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Unify all your feedback sources to uncover precise customer insights.
Improve your products based on customer insights.
Analyze support data to minimize support requests.
Get voice of the customer insights from support and prospect voice calls.
Get customer insights from your social media data.
Discover Lyra - the only AI for CX analytics that connects customer feedback to business goals.
Learn how Experience Led Growth can transform your CX into a competitive advantage and drive growth.
Become an expert who knows how to prove the value of CX for the business, through our on-demand courses.
A while back we spoke to a trio of inspiring product leaders: Marley Dizney Swanson from MPB, Ryan McGrew from Zendesk, and Zach Hobbs from Atmosphere TV, about how to build actionable strategies for turning customer feedback into product development gold. From prioritization to journey mapping, the conversation spotlighted how successful teams stay customer-obsessed while meeting business goals.
In this article, we share insights from product leaders from Indeed and Qobuz about how qualitative feedback can influence everything from roadmap prioritization to company-wide strategic pivots. Read this hands-on example at how organizations can better balance quant data with customer narratives.
A conversation with Gaston Vejar, Group Product Manager at Limehome
In this article, we break down proven tactics for managing user feedback effectively during hypergrowth, based on real-world insights from product experts at companies like Qonto and Hex.
Discover key considerations for CEOs choosing CX technology to drive business growth. Learn how advanced AI balances tactical insights with strategic goals.
Discover essential strategies and insights for optimizing customer experience in two-sided marketplaces. Learn from Chattermill's experience with leading platforms like Uber and Airbnb.
We look at what to do if you are the number 2 brand in the market...and provide a word of caution to market leaders.
AI can do everything, right? In this post, we explore how even the most sophisticated technology alone, won't solve everything - especially the challenges faced by CX and customer insights professionals.
Learn about the top use cases for finance in this guide, including where Chattermill is currently adding value to fintech, banks, and insurance companies.
We’re launching a brand new set of resources built to help you prove the value of CX, and become a better, more data-driven CX expert.
In this guide, you will learn about the top customer experience intelligence use cases for travel businesses. Read on to find out all you need to know.
In this guide, you will learn about the top retail use cases for customer experience intelligence. Read on to find out how you can benefit.
Understand the voice of your customers in realtime with Customer Feedback Analytics from Chattermill.
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