Unified Customer Experience

Learn how to unify diverse CX data sources to create a cohesive, actionable view of your customer journey.

Roundtable round-up: Using support data to drive insights across all teams

Check out our round-up of our roundtable discussion with CX, Insights and Customer Support leaders from some of the world’s biggest brands, looking at how companies can use customer support data to make better decisions and drive growth.

Liliana Osorio

VP of Marketing

November 10, 2024

Video: Find the Magic in Your Customer's Weirdness

Rory Sutherland argues that the greatest wins for businesses are in the things that customers aren’t expecting.

Liliana Osorio

VP Marketing, Chattermill

June 28, 2024

5 Steps to Master Customer Feedback Management at Scale - Equip Your Enterprise for Success

Customer Experience (CX) is a major growth opportunity. To leverage it, businesses must unify their approach to customer feedback management. Steps include mapping the customer journey, ensuring data quality, selecting the right AI tools, and using insights to drive decisions and business outcomes.

David Ascott

Strategy Lead

April 16, 2024

Customer Experience Intelligence: The top 7 use cases for finance

Learn about the top use cases for finance in this guide, including where Chattermill is currently adding value to fintech, banks, and insurance companies.

Dmitry Isupov

Co-Founder

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TOP INSIGHTS

Step by Step Guide to Building a Voice of the Customer Program for Enhanced Customer Insights

Trainline expands partnership with Chattermill to get customer centricity on track

Introducing our New Home Page

Uber Chooses Chattermill to Understand the Leading Drivers of NPS Globally

The Evolution of Customer Experience: Lessons from the Last 30 Years

We explore what the last 30 years have taught us about the future of CX in the next 3 years and beyond.

GetYourGuide and Chattermill extend partnership to enhance customer experiences for millions of engaged travelers + travel operators

Reports and Dashboards Every Team Enjoys Using

Our new, user-friendly Reports and Dashboards interfaces mean any team can access insights faster, and collaborate with better visibility and clarity. Work smarter starting today!

Tom Sykes

Product Marketing Executive

How Artificial Intelligence Can Help Travel Brands Better Understand Their Customers

Learn how Artificial Intelligence (AI) is changing the travel industry and what CX professionals can do to understand their customers better.

Arron Westbrook

Former Content Marketing Lead

From our XLG Articles

Lyra AI: addressing concerns about AI adoption

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