fascinating interview, Rory Sutherland highlights how honesty and understanding customer needs can build lifelong trust—even in the world of luxury cars.

Mikhail Dubov
CEO & Co-Founder
Mikhail Dubov
December 13, 2024

Roundtable round-up: Using support data to drive insights across all teams

Check out our round-up of our roundtable discussion with CX, Insights and Customer Support leaders from some of the world’s biggest brands, looking at how companies can use customer support data to make better decisions and drive growth.

Liliana Osorio
VP of Marketing
Liliana Osorio
December 12, 2024

Master Customer Retention with Two New Academy Courses

Transform your approach to customer retention and experience with two new courses.

Tom Sykes
Product Marketing Executive
Tom Sykes
November 28, 2024

Turning Black Friday Returns Into a CX Opportunity: A Guide for Brands

Discover how to transform post-Black Friday returns into opportunities for better customer experience. Learn tips for managing returns, gathering feedback, and retaining customers.

Mikhail Dubov
Co-Founder & CEO
Mikhail Dubov
Rory Sutherland's Keynote Speech at the Chattermill XLG Summit
November 10, 2024

Video: Find the Magic in Your Customer's Weirdness

Rory Sutherland argues that the greatest wins for businesses are in the things that customers aren’t expecting.

Liliana Osorio
VP Marketing, Chattermill
Liliana Osorio