CXOptimising Ridesharing Customer Experience Starts with Unified Customer Intelligence By Arron WestbrookFew industries have seen such rapid growth as shared transport services over the past decade. From E-scooter services like Lime to ride…
CXWhy Customer Experience is Key to Success in the Ride-sharing Wars By Arron WestbrookWhen thinking about transformative, disruptive technologies in the past decade, ride-sharing is arguably the go-to example of emerging…
CXOptimising Customer Experience in Retail Starts with Unified Customer Intelligence By Bradley Lawrence Customer behaviour in retail has dramatically changed in recent years. More of us are shopping...
CXHow to Track and Improve In-store Retail PerformanceBy Bradley Lawrence It’s an uncertain time for omnichannel retailers around the world. While the Coronavirus pandemic...
PerspectivesWomen of CX: How Thumbtack Achieves CX Success in a Two-sided MarketplaceBy Arron WestbrookThe latest in our Women of CX webinar series took a deep dive into how the US home management marketplace, Thumbtack, achieves CX success…
PerspectivesWomen of CX: How Boots Drives Online Performance Through Customer ExperienceBy Arron WestbrookThe latest episode in our Women of CX webinar series turns to one of the best known high street brands: Boots. Paula Bobbett is Boots…
@ChattermillChattermill Stands With Ukraine 🇺🇦By Mikhail Dubov An update from Chattermill’s co-founders, Mikhail Dubov and Dmitry Isupov Like most people,...
@ChattermillThe Women of Chattermill: Redefining Customer Experience, TogetherBy Arron Westbrook In honour of International Women’s Day 2022, we asked some of the women of Chattermill to share...
@ChattermillAnnouncing Our Zendesk Customer Satisfaction Integration: Closing The Loop With Your CustomersBy Jack MillerIn addition to NPS, Surveys, Reviews and App Reviews feedback, you can now automatically integrate Zendesk Customer Satisfaction surveys to…
