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Unify all your feedback sources to uncover precise customer insights.
Improve your products based on customer insights.
Analyze support data to minimize support requests.
Get voice of the customer insights from support and prospect voice calls.
Get customer insights from your social media data.
Discover Lyra - the only AI for CX analytics that connects customer feedback to business goals.
Learn how Experience Led Growth can transform your CX into a competitive advantage and drive growth.
Become an expert who knows how to prove the value of CX for the business, through our on-demand courses.
In this article, we break down proven tactics for managing user feedback effectively during hypergrowth, based on real-world insights from product experts at companies like Qonto and Hex.
In this episode, Abdul Khaled from E.O.N. Next reveals how they cracked the code on customer engagement in one of the world's most boring industries - energy. With customers only engaging once per month when they receive their bill, E.O.N. Next had to make that single touchpoint count, transforming complaints about high bills into opportunities for deeper customer relationships.
A practical, video-supported guide to measuring and improving VOC metrics in retail, with expert walkthroughs to boost your NPS and CSAT.
Discover how customer churn impacts SaaS revenue. Learn industry benchmarks, financial implications, and strategies to reduce churn and boost retention.
Industry experts Ariel Morgan and Rachael Bartlett share actionable insights on innovative CX strategies.
A new virtual event designed to bring together the brightest minds in product management, operations, UX/UI.
The E.ON Next team uses XLG to overcome the silos created by individual strategies.
Seeking Health Partners with Chattermill to Take Their Customer Experience to the Next level
Read our round-up of the key trends and takeaways for CX leaders in 2025
Discover top-rated customer retention software for subscription companies in 2025. Compare tools for feedback analysis, CRM, billing, and marketing automation. See how Chattermill and more can help reduce churn and drive growth.
Discover the 8 best AI-powered sentiment analysis tools for 2025. Learn how they turn feedback into actionable insights to enhance CX, loyalty, and brand growth.
Compare top customer feedback tools like Chattermill, Qualtrics, Zendesk, and more. Discover features, pricing, and reviews to find the best fit for 2025.
What do Ferrari, McLaren, and Jay Leno’s Garage teach us about customer loyalty? In a fascinating interview, Rory Sutherland highlights how honesty and understanding customer needs can build lifelong trust—even in the world of luxury cars.
Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.
