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Learn how Experience Led Growth can transform your CX into a competitive advantage and drive growth.
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A while back we spoke to a trio of inspiring product leaders: Marley Dizney Swanson from MPB, Ryan McGrew from Zendesk, and Zach Hobbs from Atmosphere TV, about how to build actionable strategies for turning customer feedback into product development gold. From prioritization to journey mapping, the conversation spotlighted how successful teams stay customer-obsessed while meeting business goals.
In this article, we share insights from product leaders from Indeed and Qobuz about how qualitative feedback can influence everything from roadmap prioritization to company-wide strategic pivots. Read this hands-on example at how organizations can better balance quant data with customer narratives.
A conversation with Gaston Vejar, Group Product Manager at Limehome
In this article, we break down proven tactics for managing user feedback effectively during hypergrowth, based on real-world insights from product experts at companies like Qonto and Hex.
We examine one of the best examples of how NOT to design a survey
We explore how Experience Led Growth can fuel your strategy and lead to profitablity.
TSB has now turned Chattermill to align TBS teams around their Customer Experience (CX) data.
This week we take a look at what went wrong at direct-to-cosumer darling Allbirds and what its downfall can teach us about focusing on the wrong customer needs
Customer Experience (CX) is a major growth opportunity. To leverage it, businesses must unify their approach to customer feedback management. Steps include mapping the customer journey, ensuring data quality, selecting the right AI tools, and using insights to drive decisions and business outcomes.
In this full customer feedback breakdown, we delve into how five top brands—Lemonade, The Ritz Carlton, Monzo, Netflix, and Slack—utilize customer feedback to drive strategic growth.
We’re fresh from our Berlin event, Understanding the competitive value of AI in CX.
Our new Alerts are now available for all Chattermill users.
This week we take a look at what we can learn from the quotes attributed to Henry Ford - and the 3 timeless CX fundamentals of success.
Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.
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